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Kixo7
06-30-2017, 12:34 PM
Hey everyone.
My G752 has recently started doing something strange. Sometimes when I turn it on the screen will be all distorted and have lines running through it and you cant make out any picture at all and after it does that for a few seconds, just go's completely black. The laptop stays switched on however nothing visual is seen.

The only way to restart the laptop is to turn it off and on via the on/off button and once you do this, the laptop is back to normal.

Now I have been thinking why this would happen. I haven't dropped it and I haven't downloaded anything suspicious or used the laptop differently in any way other than Windows had a large update the other day so I updated that. If this is a coincidence or maybe it is at fault, I'm not sure.

Please let me know your thoughts.

Thanks.

CladMaster
06-30-2017, 03:20 PM
Press F2 when you start the laptop to enter BIOS

Press F9 to load defaults.

Press F10 to save and reboot.

See it that fixed it.

Bill@ASUS
07-03-2017, 08:43 AM
Hello Kixo7
How's your laptop now? Did you try CladMaster's suggestions?
Are you able to make a small video showing this matter?
If you are unsure what to do next, i would suggest to send your laptop for RMA
Our engineers will check your unit for you, thank you

Clintlgm
07-03-2017, 01:12 PM
Yes actually a couple of weeks ago Middle of June, MS did put out a update that cause me some BSOD Issues and other issues as well, drove me crazy for a while trying to figure it all out then last Tuesday they came out with another update that seems to have cleared all the issues I was having. Insure you have installed kb4022716-x64 also insure you have the latest driver from NVidia installed 382.53

Kixo7
07-10-2017, 04:25 PM
Hey everyone.
So I gave CLADMASTER's actions a go and unfortunately it did not work. My laptop is still acting up.

Clintlgm, could you please explain in detail how to do what you recommend as I am a beginner when it comes to anything like this.

Thanks

Kixo7
07-10-2017, 05:13 PM
65905

CladMaster
07-10-2017, 08:25 PM
WOW ---- Never seen that before !

I think you need to RMA that laptop and send it in to ASUS for repair.

Kixo7
07-10-2017, 08:34 PM
WOW ---- Never seen that before !

I think you need to RMA that laptop and send it in to ASUS for repair.


Damn. It is out of warranty now too.. this will be the second time in 5 months I have to RMA. First time being the charger port and motherboard. It was under warranty then.

Julskey
07-11-2017, 04:06 AM
I think they should extend your waaranty since you had it RMA'd before. (I think)

Clintlgm
07-11-2017, 07:28 PM
Shoot off a PM to cl-albert or Bahz, maybe they can help you? there both Asus Employees

Kixo7
07-12-2017, 04:18 PM
I think they should extend your waaranty since you had it RMA'd before. (I think)

I have called ASUS to enquire about my warranty being expired yet however they say it is valid till 2018 which is a bonus.

Kixo7
07-12-2017, 04:19 PM
Shoot off a PM to cl-albert or Bahz, maybe they can help you? there both Asus Employees

I called ASUS today and they have told me to do a complete Windows Restart which I will do if the problem happens one more time (because I need to back up the laptop first).

I will keep you all updated on what happens.

Julskey
07-12-2017, 05:47 PM
I have called ASUS to enquire about my warranty being expired yet however they say it is valid till 2018 which is a bonus.

I think this is standard for most companies. They will extend warranty when warranty service warranty was done. Or maybe you have a 2 year warranty.

Bahz
07-12-2017, 06:35 PM
I think this is standard for most companies. They will extend warranty when warranty service warranty was done. Or maybe you have a 2 year warranty.

In most cases it will remain the same, the warranty period is based on the purchase date and not the repair date. For Kixo7's case it was extended for a reason but not sure why.