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View Full Version : Will they fix this?



rshih
01-10-2012, 06:53 AM
So I just received my new G73SW-XA1 today and noticed that there is a yellow discoloration on my screen. I googled this issue and found one other case of the almost identical problem and location. The image below is the one that they posted, but mine is almost identical.

I was just wondering if they can fix this and how long you guys think the RMA process will take? I'm in California, which is where their service center is located, but I really don't want to wait much longer to use my new laptop after waiting nearly 2 weeks for it to arrive at my house.

http://images.anandtech.com/doci/4207/small-asus-g73sw-bright-spot.jpg

ColonelS
01-10-2012, 07:15 AM
Hi rshih

I'm afraid you will need to bring it down for them to take a look at it.

Refer to here for additional info ASUS-US-amp-Canada-RMA-Guide (http://rog.asus.com/forum/showthread.php?4783-ASUS-US-amp-Canada-RMA-Guide)

dstrakele
01-10-2012, 08:50 PM
I recall a Chastity (ASUS employee) post stating that some service centers DO accept walk-ins (that should speed up your turnaround time), but it is strongly recommended to call first.

Holy
01-11-2012, 06:14 AM
I recall a Chastity (ASUS employee) post stating that some service centers DO accept walk-ins (that should speed up your turnaround time), but it is strongly recommended to call first.


i'm sorry it does not commit so much to the conversation. but i now know that i would rather take the 3-4 hour trip if it saves some time.

but also does this happen often or is it rare?

dstrakele
01-11-2012, 06:34 AM
The OP with picture is the first time I EVER observed this issue. Is the yellow spot visible if viewed directly rather than from edge-on?

Be sure to call the center and have them confirm if it will save you any time.

rshih
01-11-2012, 07:38 AM
Yeah the spot is still viewable when looking at it directly. I didn't notice it at first because the default wallpaper was black but when I opened up Word, I noticed it pretty quickly.

I just UPS-ed to their service center in California, don't have the time to drive up. So hopefully, they fix/replace it and it doesn't take forever.....