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View Full Version : Enter key gets stuck inside the keyboard.



JazzyOJ
01-10-2012, 03:40 PM
Hi. I just got a brand new G74 from Best Buy. 3 days in the enter key gets stuck under the keyboard and I have to unwedge it with my fingernail. This should not happen. I'm planning on getting a replacement machine today, or is this a common problem. For 1.1k I was hoping for at least a perfect keyboard.

JRd1st
01-10-2012, 04:43 PM
Keyboard problems are common with the G74, return this one and keep returning them until you get a perfect one. Keep an eye open for a glitchy touchpad, too.

xeromist
01-10-2012, 05:06 PM
Hi. I just got a brand new G74 from Best Buy. 3 days in the enter key gets stuck under the keyboard and I have to unwedge it with my fingernail. This should not happen. I'm planning on getting a replacement machine today, or is this a common problem. For 1.1k I was hoping for at least a perfect keyboard.

No, keyboard problems aren't normal as far as any of us knows. JR is referring to a handful of people he's read on this and other forums while there are many thousands who aren't complaining. I've never heard of the enter key getting completely stuck like that either. My recommendation would be to exchange or return the one you have and make sure to put the next one through its paces.

WhirledNews
01-10-2012, 06:39 PM
I would say more than a "handful of people" are having keyboard issues, especially considering the fact that it is one of the most searched for thread topics...

5340

See it there in big letters in the middle? Maybe it's not the exact same problem that this person is having but the keyboards are known to be problematic.

xeromist
01-10-2012, 07:16 PM
Some units have had problems, yes. That is why I advised him to test it thoroughly. But taking a such a small sample with an extreme selection bias and extrapolating it to all units shipped is just flat out bad math.

BrodyBoy
01-10-2012, 08:14 PM
Hi. I just got a brand new G74 from Best Buy. 3 days in the enter key gets stuck under the keyboard and I have to unwedge it with my fingernail. This should not happen. I'm planning on getting a replacement machine today, or is this a common problem. For 1.1k I was hoping for at least a perfect keyboard.
Good idea to replace it.

Some G74s have do indeed have "keyboard issues," but not that one. That's clearly just a defective piece of hardware, and it's extremely unlikely you'll have the same problem with the next unit. (This is the first time I have seen a G74 owner report the specific kind of key problem you describe....)