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dante`afk
10-30-2017, 09:36 PM
68493 68494

Any idea? Are there USB drivers on the DVD? Because I'm not using a DVD drive any longer and there is nothing to download from the support page.

Menthol
10-31-2017, 03:25 AM
The drivers should be on disk, Install Chipset driver and MEI driver, can be downloaded from ASUS or Intel
You can also check for the drivers on Windows update

dante`afk
10-31-2017, 01:06 PM
The drivers should be on disk, Install Chipset driver and MEI driver, can be downloaded from ASUS or Intel
You can also check for the drivers on Windows update

Chipset driver and MEI are installed, there are no USB drivers on the DVD tho.

dante`afk
11-01-2017, 07:40 PM
Anyone from ASUS that can help? Or is this RMA?

dante`afk
11-04-2017, 04:44 AM
Still need help

Menthol
11-04-2017, 05:40 PM
I don't know if there is a difference between the Hero and Hero Wifi, I didn't add any USB drivers
Do you have any USB hubs connected, keyboard, monitor have a hub that need drivers?

My Hero Wifi
68647

Have you tried updating the driver from device manager and let Windows try and find a driver for you?
68648

dante`afk
11-05-2017, 05:46 AM
No. I just plugged in the USB cable from my case into the motherboard and that's what came up on the device manager. I had no issue on my previous Z97 rig.

I can just plug in any USB stick, my FitBit charger, my Phone charger or any other USB connection; to phone, to camera etc which does not require any drivers and it will not connect/charge to it with the above error.

Menthol
11-05-2017, 04:28 PM
This is a little unusual, can you download the 30 day trial of "Wise Driver Care" install and run to see if it finds any needed drivers, connecting the case USB cable shouldn't cause any issues, hopefully someone else jumps on here to help

dante`afk
11-06-2017, 09:29 PM
This is a fresh windows installation. I have removed and let windows reinstall all those USB entries in there, unfortunately still same issue.

I installed Wise Drive Care and it didn't find anything missing to install. Only recommended to install the on-board audio driers which I'm not using.

dbzero78
10-12-2018, 12:19 PM
68493 68494

Any idea? Are there USB drivers on the DVD? Because I'm not using a DVD drive any longer and there is nothing to download from the support page.

We as a company bought 2 of asus maximus hero x wifi/ac and both have the exact same problem. Only front USB not working, everything else just fine. Do you have a solution for this already or is it RMA?

mrvortep
10-12-2018, 03:23 PM
Funny you guys mention this. My front USB ports charge fine, but my portable HDD isn't recognised by the front usb ports, only by the rear ones. Hero X Wifi here, all drivers installed.

AndyBlack
12-29-2018, 07:29 AM
Had this exact problem. Yesterday front USB was working, but when I turned on PC this morning, the front USB wasn't working at all. Have my wireless KB+mouse radio plugged into it, and BIOS reported the missing keyboard.
I've decided to clean the case of the dust and change the thermal agent for the video card.
Now, it appeared that the videocard was gone. It's been working fine until I cleaned it. But the front USB wasn't working with it plugged into PCIE slot even when the video card was still working. I removed it and the front USB is working fine now.
I suspect, that any malfunctioning device can cause this glitch. To determine the reason, one needs to unplug everything, including the video card. Use the internal one to test this.

KMBak
01-04-2021, 07:36 AM
I have Maximus XI. And have exact same problem from few days. Same error in device managaer. Also very long BIOS post screen (I assume its USB initializing error). Is it possible that is hardware fail?!