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madsushi
10-24-2017, 07:15 AM
Howdy!

I have been having an issue with the RGB lights/controller on my Z370-E since the first time I turned it on. The on-board/shield RGB lights have never turned on,
here it was at first boot:

68317

In addition, the strips I connect to the normal RGB headers just go through their default cycle, nothing else.

When running any version of the Aura software (including latest 1.05.22), there is no "Motherboard" option, only DRAM and ADD STRIP. The DRAM controls actually do control my G.Skill RGB RAM, but I can't control the motherboard RGB lights nor the regular strips (not the addressable strips).

68318

Anyone else run into this issue? I saw some posts on other product lines about flashing the C6H firmware but I wanted to check in here first and see if anyone had seen this. I tried flashing new BIOS versions (including 0419 and later 5419) and clearing CMOS (battery out + jumper cleared). No luck so far. I have a support ticket open but wanted to ask here too.

Raja@ASUS
10-24-2017, 07:34 AM
Will look into this. Haven't seen anyone else reporting it on this board thus far. Is the RGB lighting active during standby? There is version 1.05.25 on the support page, but I hear that needs patching for the Windows Fall Creator's update.

In any case:

1) Navigate to the main page in UEFI and check what is displayed against the LED EC version entry. It should display a firmware version. Let us know what's displayed.

2) Try pressing the reset button in the Aura software.

madsushi
10-25-2017, 06:16 AM
Will look into this. Haven't seen anyone else reporting it on this board thus far. Is the RGB lighting active during standby? There is version 1.05.25 on the support page, but I hear that needs patching for the Windows Fall Creator's update.

In any case:

1) Navigate to the main page in UEFI and check what is displayed against the LED EC version entry. It should display a firmware version. Let us know what's displayed.

2) Try pressing the reset button in the Aura software.

Thanks for the reply.

No, the RGB lighting on the motherboard has never been active, in standby or otherwise.

1.05.25 was one of the versions I tried, and currently have installed. I haven't installed the Fall Creator's update yet.

Regarding #1:

There is no LED EC version listed, only LED EC2 version:

68371

Regarding #2:

I have hit the reset button (top right) and this does not cause the MOTHERBOARD option to show up in Aura, despite pushing it many times. :)

Carbonicdk
10-25-2017, 06:45 AM
The built in motherboard light on my Z370-e is not detected on my Aura either. It do however cycle through the colors unless I turn it off in the BIOS.
Fall Update user here.

Raja@ASUS
10-25-2017, 07:41 AM
Thanks for the reply.

No, the RGB lighting on the motherboard has never been active, in standby or otherwise.

1.05.25 was one of the versions I tried, and currently have installed. I haven't installed the Fall Creator's update yet.

Regarding #1:

There is no LED EC version listed, only LED EC2 version:

68371

Regarding #2:

I have hit the reset button (top left) and this does not cause the MOTHERBOARD option to show up in Aura, despite pushing it many times. :)


Suspect the cable connecting the RGB LED PCB in the shroud to the MB may be loose or damaged. You can either check it yourself, or RMA the board.

madsushi
10-25-2017, 09:33 AM
Suspect the cable connecting the RGB LED PCB in the shroud to the MB may be loose or damaged. You can either check it yourself, or RMA the board.

Raja, thanks for the info. I removed the shroud and reseated the cable snugly on both sides. This resolved my issue, and the lights are active now. Thanks!

Raja@ASUS
10-25-2017, 01:25 PM
Raja, thanks for the info. I removed the shroud and reseated the cable snugly on both sides. This resolved my issue, and the lights are active now. Thanks!


Great. Glad it's working now.

Carbonicdk
10-25-2017, 02:13 PM
madsushi is your Aura actually capable of detecting the light now?

madsushi
10-25-2017, 05:28 PM
madsushi is your Aura actually capable of detecting the light now?

Yes, Aura shows the MOTHERBOARD option now and I can control those lights and the RGB header strings. *

Carbonicdk
10-25-2017, 10:50 PM
What's your Windows 10 version? Using Fall Creators Update?

madsushi
10-26-2017, 12:34 AM
What's your Windows 10 version? Using Fall Creators Update?

It's version 1703, I haven't installed the Fall update. I saw in the software forum that Aura needs an update for 1709:

https://rog.asus.com/forum/showthread.php?96640-AURA-v1-05-25-Report-all-issues-in-this-thread

Carbonicdk
10-26-2017, 02:42 PM
Well, since 1703 is the creators update and 1709 is the fall creators update I guess that might explain it. Can't get Aura to worth properly with both the motherboard built in LED and external LED lightning.

IraHayes
11-24-2017, 04:34 PM
Hi,

Can you maybe share your bios version?


I got this motherboard just a few days ago and had to update my BIOS (0518) to work with gskill 3866 RAM and right after booting into windows I noticed my motherboard IO shield LED stopped working.

So I found your thread and re-connected the RGB strip under the IO shield, inserted the ATX 24 pin, switched on the PSU - boom - the RGB strip switched.
Celebrated too soon, as soon as I connected my gpu 1080ti strix the LED went out but the LED on the gpu switched on. After connecting the CPU 8 pin power the RGB strip came back for a few seconds before completely switching off / dying.

Downgrading the bios to 0428 didn't solve the problem, also the BIOS doesn't show a controller present at EC1.

Windows 10 build 1709.

dgeigerd
11-30-2017, 07:08 PM
Howdy!

I have been having an issue with the RGB lights/controller on my Z370-E since the first time I turned it on. The on-board/shield RGB lights have never turned on,
here it was at first boot:

68317

In addition, the strips I connect to the normal RGB headers just go through their default cycle, nothing else.

When running any version of the Aura software (including latest 1.05.22), there is no "Motherboard" option, only DRAM and ADD STRIP. The DRAM controls actually do control my G.Skill RGB RAM, but I can't control the motherboard RGB lights nor the regular strips (not the addressable strips).

68318

Anyone else run into this issue? I saw some posts on other product lines about flashing the C6H firmware but I wanted to check in here first and see if anyone had seen this. I tried flashing new BIOS versions (including 0419 and later 5419) and clearing CMOS (battery out + jumper cleared). No luck so far. I have a support ticket open but wanted to ask here too.I have the EXACT same Issue. Strix Z370-E Motherboard, in aura only dram and add header showing, also tried cmos reset, my rgb stripes and mobo stripe were rainbow mode but after a few days the mobo rgb didnt turn on anymore and the rgb strips were only white. I've also tried other asus aura versions but it didnt changed. In bios there is btw a LED EC2-Version but no LED EC-Version showing.

Gesendet von meinem ONEPLUS A3003 mit Tapatalk

IraHayes
12-01-2017, 10:04 AM
I'm running on 0428 bios with the default rainbow effects and the latest AURA doesn't even launch on this bios. BIOS 0528 would launch aura but without the mobo, LED strip and the strip would get stuck on white.

This motherboard support is a disaster, I feel like a beta tester.

Fanslol
12-25-2017, 06:11 PM
Suspect the cable connecting the RGB LED PCB in the shroud to the MB may be loose or damaged. You can either check it yourself, or RMA the board.

How do i remove the shroud and it is easy removing it?

IraHayes
12-25-2017, 07:01 PM
How do i remove the shroud and it is easy removing it?

You have to remove the motherboard and there are 3 small screws on the back holding the plastic cover. Also, be careful re-installing the cover as the screws can easily thread the cover.

Greasy_mama
12-26-2017, 04:28 PM
Hi, check under your I/O shroud. i have a z370-f and my connector was not plugged in correctly. i removed the shroud (4-5 screws) and the connector was not pushed in correctly. the cable is very short. after that it worked flawlessly

drnwa
12-27-2017, 02:05 PM
Made in China !!!!

what a low cost production crap... looks like some workers dont happy???... and Asus has no quality check at the rollout???

to many customers have this problem for a 200 mainboard this is a no go!!!

thanks for your help forum!!!!!


Picture attached **

sena168
03-03-2018, 04:50 PM
Sorry for bumping an old thread.

But I'm so glad I looked into this thread, my Z370-E has the exact same loose cable problem!

This is ridiculous for the price I paid for this mobo, this should never had happened ASUS!

kebamo
03-12-2018, 11:47 AM
I have just completed my first build with this board and am also having issues with the rgb on the motherboard, the lights come on at boot up and remain on for about 20 minutes, then they just go out, the lights on the ram stay on all the the time, any ideas would be greatly appreciated.

sena168
03-17-2018, 06:49 AM
I have just completed my first build with this board and am also having issues with the rgb on the motherboard, the lights come on at boot up and remain on for about 20 minutes, then they just go out, the lights on the ram stay on all the the time, any ideas would be greatly appreciated.

Kebamo, I think you got nothing to lose to take the mobo out and check if you have similar cable detachment issue.

My mobo RGB initially worked (AURA Sync was able to detect it) but eventually went out, at first I thought its to do with the AURA Sync software but only when I took the shroud out I discovered the cable was loosely attaching to the port, once I plugged it back in, BAMM! All worked normally.

kebamo
03-17-2018, 12:16 PM
Thank you, i'm reluctant to remove the shroud as the lights will always come on at first boot, it's only after an hour or so they stop working, if i then go to the Aura softeware and switch off and on they strat working again

Wr3cklessAnt1cs
05-17-2018, 09:35 PM
This worked for me. The lights would come on at first boot, they were on while the system was off as well. I removed the shroud, and to my surprise the connection was loose. Tightened it back up, and BAM. Everything works great. AURA recognizes my mobo lights, and I can sync them with my strips and RAM.

Thanks for the help, guys. Glad I found this thread! :)

Akkicool
08-11-2018, 06:37 PM
I need help my z370e motherboards led stopped working suddenly ,I removed the cable under the led on motherboard and replugged it still nothing....
I even installed latest bios windows and aura software but nothing happened help!!!!!!!

Nerdom
09-01-2018, 10:39 PM
Hi,

Can you maybe share your bios version?


I got this motherboard just a few days ago and had to update my BIOS (0518) to work with gskill 3866 RAM and right after booting into windows I noticed my motherboard IO shield LED stopped working.

So I found your thread and re-connected the RGB strip under the IO shield, inserted the ATX 24 pin, switched on the PSU - boom - the RGB strip switched.
Celebrated too soon, as soon as I connected my gpu 1080ti strix the LED went out but the LED on the gpu switched on. After connecting the CPU 8 pin power the RGB strip came back for a few seconds before completely switching off / dying.

Downgrading the bios to 0428 didn't solve the problem, also the BIOS doesn't show a controller present at EC1.

Windows 10 build 1709.

BIOS version should be in the screenshots (0612)

Nerdom
09-01-2018, 10:40 PM
Thank you, i'm reluctant to remove the shroud as the lights will always come on at first boot, it's only after an hour or so they stop working, if i then go to the Aura softeware and switch off and on they strat working again

That's odd, mine was securely fastened and it still had the problem

esquivelchris89
10-24-2018, 10:17 PM
Hi all,

hate to bring this thread back to life but I run into a similar issue but not as simple.
My LED turns on when pc is in sleep mode or shut down. Once it awakens or turns on, the LED goes out. In BIOS I have it set to always be on and not sure why it is not working.

I will check connection behind the shield once I get home and update the thread.

Thanks

esquivelchris89
10-25-2018, 02:32 AM
Hi all,

hate to bring this thread back to life but I run into a similar issue but not as simple.
My LED turns on when pc is in sleep mode or shut down. Once it awakens or turns on, the LED goes out. In BIOS I have it set to always be on and not sure why it is not working.

I will check connection behind the shield once I get home and update the thread.

Thanks

So I got home, took everything apart, checked connections.. All was connected correctly.
Not sure why this is happening.
I just want my LED to turn on and sync up with all of my other lights.

This is very frustrating

wessamsonhfx
03-01-2019, 05:28 PM
I have something similar going on, I am wondering if could be the same thing.

I didn't even know I had a light under the Shroud,maybe it was working but it is not working now.

Also for the Last month or so my CoolerMaster RGB liquid cooler is not lighting up either.

I am wondering if this is the same issue in one as both lights and Cooler (which is plugged into the MotherBoard AO Pump) is not working

thanks!