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Marios94
11-14-2017, 01:50 PM
Hello everyone! when i upgrade my system i have random freezes and restart in random times.. i thought was the gpu,so i take a new one and the problem it remains.. when i use the onboard gpu i dont have any problem.. i have test 2 different gpu and i got the same problem..
Other problem i see is the rgb.. sometimes is lighting some times no..

My system:
Bios Version: 0430
Mobo: Asus Rog Strix z370-E Gaming
CPU: Intel i7-8700k (no overclock 3.7)
Ram: G.Skill Trident Z 16GB Cas: 14 (xmp profile on)
GPU: Asus Radeon RX 570 4GB
SSD OS: Adata sp550 120GB
SSD: Samsung 750 Evo 250GB
PSU: Thermaltake Smart SE 630W
CPU Cooling: Cryorig H7

Raja@ASUS
11-14-2017, 01:53 PM
Need more info. Is the system running at stock settings or have you overclocked the CPU/applied XMP for the memory?

Marios94
11-14-2017, 01:55 PM
Need more info. Is the system running at stock settings or have you overclocked the CPU/applied XMP for the memory?
i update my thread.. runs stock cpu at 3.7 and rams with xmp profile..
with onboard gpu and same settings on bios i have no problem..
with gpu rx 470 or rx 570 i have random freezes and restarts..

Raja@ASUS
11-14-2017, 01:56 PM
Try at default with no XMP. Also make sure you have separate PCIe power cables going to the graphcis card. Don't use a PCIe power cable with two power connectors on the end, as these AMD GPUs are power hungry and can trip the PSU OCP.

Marios94
11-14-2017, 01:58 PM
Try at default with no XMP.

but why with onboard gpu and xmp on no problems?
maybe this is another problem? maybe psu?

Marios94
11-14-2017, 02:00 PM
Try at default with no XMP. Also make sure you have separate PCIe power cables going to the graphcis card. Don't use a PCIe power cable with two power connectors on the end, as these AMD GPUs are power hungry and can trip the PSU OCP.


cable comes from 8 pin(from psu) to 8 pin to gpu..

Raja@ASUS
11-14-2017, 02:03 PM
Like I said, if the cards have two connectors, run two cables to them instead of one cable with two connectors.

Marios94
11-14-2017, 02:04 PM
Like I said, if the cards have two connectors, run two cables to them instead of one cable with two connectors.

card have one connector 8 pin only.. so where you think the problem is? :(
this is my system: https://imgur.com/qyV7xbg

Raja@ASUS
11-14-2017, 02:09 PM
card have one connector 8 pin only.. so where you think the problem is? :(


https://rog.asus.com/forum/showthread.php?97422-Rog-strix-z370-e-gaming-gpu-problems&p=686404&viewfull=1#post686404

You saw the part about trying with no XMP, right?

Marios94
11-14-2017, 02:13 PM
https://rog.asus.com/forum/showthread.php?97422-Rog-strix-z370-e-gaming-gpu-problems&p=686404&viewfull=1#post686404

You saw the part about trying with no XMP, right?

fine! im gonna try and i update!

Raja@ASUS
11-14-2017, 03:12 PM
Okay.

Marios94
11-16-2017, 04:55 PM
Okay.

nothing,problem remains.. i try with xmp off and with new psu..

Raja@ASUS
11-16-2017, 05:55 PM
1) How is the GPU connected to the monitor? If it is via display port, try HDMI.
2) Have you tried to run a stress test on the system when you use onboard graphics? Wondering if the memory is okay.

Marios94
11-16-2017, 06:20 PM
1) How is the GPU connected to the monitor? If it is via display port, try HDMI.
2) Have you tried to run a stress test on the system when you use onboard graphics? Wondering if the memory is okay.

1)i use vga to hdmi adapted
2) i run prime95 + furmark together zero problems

Raja@ASUS
11-16-2017, 06:38 PM
1) Check event viewer in Windows to see what's recorded when the system crashes or restarts.
2) Is this a fresh operating system install?

Marios94
11-16-2017, 06:48 PM
1) Check event viewer in Windows to see what's recorded when the system crashes or restarts.
2) Is this a fresh operating system install?


1) i upload photo of bluescreen: http://prntscr.com/hbd360
2)almost 1 month..

Raja@ASUS
11-16-2017, 06:56 PM
1) Have you tried different graphics card driver versions?
2) Try using the operating system in Safe Mode. If you don't get random crashes in that mode, while not conclusive, I'd lean towards a driver related problem.
3) Did you try a different model of PSU, or is it the same model?

Marios94
11-16-2017, 07:06 PM
1) Have you tried different graphics card driver versions?
2) Try using the operating system in Safe Mode. If you don't get random crashes in that mode, while not conclusive, I'd lean towards a driver related problem.
3) Did you try a different model of PSU, or is it the same model?

1) i have try a lot of different drivers (always clean with ddu)
2) this crash can be in one hour or in one day is perma randomly
3) i use today a new seasonic platinum 750 watt but problem remains ( my old psu was thermaltake smart se 630 watt)

Raja@ASUS
11-16-2017, 09:20 PM
Then it is strange. Haven't seen this issue from anyone else. You can try safe mode first.

You can also try disabling ASUS Multi Core Enhance in UEFI and see if that helps. Failing that, inspect the socket pins/remount the CPU.

Marios94
11-18-2017, 06:49 PM
About the Back Motherboard Rgb.. i try reinstall aura and different in internet solutions nothing work.. so i imagined the rgb have problem or something..
I unscrewed the back cover and I noticed that the rgb board was out. i plug it and rgb works very well..