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View Full Version : GX501 Zephyrus headphone port not detecting headset mic



Kurtino
11-14-2017, 12:01 AM
Does anyone know how to fix this? I've tried uninstalling/reinstalling the latest Realtek HD drivers and uninstalling/updating sonic studio, but haven't had any changes.

EDIT: It appears that the webcam is using the headphone jack and thus overwriting whatever is plugged into it, as the headphone jack can sometimes work but if the webcam is ever activated it will immediately overwrite it.

It's like the Realtek High Definition Audio is being used by both the webcam and the audio jack, and the webcam is taking priority but there is no way to choose to recognise the audio jack.

OnePiece@ASUS
11-16-2017, 06:56 AM
We might suggest you to take your product to our service center for comprehensive inspection and help you to fix the problem. Sorry for the trouble.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information:
http://www.asus.com/support/CallUs#

VixusFoxy
12-17-2017, 01:54 AM
I'd like to also report this. I'm using a Logitech G231 headset with unified jack plug but can only have Mic input OR sound output. Not both.
This doesn't seem like something that should require us to bring our laptops to service centers, but rather a driver fix.

MasterC@ROG
12-28-2017, 10:02 AM
Do any other Zephyrus owners have this issue?

I'm assuming the headphone jack supports dual channel sound, but when I plug in my headset into the port it doesn't detect my microphone, only displaying the built-in mic as the only thing read.

If the port is fine, does anyone know how to fix this? I've tried uninstalling/reinstalling the latest Realtek HD drivers, but haven't had any changes.

The GX501 supports 4-pole 3.5mm connectors for headsets with mic. For the playback devices, the default device icon does not change when you switch from internal to external when using that connector. We have tested again and it's working fine.
Have you tried testing the mic, or is it just the icon is confusing?
69967

Benjamin36
01-08-2018, 10:23 AM
We've had the zephyrus for a couple of weeks and the jack was working fine until last Saturday when the Realtek audio manager started asking whether we plugged in a mic or headphones.

Since then only headphones or mic are taken into account and, when choosing headphones, the mic falls back to the one from the laptop which is sensible to all the background noises (not great when on com).

Matze2k0
03-23-2018, 08:58 PM
Has this issue been solved? I'm having the same issue with another model

JoeLeTrump
04-18-2018, 11:44 AM
The GX501 supports 4-pole 3.5mm connectors for headsets with mic. For the playback devices, the default device icon does not change when you switch from internal to external when using that connector. We have tested again and it's working fine.
Have you tried testing the mic, or is it just the icon is confusing?
69967

My Logitech G231 has a 4-pole connector, and it worked fine until a couple of weeks. This headset works fine on 3 other devices (just tested with Dell, my MobilePhone and a MSI GE24), it simply refuses to work on my most expensive device, the ROG Zephyrus. When plugging in, I have to decide whether I plug headphones or a microphone. If I select mic, nothing works at all. If I select headphone, only speakers of headset are working.
I already reinstalled drivers (recent one from Realtek and the Drivers from Asus Support site) and SonicSuite with no luck at all.

Any ideas what else can be done?
I definitely need a working headset for business communication. At the moment, every single office noise can be heard when communication via Skype or Skype4Business as the microphone of the ROG Zephyrus is active even with my headset plugged in!

Jochen

JoeLeTrump
04-18-2018, 12:03 PM
Folks,

I just plugged in my former headset for further testing, a wired Sennheiser (which I gave to my wife after "upgrading" to the G231). And this one works. Realtek's HD Audio Manager does not ask what kinde of device it is when plugged, and my voice ist recorded by the headset's mic!

I think it's time to buy a new headset (Event though I like the G231).

Jochen

Kurtino
06-02-2018, 05:07 AM
I had given up and just surrendered to not having my microphone work, when on two and only two occasions in total has the microphone on my headset been detected instead of my Mic.

I have realised that the webcam seems to be sharing the same device recognition as the audio jack, and they are both competing for what is being active or not, but the webcam is almost always determined as the microphone instead of the headphone jack.

While this worked, activating the camera app on windows caused the webcam to take priority and for it to stop working again. Many months later my laptop crashed and restarted, and the microphone was working temporarily until it went into sleep mode, woke up, and it defaulted to the microphone again. I haven't been able to get it working again since.

This is what my sound panel looks like.

74065

This is what it looks like when I plug in my headset (which all appears normal).

74066

I originally thought this might be just a hardware fault, which it could still be, but having that it sometimes works I'm not too sure and I've never seen this issue with anything else before. Does anyone know what this could be now that I've added further information?

csirrell
10-11-2018, 04:18 PM
I had given up and just surrendered to not having my microphone work, when on two and only two occasions in total has the microphone on my headset been detected instead of my Mic.

I have realised that the webcam seems to be sharing the same device recognition as the audio jack, and they are both competing for what is being active or not, but the webcam is almost always determined as the microphone instead of the headphone jack.

While this worked, activating the camera app on windows caused the webcam to take priority and for it to stop working again. Many months later my laptop crashed and restarted, and the microphone was working temporarily until it went into sleep mode, woke up, and it defaulted to the microphone again. I haven't been able to get it working again since.

This is what my sound panel looks like.

74065

This is what it looks like when I plug in my headset (which all appears normal).

74066

I originally thought this might be just a hardware fault, which it could still be, but having that it sometimes works I'm not too sure and I've never seen this issue with anything else before. Does anyone know what this could be now that I've added further information?

I am having the same issue although my head set works its just the mic from the webcam does too so the background noise this picks up is unreal. did you manage to get your issue sorted, is there a way to disable the webcam mic?

I have been looking in to a solution for weeks and have found nothing that has worked, the amount of background noise this picks up is ridiculous i am even thinking about using 3rd party audio software to use as a noise gate

Cypher_za_
08-09-2019, 11:55 AM
Good day good people

This was the first place my google searches took me when I encountered the same problem, and I see no solution was ever found.

As it happens, for some reason, the Zephyrus's audio jack has it's pole arrangement different to the standard that even they end their own headsets with.
The adapter "for certain mobile brands" that they include works to facilitate the rearrangement & enables the use of both my HyperX & the included ROG headset for both input & output.

When you plug it in with the adapter, no realtek popup appears to ask what you've connected, it knows & treats your headset like a headset.

jump
08-29-2019, 03:36 AM
My Logitech G231 has a 4-pole connector, and it worked fine until a couple of weeks. This headset works fine on 3 other devices (just tested with Dell, my MobilePhone and a MSI GE24), it simply refuses to work on my most expensive device, the ROG Zephyrus. When plugging in, I have to decide whether I plug headphones or a microphone. If I select mic, nothing works at all. If I select headphone, only speakers of headset are working.
I already reinstalled drivers (recent one from Realtek and the Drivers from Asus Support site) and SonicSuite with no luck at all.

Any ideas what else can be done?
I definitely need a working headset for business communication. At the moment, every single office noise can be heard when communication via Skype or Skype4Business as the microphone of the ROG Zephyrus is active even with my headset plugged in!

Jochen
I bet it is the headset
Get a good headset I had the Log 930 and went to the turtle beach 450 stealth WOW Turtle beach is 10 times better audio

Big_AL
09-20-2019, 05:32 PM
Good day good people

This was the first place my google searches took me when I encountered the same problem, and I see no solution was ever found.

As it happens, for some reason, the Zephyrus's audio jack has it's pole arrangement different to the standard that even they end their own headsets with.
The adapter "for certain mobile brands" that they include works to facilitate the rearrangement & enables the use of both my HyperX & the included ROG headset for both input & output.

When you plug it in with the adapter, no realtek popup appears to ask what you've connected, it knows & treats your headset like a headset.

I also have had audio problems with both the speakers and headphone jack but these seem to now be solved. But my 4 pole headphone jack does not detect my mic. What adapter did you use? Where can I get one?
*

sergiucostin
11-03-2019, 02:17 AM
Still no solution? How is that possible? :mad::mad:

xeromist
11-05-2019, 06:11 AM
Still no solution? How is that possible? :mad::mad:

As was mentioned, there are two different standards for 4-conductor headset jacks. You either need a different headset that uses the same standard or you need an adapter.