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View Full Version : G752VS-XS74K (Kaby Lake, 7th Gen Intel Core) Overheating Issue



fresnogamer
03-12-2017, 06:02 AM
Hello, I recently got a G752VS-XS74K. It is constantly overheating and restarting or black screening. I get an error message during startup (screenshot attached). I run through what it says and it does nothing. I have tried reinstalled the Drivers, ROG Gaming Center and many other apps. I have also fully restored the entire system multiple times. But it still overheats when playing any demanding games.

Any suggestions or comments are VERY welcome! Thank you all in advance.

fresnogamer
03-12-2017, 06:05 AM
And I I do get the ROG Gaming Center to load (usually when you do a "REPAIR" in the APPS control panel), it will not display any CPU readings. And if I try to switch the OC from "Extreme" to "Normal" it fails and give the same error. I do a restart info BIOS, reset to defaults and reboot. NOGO!

MacLeod
03-13-2017, 08:03 PM
It appears like you are using an older or incorrect BIOS...

Try updating your BIOS and then try resetting to the "Normal" Game Center setting.

fresnogamer
03-14-2017, 12:59 AM
Mac,

Thank you for the suggestions. I have tried and tried all that many times. I don't have a copy of the BIOS to load. They are not on the support site. Please remember I am using a Kaby Lake processor. The other listings on the support site are for the 6th gen processor.

I have reinstalled ROG Gaming Center. Reformatted the PC. Reset the bios to default (F9). Nothing seems to work. I tried installing the Intel ETU and Afterburner but I don't know enough about overclocking to make a difference.

Basically I am to scared to break it if I mess up...lol!

JustinThyme
03-14-2017, 01:26 PM
Direct link to G752VS BIOS 306 straight from the support site.

https://www.asus.com/us/support/Download/3/833/0/4/aKtE6ThoPdoHIZxk/45/

http://dlcdnet.asus.com/pub/ASUS/nb/G752VS/G752VSAS306.zip?_ga=1.172326947.1628077024.1489493 784

MacLeod
03-14-2017, 05:54 PM
Here is the Support/Driver link for this thread and others who need it:

https://www.asus.com/us/Notebooks/ROG-G752VS-OC-Edition-7th-Gen-Intel-Core/HelpDesk_Download/

MacLeod
03-14-2017, 06:50 PM
I forgot to mention it might be better to use the version of the Gaming Center provided with the system...such as that in the eSupport folder...don't use the newer version from the support page (Unless you want too).

So, if you want to install the original Gaming Center...completely uninstall the Gaming Center and reinstall the Gaming Center from that in the eSupport folder.

Also, you can use the Live Install program from the eSupport file to install software/drivers as well.
Note: These are the original versions that ship and get installed with the system.


If you use Gaming Center it would be a good idea to update/install this as well...but make sure to check if you have a newer version installed or not beforehand.

Version V1.0.3




Description
Turbo Gear Updater
Turbo Gear Updater is used to optimize ROG Gaming Center overclocking configuration.
Notice: System need a reboot to apply the configuration update.


File Size
66.92 KBytes update 2016/11/17


Download from (http://dlcdnet.asus.com/pub/ASUS/nb/G701VI/TurboGearUpdater_VER103.zip?_ga=1.143726204.899664 999.1489433803)
http://dlcdnet.asus.com/pub/ASUS/nb/G701VI/TurboGearUpdater_VER103.zip?_ga=1.143726204.899664 999.1489433803 (http://dlcdnet.asus.com/pub/ASUS/nb/G701VI/TurboGearUpdater_VER103.zip?_ga=1.143726204.899664 999.1489433803)

jmike
03-15-2017, 05:53 AM
Direct link to G752VS BIOS 306 straight from the support site.

https://www.asus.com/us/support/Download/3/833/0/4/aKtE6ThoPdoHIZxk/45/

http://dlcdnet.asus.com/pub/ASUS/nb/G752VS/G752VSAS306.zip?_ga=1.172326947.1628077024.1489493 784

Might want to edit this for the future in case someone doesn't read beyond your post. The link MacLeod provided is the correct one for the XS74K Kaby-Lake models.

fresnogamer
03-21-2017, 02:37 AM
I really appreciate your help.

Yes, the first linked drivers are for the 6th gen Intel. So anyone, please don't flash that. The site just released a v300 bios.

http://dlcdnet.asus.com/pub/ASUS/nb/G752VSK/G752VSK-AS300.zip?_ga=1.250208006.1633760416.1484780905

They did nothing to fix the issue. I really don't want to return but it overheats on almost any demanding game. Kind defeats the purpose of the notebook.

MacLeod
03-21-2017, 03:20 PM
I would recommend using Standard setting in Gaming Center for Gaming versus the Extreme...unless you follow the other guides regarding using Gaming Center and how to tweak the Custom settings...hence the voltages etc.

fresnogamer
03-23-2017, 05:55 AM
Thanks for the reply but the point of this posting is because that does not work. Check out the screenshots.

MacLeod
03-25-2017, 07:28 PM
Unfortunately, the screenshots do not really tell us that much.

If none of the solutions others have suggested or all you have tried have not resolved the issue...the best recommendation any of us could most likely give you is to take it somewhere to have inspected and repaired and/or replaced.

Let us know how it gets resolved.


Best of luck.

jmike
04-27-2017, 04:33 AM
I had forgotten about this thread. This is exactly the message my 3rd replacement XS74K was displaying right out of the box. I gave up on the OC edition.

fresnogamer
05-04-2017, 02:52 AM
Please check the second screenshot. The ROG Gaming Center crashes. Reinstall does nothing. Full format does nothing. I have stated this multiple times. Thank you?

jmike
05-08-2017, 08:05 PM
It has to be a hard ware issue. I owned 5 different G752s over the course of several weeks, 2 from Amazon and 3 from Asus. None but the last had this behavior. I tried everything from multiple OS restores to different versions of the Gaming Center as well as not using the Game Center at all. The only conclusion I came to was the chip in wasn't binned properly and shouldn't have been qualified to be installed in the OC edition of the G752 because it wouldn't even manually go 100hz over the max 3.9Ghz boost with Game Center uninstalled. It would boot to 4.1 but would crash fairly quickly whenever a program was opened and began using the CPU.


I simply gave up trying to get a laptop I felt was worth the $2500 and returned it for a refund. I know you've been dealing with your issue since around the same time I made my purchase but even if you think you are out of the return window from your retailer, it's a good chance your credit card has protection. As good as Amazon is, initially they did not want to give a refund because it was pretty far out from my original purchase date. Once I told them I completely understood and would just use my credit card's warranty protection I was put on hold and had a full refund approved by that afternoon.