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View Full Version : ANY problems or issues regarding the ASUS ROG G752VS-XS74K OC Edition?



MacLeod
03-13-2017, 07:53 PM
I would like to know of ANY problems or issues regarding the ASUS ROG G752VS-XS74K OC Edition?


(There aren't many reviews regarding this model...if any...nor any reported issues I have found other than some display bleed concerns with units from Amazon and one other person on the ROG Forums with an overheating issue.)


Thank you!

MacLeod
03-19-2017, 04:54 PM
Anyone?

Clintlgm
03-19-2017, 08:13 PM
Search the threads there was quite a bit about over heating with the OC, I think the solution was to remove the OC and that solved the issue, something about Voltage I think search it up for just the G752VS OC Edition.

jmike
03-20-2017, 04:14 AM
Search the threads there was quite a bit about over heating with the OC, I think the solution was to remove the OC and that solved the issue, something about Voltage I think search it up for just the G752VS OC Edition.

Searching turns up almost next to nothing for that model as do the reviews. That one seems like it was the last Hoorah for the G752 Chassis before phasing it out and doens't look like they made it into the hands of any mainstream reviewers.

It's my understanding the overheating issue was with the Skylake models(XB78K) and not the KabyLake(XS74K). I would add that when I first booted mine up, CPU-Z and HWINFO both showed the CPU running@2.9Ghz. I didn't stress it to see if that was just running at idle and the OC would kick in once it boosted but it is on my question list once I get my unit back from addressing it's massive BLB issue. Two RMAs with Amazon and now I've gone through Asus since Amazon was out of stock. I won't comment on the customer service experience until I get the laptop back into my possession but it's shaping up to be a far from stellar experience. It would be 10x worse if not for the assistance of Bahz and CL-Albert.

warryabel
03-20-2017, 06:20 AM
i think dreamonic has explanined the oc issue! Has to do with gamecenter and high voltages!

Clintlgm
03-20-2017, 02:04 PM
I agree, I can't bring up any threads by Dreamonic (http://voltground.com/haven/threads/30/) or G752VS OC Edition?

MacLeod
03-20-2017, 04:39 PM
First, I want to thank everyone for the input thus far.

I did mention in my post on this thread about being aware of the overheating thread on the forums...thanks anyways.



As for the comments about the overheating however, they should probably be moved to the G752VS-XS74K Overheating Issue thread found here:

https://rog.asus.com/forum/showthread.php?91620-G752VS-XS74K-Overheating-Issue


Lastly, I was inquiring about OTHER problems or issues found regarding this model (in addition too the above mentioned overheating...but not requesting additional information about the overheating in this thread) because not much is found in the way of this unit (probably due to it being the newer model from this year).



Thank you again for any information regarding my inquiry.

jmike
03-20-2017, 06:11 PM
Then overheating aside, like I mentioned I've personally had a terrible time getting a unit with acceptable BLB/IPS Glow. I received a PM from a forum member who said he had the same problem and just gave up trying to get a working one. I know that isn't specific to this exact model since the panel is shared on all the OC editions as well as the G701 but it is something to be aware of. I know it's become the standard for many to just accept it as part of the technology, but that's another argument for a different thread. For me it was showing through regardless of a dark image or light, even turning red into orange.

MacLeod
03-23-2017, 09:49 PM
Unhappy to report the following:

As I started up my Brand New ASUS ROG G752VS-XS74K OC Edition system for the first time, I noticed there is really bad bleeding from the display at the bottom...and the worse of it is the bottom corners (left and right...right being even worse).

Thus I am reporting it does appear the problem with the display/screen bleed is a common one with this model.

Also supported by the reviews found on Amazon and other review sites...as well as other threads here in the ASUS ROG Forums.


Unfortunate indeed.

jmike
03-25-2017, 03:59 AM
Yup. Sorry you lost the BLB lottery. From what I've been reading on other sites it's a difficult one to win. I hate to dump more work on Bahz but he's been very helpful and communicative in trying to get my issue resolved so you might try contacting him for assistance. I had already done the return/exchange route through Amazon and in a post I made, Bahz suggested I go through Asus' repair center. That seemed like a good idea at the time as I had depleted Amazon's stock of XS74Ks but seeing how I still don't have a laptop that might not have been a wise decision. Sending my unit to Asus has been met with delays which will likely put me outside of the 30day Amazon refund window.

To be clear. I completely understand IPS glow is the nature of the beast these days. Personally I don't feel it should be but at some point we as consumers allowed panel manufacturers to create this standard through our acceptance of sub par quality. That's another argument for another time and thread. However when the panel even at medium brightness looks like there's two tiny people hidden in the bezel shining flashlights through my screen bright enough that red fades to orange, green fades to yellow and blue fades to purple there's an unacceptable problem that needs to be fixed.

Assuming the G701 and G752VS share the exact same panel then I know it's possible for the panel to be good even great. I have a friend with a G701 purchased before Christmas '16 and it's one of the best I've ever seen. IPS glow is almost non existent and even what little is there is very uniformed. There's absolutely no flashlighting/BLB to speak of. Here's hoping when I get my unit back I'll have something close.

MacLeod
03-25-2017, 06:59 PM
@jmike (https://rog.asus.com/forum/member.php?143952-jmike)
I am pretty sure that after sending your unit to ASUS...if they were to say replace it...even if it is still in time to return it to Amazon...your return would not be accepted as it would not be the same serial numbered unit they sold you which would void the return to them.


@Everyone (https://rog.asus.com/forum/member.php?143952-jmike)
Also, Amazon is a Monster in itself.

I can tell you that when I had a long run of shipping and damage issues with Amazon due to their lack of proper packing/packaging as well as receiving defective after defective laptops (repeat)...Amazon closed both mine and my wife's accounts afterwards (also too never open another account for they will be closed as well). A long story short, Amazon closed our accounts because it was costing them too much money to keep replacing the unit...and in shipping...so there response was to close our accounts...trying to quote some policy....too avoid taking responsibility and avoid continuing to help solve the problems/issues because it was easier and cheaper.
NOTE: ASUS has done a similar thing to us as well regarding correcting issues with defective units.

Best to avoid Amazon and not trust them because sooner or later they will fail you...and like the old saying "stab you in the back".

That...I can promise you from experience...and not just my own!


True...there will always be defects...and or shipping issues..etc...no matter what company or where you purchase from etc...but what makes the difference is how they handle or provide customer service to you to correct the problem and or issues.

Sadly...ASUS customer service and RMA/repairs service...or lack there of...do NOT normally provide good customer service or care in handling issues...also speaking from experience...just as many others have in this and/or other forums.

Unfortunately, ASUS products are normally the better quality item compared too the price ratio = Meaning: ASUS products are generally the best bang for the buck. However, as is said by others, "you have to take the bad with the good" (Good quality (generally) vs bad support and/or service).

x7007
03-27-2017, 01:09 AM
My friend has this computer and having error that the GPU has been disconnected from the computer , a Directx 11 error. Does anyone know how to fix it ? He has it a lot , almost instant when playing Battlefield 1 multiplayer 1070M , we tried everything, different Windows, Fresh OS , Windows 10 x64 , Nvidia Drivers , settings , It works fine on low,medium, but when on Ultra is can crash almost instant or couple minutes, some other games just crash without error. like Far Cry Primal.
When it crash the screen becomes with very fast red lines and becomes black, the computer still works and doesn't freeze or anything. but there is Display driver crashed and has been recovered in the eventviewer and the clock speed stuck and Gsync stop working.

Cpu Temp can reach 95c+ GPU is 75c+ max

MacLeod
03-27-2017, 03:27 PM
My friend has this computer and having error that the GPU has been disconnected from the computer , a Directx 11 error. Does anyone know how to fix it ? He has it a lot , almost instant when playing Battlefield 1 multiplayer 1070M , we tried everything, different Windows, Fresh OS , Windows 10 x64 , Nvidia Drivers , settings , It works fine on low,medium, but when on Ultra is can crash almost instant or couple minutes, some other games just crash without error. like Far Cry Primal.
When it crash the screen becomes with very fast red lines and becomes black, the computer still works and doesn't freeze or anything. but there is Display driver crashed and has been recovered in the eventviewer and the clock speed stuck and Gsync stop working.

Cpu Temp can reach 95c+ GPU is 75c+ max



Have you tried reading and performing the steps here: https://rog.asus.com/forum/showthread.php?91620-G752VS-XS74K-Overheating-Issue ?

Also, have they updated the bios? Information regarding this is also found in the above thread. (Make sure to use the correct link to do so.)

MacLeod
04-10-2017, 06:25 AM
Due to the EXCESSIVE Display/Screen Bleed on the Brand New ASUS ROG G752VS-XS74K OC Edition I received, I have returned it to the place of purchase...and after they verified all of the units they checked had the same issue...many were reported being even worse!

Apparently, display/screen bleeding is a common issue with this model and for 120Hz or better screens in general.

Count yourself lucky or very fortunate if you do not have this issue.



Best of luck!