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View Full Version : ASUS VG248QE white horizontal lines please help me out



PanterAftw
09-23-2017, 02:48 PM
It's been 2 months and white horizontal lines appeared on top of my screen i did not have this issue before. It appeared yesterday. And when i plug my HDMI cable those white lines become black but still visible. I use 144hz on Dual Link DVI cable.
Site did not let me upload so here is a picture;(might see bad pixels cuz of bad telephone camera it's actually more visible when you come to my house and look at it) http://i.imgur.com/Kiku4WH.png

leekimah
09-23-2017, 03:40 PM
Hmmmm. Seems like a panel issue. Have you tied massaging it gently using a fiber cloth?

PanterAftw
09-23-2017, 04:27 PM
Hmmmm. Seems like a panel issue. Have you tied massaging it gently using a fiber cloth?
No i never tried wiping with fiber cloth but after i saw these lines i asked my mom if she wiped the screen and she said yes there was too many dust and she dried it with normal cloth. I saw some scratches near asus logo too. But when screen is closed i don't see any white lines. She might have damaged the display inside by just wiping it ?

InternetOwl
09-24-2017, 06:58 AM
No PanterAftw, your mom didn't damage it by wiping the screen. What he was saying is take a soft fiber cloth and basically press very gently against your monitor's screen and see if that might help. Sometimes it can as it might help realign the panel or such. Do not use lots of pressure just press against the screen until you see a bit of a flare up of colour or light in the spot. It won't take much pressure. Basically like was said softly massage the screen with the cloth along where the line shows.

If that doesn't help then you should probably contact ASUS about it. Best of luck.

PanterAftw
09-24-2017, 10:05 AM
No PanterAftw, your mom didn't damage it by wiping the screen. What he was saying is take a soft fiber cloth and basically press very gently against your monitor's screen and see if that might help. Sometimes it can as it might help realign the panel or such. Do not use lots of pressure just press against the screen until you see a bit of a flare up of colour or light in the spot. It won't take much pressure. Basically like was said softly massage the screen with the cloth along where the line shows.

If that doesn't help then you should probably contact ASUS about it. Best of luck.
Ok boss got it thanks.

PanterAftw
09-25-2017, 10:04 PM
So I tried massaging the screen with fiber cloth but still no luck :( any other ideas?

Bill@ROG
09-27-2017, 10:14 AM
Hello PanterAftw
Is the line visible on any settings?
If yes, I would suggest to RMA it. Our engineers will sort this out for you
Thank you

PanterAftw
09-27-2017, 11:29 AM
Hello PanterAftw
Is the line visible on any settings?
If yes, I would suggest to RMA it. Our engineers will sort this out for you
Thank you
Yes i even resetted it from monitor settings. I can see the line every time and it lines turn to black when i select 60hz. I think i'll just send it.