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Advandes
01-11-2012, 10:37 PM
My laptop is a ASUS G73JH (18 months old)
ATI Mobility Radeon HD 5870 1GB GDDR5 graphics card (according to the ASUS website spec sheet)

Does anyone know where to buy one of these cards or has experienced these same symptoms:

Black screen
Fan and HD running
Keybord lights are on
tried all the debugging routines
Was told by a technician that it's probably a bad video card

fuzon1337
01-12-2012, 10:39 AM
First off, why did you post your topic in NON-ROG Asus Notebooks and Tablets? I think you would get much faster response if you posted in G Series Notebook ;)

Have you tried to do a vBIOS update ( http://rog.asus.com/forum/showthread.php?774-G73jh-vBios-update-tutorial-for-GSOD-matter.) to see if that changes your issue?
Also you could check out this site ( http://rog.asus.com/forum/showthread.php?519-G73Jh-GSOD-Vbios-Update)
[Note: you need to flash your BIOS to 211 or newer ( http://support.asus.com/Download.aspx?SLanguage=en&m=G73Jh&p=3&s=252) to get full support of the vBIOS update]
BIOS update guide tutorial ( http://forum.notebookreview.com/asus/174395-bios-update-guide-asus-notebooks.html)
Or you can follow these steps:


The Safer Method to Flash a System BIOS

1. Format a USB drive to FAT32 format.
2. Download the new BIOS and unzip it to the USB drive.
3. Remove USB drive after you're certain the file transfer is complete.
4. Restart your notebook and while the ASUS logo is on the screen press F2 or del a few times to enter the BIOS setup.
5. Find the Easy Flash Utility and insert the USB drive. Tell Easy flash where your BIOS file is then follow directions explicitely!!!
6. When your notebook restarts, enter the BIOS Setup utility again and select "Load Optimized Defaults" (I think it's f9 )
7. Save and Exit, then continue into Windows.

If you still got the same issue after a vBIOS update, then you got a bad grapich card, I would say.