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kmg90
09-19-2017, 01:59 AM
Hello,

I'm at a bit of loss of what's going on with my STRIX-GTX1070-O8G RMA that I started on the Sept 6th and delivered via UPS to ASUS on Sept 11.

I've been checking the status daily since it was received and up until I checked last Friday, the status went from "Being Repaired" to "Material/Spare Parts Shortage" since the time it was received by ASUS.

Now when I check the status using the same website and same serial number and RMA number that I have saved to copy and paste into the status check page, it says
The system can't find records of your inquiry!
I'm at a lost of what/when (IF?) I will get the card (or replacement) back. Did I just dump $450 into burning barrel?

Bahz
09-19-2017, 02:39 AM
Hi there,

Please send me a PM with the following information and I can have our service team follow up on this case for you:
Product S/N:
RMA#:
Case ID#:

Thanks.

kmg90
09-26-2017, 06:35 PM
Courtesy update:

A replacement card showed up on Sept 20th from FedEx and works great.

RMA status is still missing but I'm guessing it's because it was replaced with a completely different card.

Thanks Bahz for your assistance.

xkm121
09-27-2017, 01:58 AM
Wish I am as lucky as you.