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View Full Version : Latest bios update utterly destroyed my brand new PC



Tomisannoyed
04-06-2017, 04:07 PM
Hi all

I am extremelly angry with ASUS and looking for help, I built a new computer which has been running flawlessly for five weeks, this morning I had a prompt to update bios via the EZupdater ( what a f****n joke this was)
It has utterly destroyed my computer, I spent four hours trying to fix their "update" only to have totally wipe two HDs one an SSD and a 4tb HDD and start from scratch as the PC would not boot up, not restore, not do ANYTHING.
So I wiped both and installed windows as if a new system, now I cant get windows to recognize my 4tb HDD although intel rapid storage sees it as fine.

I am expecting help from ASUS as they CAUSED this issue with their "update" that has totally fried my system, as u can tell I am absolutely furious at ASUS destroying my system and if they do not help me to rectify their mistake I will be going to every possible avenue I can think of to complain about them f***n up my computer.

Words cannot describe my anger and frustration, it took me ages to even have the "privilege" to even have access to their forums.

The update was today, any help would be greatly appreciated as I had to wipe two HDDS and start afresh and I fear that now my brand new 4tbb HDD is not working due to ASUS
Apologies to those who detect my intense anger and frustration, this was ALL CAUSED by "ezupdater" updating the bios...... what a joke
I am absolutely disgusted with ASUS right now, this is a three thousand pound (UK) computer and they have destroyed it with one update, not only that but the hassle to just register and post on their forums is a disgrace.
Thank you in advance for any help, I will try to provide any information I can to help you help me.

Thank you

Rest assured ASUS, your update caused this, I will be screaming to all who listen unless this is sorted

Tomisannoyed
04-06-2017, 04:21 PM
For those willing to help, I wiped both HDD and reinstalled windows, windows does not see my 4tb HDD in disk management but intel rapid storage sees it and it is green ticked as all fine, I cannot physically acces this HDD now, it had about a hundred games installed before, I concede i may have to wipe it but i cannot get win 10 to even see it to wipe it.
I can live with ASUS inept update and am prepared to start from scratch again but I need this HDD as my one TB SSD cannot fit all the games I have on it, plus it was obviously brand new and working and very expensive, i want to be able to access my HDD, the update i installed this morning stated along the lines that I would need RAID so I went into bios and set the two hard drives to raid mode when the update broke my PC thinking this would fix it, i was wrong .... I am pretty godd with computers but clearly I am out of my depth now because lets face it, when an update pops up, Obviously you should be some kind of computer savant to make it work !!!!

Please... please help

Arne Saknussemm
04-06-2017, 04:27 PM
If you want help it's probably best to tell us what motherboard etc...system specs.

Have you cleared CMOS? i.e. set BIOS defaults.

Were you using RAID before?

The update would not say "you need RAID" it would say re-establish raid in BIOS if you are using it after update...

Chino
04-06-2017, 04:31 PM
Please list your complete system specifications. Be as detailed as possible. :)

Tomisannoyed
04-06-2017, 04:39 PM
For those willing to help, I wiped both HDD and reinstalled windows, windows does not see my 4tb HDD in disk management but intel rapid storage sees it and it is green ticked as all fine, I cannot physically acces this HDD now, it had about a hundred games installed before, I concede i may have to wipe it but i cannot get win 10 to even see it to wipe it.
I can live with ASUS inept update and am prepared to start from scratch again but I need this HDD as my one TB SSD cannot fit all the games I have on it, plus it was obviously brand new and working and very expensive, i want to be able to access my HDD, the update i installed this morning stated along the lines that I would need RAID so I went into bios and set the two hard drives to raid mode when the update broke my PC thinking this would fix it, i was wrong .... I am pretty godd with computers but clearly I am out of my depth now because lets face it, when an update pops up, Obviously you should be some kind of computer savant to make it work !!!!

Please... please help

Thank you for your reply

I am very new to raid, i was not using it before, it was set in bios as the basic easy auto OC setup and i was not using raid before this update and I didnt attempt to switch to raid until the PC wouldnt boot.
My rig is this:

Corsair CC-9011098-WW Crystal Series 570X RGB Windowed Mid-Tower ATX Tempered Glass Case with Fan - Black
Samsung 850 EVO 1 TB 2.5 inch Solid State Drive - Black
4TB Seagate ST4000NM0033 Constellation, 3.5", SATA 6Gbps, 7200rpm
ASUS STRIX-GTX1080-08G Gaminig Graphics Card with NVIDIA GTX1080 1759 MHz 8 Go and PCI Express
ASUS LGA 1151 STRIX Z270E GAMING Intel Z270 ATX Motherboard
Corsair CP-9020091-UK RM650x 650 W 80 Plus Gold Certified Modular 135 mm Thermally Controlled Fan Power Supply Unit - Black
Intel Core i7-7700K 4.2 GHz QuadCore 8MB Cache Processor
G.SKILL TridentZ Series F4-3400C16Q-32GTZ 32GB (8GBx4) DDR4 3400MHz C16 1.35V Memory Kit

Thank you

Oh, and yes the first thing i did was bios defaults, I also tried many variations of bios, I am not sure what you mean/how to clear CMOS,

If I am missing anything relevent please let me know, hopefully this is pretty detailed compared to other "I dunno, its a grey computer and has nvidea things in it?" :)

EDIT
It also has a cpu cooler that i cant remember the specs of currently but just a basic 3 fan liquid cooler that shouldnt be relevent

Arne Saknussemm
04-06-2017, 04:46 PM
Hmmm...

Well to be honest I'm not sure what has happened...RAID should not be set by OC...if you are not using RAID best not to set it. I presume you have not created a raid array.

If I were you I would disconnect all drives....clear CMOS and start again. Set XMP for memory....don't OC anything else.... Connect only target drive for OS....SSD I presume and do a clean UEFI install of Windows 10.

You will not need Intel RST

Once you have installed W10...connect the other drives. Default settings in BIOS after clearing CMOS will be AHCI...you should leave it at that...

The other drives should show up in BIOS and in Windows...

Tomisannoyed
04-06-2017, 05:00 PM
Hmmm...

Well to be honest I'm not sure what has happened...RAID should not be set by OC...if you are not using RAID best not to set it. I presume you have not created a raid array.

If I were you I would disconnect all drives....clear CMOS and start again. Set XMP for memory....don't OC anything else.... Connect only target drive for OS....SSD I presume and do a clean UEFI install of Windows 10.

You will not need Intel RST

Once you have installed W10...connect the other drives. Default settings in BIOS after clearing CMOS will be AHCI...you should leave it at that...

The other drives should show up in BIOS and in Windows...


I dont fully understand some of your post, I am not up to date with modern PC terminology, RAID was not set by OC, I changed form OC to raid after the update as nothing esle seemed to work, I dont know what you mean buy raid array but i did get bios to setup raid with my two HDDs which seemed to go fine, I did do a new install of win10 on the SSD.

All is actually fine, everything is working but I have lost many many hours installing games (and playing so loads of save games gone but there you go ..)
My main problem is that my 4TB HD does not exist according to disk manager, I had downloaded intel rapid storage, when I load it it states that "my HDD has been protected from storage loss" or words to that effect, then it shows it as green ticked and "woking normally" but win 10 does not detect so i cant access or see it.

I have not bothered installing any bios software after installing win 10 as that should all still be there and lest face it I am now reluctant to update bios in any way !!

mcleod52
04-06-2017, 05:05 PM
Did you try reverting back to the previous BIOS version?

Tomisannoyed
04-06-2017, 05:06 PM
I do appreciate your help, and when I have calmed down, I will try tomorrow to unplug the HDD and reinstall windows on the SSD only, I do not how to alter CMOS but i have a brain so will google it,
I am currently half way between the gutter and the stars .... :)

Tomisannoyed
04-06-2017, 05:08 PM
Did you try reverting back to the previous BIOS version?

That was something i looked for but for the life of could not see anyway to do, that wouldve been the first obvious and best solution yes, I am newish to building computers, much has changed in ten years and my experience is not what it was, but if that was/is possible I wouldve done that if I knew how

Chino
04-06-2017, 05:25 PM
My main problem is that my 4TB HD does not exist according to disk manager, I had downloaded intel rapid storage, when I load it it states that "my HDD has been protected from storage loss" or words to that effect, then it shows it as green ticked and "woking normally" but win 10 does not detect so i cant access or see it.

Is the HDD visible inside the BIOS?

Tomisannoyed
04-06-2017, 05:35 PM
Is the HDD visible inside the BIOS?

Yes, bios detects it fine as does intel RS

Chino
04-06-2017, 06:02 PM
Disconnect all your SSDs/HDDs from your system except for the one that you're planning to install Windows on. Proceed to clear your CMOS.

63759

When you're finished clearing your CMOS, proceed to reinstall Windows on your SSD/HDD. Make sure to do a UEFI install and don't install any drivers or programs for now. Once you're done putting Windows on your SSD/HDD, shut your system down. Connect your HDD with your games to the motherboard and turn your system back on. Is it detected automatically in Windows?

Tomisannoyed
04-06-2017, 06:08 PM
Seems a bit extreme but yea why not!
Will try tomorrow thank you

Tomisannoyed
04-07-2017, 09:11 AM
Disconnect all your SSDs/HDDs from your system except for the one that you're planning to install Windows on. Proceed to clear your CMOS.

63759

When you're finished clearing your CMOS, proceed to reinstall Windows on your SSD/HDD. Make sure to do a UEFI install and don't install any drivers or programs for now. Once you're done putting Windows on your SSD/HDD, shut your system down. Connect your HDD with your games to the motherboard and turn your system back on. Is it detected automatically in Windows?


Morning, I have returned in a better mood ...

Yes, thank you this has worked! The HDD is now showing albeit showing as identical storage space as the SSD but I presume I can no safely just format it to get it to show the correct 4tb ...... is there any possibility of somehow recovering the 1tb of games I had installed on this drive for steam or do I accept the loss and format?

Thank you for your help thus far

Arne Saknussemm
04-07-2017, 10:08 AM
You will just jave to accept the loss I think...sounds like the disk was included in raid wirh ssd at some point...

In the end I'm inclined to think most of this is on the user not so much the bios update....matbe first posts need editing in fairness.

If the system is working in future...just ignore bios updates. It's not necessary or compulsory....

Tomisannoyed
04-07-2017, 10:18 AM
You will just jave to accept the loss I think...sounds like the disk was included in raid wirh ssd at some point...

In the end I'm inclined to think most of this is on the user not so much the bios update....matbe first posts need editing in fairness.

If the system is working in future...just ignore bios updates. It's not necessary or compulsory....


No I dont doubt that I probably fiddled with BIOS too much, however I was left with zero choice after the update to bios left me with constant BSODs when booting, bios was all I could access.

I will from now on ignore BIOS updates as I know they can be very risky from past experience, I am currently long formatting my HDD with a tear in my eye but thank you for your help and ignoring my initial rant thread.

Arne Saknussemm
04-07-2017, 10:30 AM
Well, if the update left you BSODing then I can understand a rant ;)

Hope the format solves the HDD issue and everything shows up as it should etc.

If you do want to update the BIOS it is probably best never to do it from the utilities within Windows....best to do it through EZ flash in BIOS or better yet BIOS flashback method.

But if the system is running OK best to leave it well alone.

Hope you can get back what was formatted away....

:)

Tomisannoyed
04-07-2017, 03:39 PM
Well, if the update left you BSODing then I can understand a rant ;)

Hope the format solves the HDD issue and everything shows up as it should etc.

If you do want to update the BIOS it is probably best never to do it from the utilities within Windows....best to do it through EZ flash in BIOS or better yet BIOS flashback method.

But if the system is running OK best to leave it well alone.

Hope you can get back what was formatted away....

:)


The only thing ive lost now is literally 50-70 hours of downloading games from steam, plus about 15 hours of getting modded skyrim to work, plus a character that had about 90 hours in skyrim, so yea, I lost a LOT, is it replaceable? Yes, but time wise very costly!
I will remember this forum though, as like others, my RGB LEDs on my mobo stopped working after a week and I have no clue why, I dont much care to be honest but I saw a lot of people with the same problem.
Maybe when I can be bothered I will come back here to sort that out but its low on my list of priorities!

JustinThyme
04-08-2017, 03:14 AM
Im glad to see you have it back up.
Id highly doubt the BIOS update erased your drives.
My guess is errors when updating.
First, never use the auto update. Download and do it the old fashioned way using a USB and the rear ports.
Second, always record your settings before the flash then load optomized defaults before the flash then go back in an set up your controllers the way you want after the flash.
My bet is in the attempt to recover an error was made that caused the drive issue. Ive flashed more than once then didnt go back in and set my config files correctly before a reboot then did a face palm when it didnt boot. Just had to back up and enter the BIOS and set it all up correctly again. This is the norm so keep that in mind for future flashes. If you do it right you wont have drive problems.

Tomisannoyed
04-08-2017, 05:35 PM
Im glad to see you have it back up.
Id highly doubt the BIOS update erased your drives.
My guess is errors when updating.
First, never use the auto update. Download and do it the old fashioned way using a USB and the rear ports.
Second, always record your settings before the flash then load optomized defaults before the flash then go back in an set up your controllers the way you want after the flash.
My bet is in the attempt to recover an error was made that caused the drive issue. Ive flashed more than once then didnt go back in and set my config files correctly before a reboot then did a face palm when it didnt boot. Just had to back up and enter the BIOS and set it all up correctly again. This is the norm so keep that in mind for future flashes. If you do it right you wont have drive problems.

Thank you for your reply.


With all due respect, it was not user error to begin with if thats what you mean,I never claimed it erased my HDD, i just couldnt see or access it after probably due to my poor choice raid settings, did I fumble around in BIOS trying to get it up and running? Yes, however all I did was see a prompt from easy updater to update BIOS, I clicked it, my PC would then not reboot for ages, I did reset BIOS and got it up and running again except for the disappearing HDD.
Your first rule is correct and one i will remember!

SP3CIALIST
06-26-2019, 10:19 PM
Hi all

I am extremelly angry with ASUS and looking for help, I built a new computer which has been running flawlessly for five weeks, this morning I had a prompt to update bios via the EZupdater ( what a f****n joke this was)
It has utterly destroyed my computer, I spent four hours trying to fix their "update" only to have totally wipe two HDs one an SSD and a 4tb HDD and start from scratch as the PC would not boot up, not restore, not do ANYTHING.
So I wiped both and installed windows as if a new system, now I cant get windows to recognize my 4tb HDD although intel rapid storage sees it as fine.

I am expecting help from ASUS as they CAUSED this issue with their "update" that has totally fried my system, as u can tell I am absolutely furious at ASUS destroying my system and if they do not help me to rectify their mistake I will be going to every possible avenue I can think of to complain about them f***n up my computer.

Words cannot describe my anger and frustration, it took me ages to even have the "privilege" to even have access to their forums.

The update was today, any help would be greatly appreciated as I had to wipe two HDDS and start afresh and I fear that now my brand new 4tbb HDD is not working due to ASUS
Apologies to those who detect my intense anger and frustration, this was ALL CAUSED by "ezupdater" updating the bios...... what a joke
I am absolutely disgusted with ASUS right now, this is a three thousand pound (UK) computer and they have destroyed it with one update, not only that but the hassle to just register and post on their forums is a disgrace.
Thank you in advance for any help, I will try to provide any information I can to help you help me.

Thank you

Rest assured ASUS, your update caused this, I will be screaming to all who listen unless this is sorted


The same thing just happened to mine and they are trying to charge me 1300 dollars to fix it when it costs more than the laptop was when i bought it. **** asus cocksuckers