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TheChimera
08-15-2017, 10:29 PM
Last week I ordered a new laptop - a G752VM. I was very impressed when it arrived; it was clearly a very nice piece of kit. After unboxing I let it run through windows updates, and another box popped up with Asus' own updates. At one point I was prompted to restart.

Upon restarting I realised my laptop wanted to reset the BIOS. At no point did any of the pop ups mention this, but here we go. Unfortunately the BIOS update failed: http://imgur.com/a/2r114

The laptop was bricked. I contacted the retailer and was told there was nothing I could do aside from sending it back and ordering a replacement or refund. I went with the replacement, after some deliberation.

The replacement arrives tomorrow - I'm keen to avoid this situation happening again. Is there any way I can stop ASUSTek from updating the BIOS? Has this happened to anyone else? Any tips appreciated!

Clintlgm
08-15-2017, 10:46 PM
First thing uninstall Asus Update. As soon as you turn on the notebook, do not connect to the internet just uninstall Asus update you don't need it for anything. If you want to update drivers and Asus software Get if from here Asus Support Downloads (http://support.asus.com/download/options.aspx?SLanguage=en&type=1)register your notebook and get the correct downloads for your notebook.

Also be advised that MS updates will update your hardware drivers to MS Native ones, this will cause you issues. Download from MS Showhide (https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-window)

before connecting to the internet also go into MS Updates settings, block updates. use the show/hide tool to hide any driver updates preventing them from running. Then you can run updates.

You can update your own hardware drivers from Asus Downloads, NVidia can be downloaded from their website there have been issues with the latest from NVidia so don't upgrade until you see how its working out for other on this and other forums

TheChimera
08-16-2017, 02:11 PM
First thing uninstall Asus Update. As soon as you turn on the notebook, do not connect to the internet just uninstall Asus update you don't need it for anything. If you want to update drivers and Asus software Get if from here Asus Support Downloads (http://support.asus.com/download/options.aspx?SLanguage=en&type=1)register your notebook and get the correct downloads for your notebook.

Also be advised that MS updates will update your hardware drivers to MS Native ones, this will cause you issues. Download from MS Showhide (https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-reinstalling-in-window)

before connecting to the internet also go into MS Updates settings, block updates. use the show/hide tool to hide any driver updates preventing them from running. Then you can run updates.

You can update your own hardware drivers from Asus Downloads, NVidia can be downloaded from their website there have been issues with the latest from NVidia so don't upgrade until you see how its working out for other on this and other forums

Thanks for the reply.

It's arrived now - just to be sure, the thing I should be uninstalling is this right?

66676

What about the ATK package? When I attempted to uninstall Asus Live Update, I got a popup from Asus Tek asking if I wanted to make any changes to the computer... after last time I'm wary!

haihane
08-16-2017, 02:15 PM
AsusATK package enables the FN function on asus laptops, afaik. if it doesn't misbehave, leave it alone.

Clintlgm
08-16-2017, 02:31 PM
Asus live update is correct uninstall it it can only cause you problems, you don't need it for anything

ATK package is necessary, would hold back on removing anything else besides Asus Update until you actually know what they are and what they do.

Not sure on the message, if it has to do with uninstalling Asus update it may be asking if you really want to remove Asus Update? you do. It sounds more like Asus update has already run and is trying to update your notebook and that you don't want to do. you can check this by Ctl Alt Delete/ task manager/Processes running if its there right click and end process.
I'm not sure as I can't see you desktop. When I deleted mine first thing, I managed to get it before it ran so I didn't have any issues removing it.

TheChimera
08-16-2017, 09:09 PM
Thanks for the help. I disabled Windows Update for now. Everything seemed to be going okay, but something called Asus Giftbox decided it wanted to pop up and freeze my laptop. Is it okay to uninstall this too?

Clintlgm
08-17-2017, 01:20 PM
I did uninstall this too, I believe its mostly software programs (Bloatware).