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View Full Version : G53SW Touchpad Issues!!



Hoff
01-14-2012, 10:38 PM
Ok - I'm having serious issues with the touchpad on this laptop.

After use - anywhere from 10 minutes to an hour - the touchpad will become erratic, making the use of the touchpad near redundant as the pointer will move in a way that makes it very hard to accurately move things etc.

As an example - you would use the touchpad to drag from right to left, the pointer will go from right to left, however mid drag the pointer will move an inch or 2 lower/higher (still going from right to left) such that now its no longer where my finger is - yet I haven't moved the finger in an up/down motion.

The issue is fixed when I reset the PC - so this indicates to me it's software/driver rather than hardware - though I'm happy to be proven wrong!!

Is my laptop a dud or is there a fix that I'm missing?

Cheers in advance.

BrodyBoy
01-14-2012, 10:46 PM
I don't know if you searched for this issue before posting, but this has been a long-standing and well-known problem with G-series laptops. In short....it's a hardware defect and you can't fix it with drivers, firmware, etc.

Are you still within your retailer's return window? I would strongly recommend that you just return that unit and get a different one, if you can. If you cannot do that, set up an RMA with Asus, preferably with Chastity....their resident "erratic touchpad specialist." (You can shoot him a PM over on the NBR forum.)

Hoff
01-14-2012, 11:05 PM
Oh - I did research it but it looked to be that it was only a problem associated with the 17-inch variants?

Well I'm glad in a way to know at least I'm not going nuts.

I only got the laptop in September - however I purchased the laptop "new" on ebay - the orignal seller had purchased from Newegg and chased in on the $100 rebate and sold the laptop unopened - so I'm not sure how I'd go about getting this back to Asus?

BrodyBoy
01-14-2012, 11:29 PM
Yeesh....did you ever register with Asus? Any chance your seller gave you a copy of the original receipt, so you'd have proof-of-purchase for warranty purposes?

I hate to say it, but you might be in a tight spot here. Hopefully, you can get coverage as if your were the original buyer, but if not, the worst case scenario would be that you pay to have the touchpad replaced. Alternately, you could buy a touchpad and replace it yourself.

Hoff
01-20-2012, 09:29 PM
I managed to get the seller to send me the purchase confirmation from Newegg - so now I'm good.

However, others have suggested that the solution to the 17 inch laptops is the same for the 15 inch - would doing this modification to the touchpad myself void the warranty?

I've heard that ASUS RMA process is lengthy - also - would they ship me a brand new laptop or would I be getting a refurbed one?

Cheers in advance on this!

BrodyBoy
01-20-2012, 10:04 PM
I managed to get the seller to send me the purchase confirmation from Newegg - so now I'm good.

However, others have suggested that the solution to the 17 inch laptops is the same for the 15 inch - would doing this modification to the touchpad myself void the warranty?

I've heard that ASUS RMA process is lengthy - also - would they ship me a brand new laptop or would I be getting a refurbed one?

Cheers in advance on this!
It seems to me that Asus has finally gotten their act together on G-series touchpad repairs. I'd suggest that you contact Chastity on the NBR forum....he's the erratic TP specialist at Asus now, and will oversee your RMA.

The problem with fixing it yourself isn't just that you potentially void the warranty. But in my experience (with the 17" variants), once the TP exhibits these issues, it may well have sustained permanent damage from the grounding failure. So even if you go in and properly repair the TP ground, there's no certainty that it will function properly afterward.

Your best bet is a touchpad replacement. Asus doesn't send you a replacement laptop, new or refurbished or otherwise. They just fix (hopefully) the one that you send them. I'd suggest you get the ball rolling on that, now that you know you have warranty coverage.

xeromist
01-20-2012, 10:04 PM
I managed to get the seller to send me the purchase confirmation from Newegg - so now I'm good.

However, others have suggested that the solution to the 17 inch laptops is the same for the 15 inch - would doing this modification to the touchpad myself void the warranty?

I've heard that ASUS RMA process is lengthy - also - would they ship me a brand new laptop or would I be getting a refurbed one?

Cheers in advance on this!

They would do a repair on your existing machine. The problem (historically) is that the ASUS techs didn't understand the problem and swapped out the TP with another and reinstalled it the same way (without proper grounding). This has begun to change as Chastity now works for ASUS and has tried to disseminate information on how to do the repair but we're not sure if they all got the memo yet which is why Brody mentioned contacting Chastity directly.

Theoretically opening anything beyond the memory/HDD access compartment is grounds for voiding the warranty but generally I've heard that people with modifications are only troubled when the reason for service is related to the mod or there is obvious damage not related to OEM parts. All that is to say that at this point I would probably do the work myself because I would know that it was done right and it's really a toss up with RMA.

xeromist
01-20-2012, 10:08 PM
OK, one for, one against. :) Well, I guess in general I would advise against just anyone doing the work themselves. I'm comfortable dismantling the whole thing down to a thousand pieces if necessary but not everyone has been tinkering with computers their whole life.

BrodyBoy
01-20-2012, 10:20 PM
OK, one for, one against. :) Well, I guess in general I would advise against just anyone doing the work themselves. I'm comfortable dismantling the whole thing down to a thousand pieces if necessary but not everyone has been tinkering with computers their whole life.
I agree. :) It's not for everybody.

If Asus was still utterly clueless about the proper repair procedure, and if there was no Chastity to make sure it's done right, I would probably recommend a DIY attempt. Just for lack of better options.

But based on the many older posts from G73 owners who tried it and saw no improvement (probably about equal to successful outcomes), and my own experience with two FUBAR G74 touchpads, I'm convinced that some of them are beyond repair...that the failed ground results in permanent damage.

So, given that Asus can fix them now (fairly quickly, too), the uncertainty of DIY repair outcomes, and the possibility of user-damage voiding the warranty, I think most owners should probably just let Asus replace the touchpad.

xeromist
01-20-2012, 10:39 PM
based on the many older posts from G73 owners who tried it and saw no improvement (probably about equal to successful outcomes), and my own experience with two FUBAR G74 touchpads, I'm convinced that some of them are beyond repair.

That's possible, although it might be worth me noting that after removing the tape & foil my TP was actually *worse* due to the complete lack of a ground(I tested it for kicks). Once I added a ground wire things were right as rain. My guess is that the early successes were due to some other point of the TP still grounding (perhaps via the data cable?) and the failures were actually where the TP was isolated.

BrodyBoy
01-21-2012, 12:13 AM
On the bad touchpads I had, I'm confident that I provided a proper ground and cleaned up any extraneous contact. And I tried multiple grounding approaches. But they still wouldn't function properly over an extended period of use. I think perhaps a static event or even just prolonged capacitance imbalance permanently damaged their ability to self-calibrate.

In any event, neither your experience nor mine is enough to draw any final conclusions. But the simple fact that owners performing DIY repairs report both success and failure is enough to conclude that it's not a definitive fix.

Now mind you, this comes from someone who opened a brand new laptop and proactively grounded the TP before ever powering it up! I'm not averse to owner-repairs....I just don't think most owners would want to mess with it, or should. I also like the idea of Asus having to fix so many of these bad touchpads (and getting so many returns), that they finally give up on these stupid-a** tape grounding systems! :o