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View Full Version : ASUS ROG PG348Q not working - warranty rejected.



xxgodzillaxx
09-03-2017, 11:55 PM
OK , so I had some problems with my ASUS monitor PG348Q ROG ( https://www.youtube.com/watch?v=7vN1QXl6KfQ ) it didn't OVERCLOAKED no G-SYNC and not saving settings (reseting every time) . Sent it to warranty for 2 times and gets back to me with " TESTED, OK" , I decide to go in person at the ASUS service, and they admit their was a problem with my monitor and decide to get me a "NEW" one , istead I get an USED MONITOR with minor scratches here and there. I speak with them , and they said they can't provide me with a new MONITOR. Is this a joke , I bought a top of the line , top noch, high-end ASUS ROG monitor, and what do I get instead, 0 customer support. Any suggestions on how to handle this matter?

xxgodzillaxx
09-04-2017, 01:54 PM
Did it already. It's called ANPC (http://www.anpc.gov.ro/) ,they have to respond in 30 days. I filed the complaint over 2 months ago and still no answer, that's why I'm trying to find answers anywhere I can. Thank you

Bahz
09-05-2017, 10:42 AM
Sorry for the late reply, can you please send me a private message with the following?

Product serial number:
ASUS RMA#:
ASUS Case ID#:

Your contact details
Full name:
Phone#:
Email:

I apologize for the inconvenience and we'll get this rectified for you as soon as possible. Thanks.

xxgodzillaxx
09-06-2017, 02:36 AM
PM'd the requested information

Bahz
09-06-2017, 05:26 AM
Thanks, we'll have this case escalated as soon as possible.

xxgodzillaxx
09-27-2017, 01:20 PM
If you ever have problems with an asus product, this is the man that can help you. Just got my replacement today. Thank you

xkm121
09-27-2017, 05:45 PM
If you ever have problems with an asus product, this is the man that can help you. Just got my replacement today. Thank you

I was contacted by him a week ago. Until today I still have not get ANY response back from ASUS.

OnePiece@ASUS
09-28-2017, 08:09 AM
I was contacted by him a week ago. Until today I still have not get ANY response back from ASUS.

Please take your product to our local service center for comprehensive inspection and help you to fix the problem. Sorry for the trouble.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/

Also you can contact the local service center for help. The following is the contact information:
http://www.asus.com/support/CallUs#