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jeepingviini
12-28-2017, 07:47 AM
Are replacements still provided for devices that have the bad mic, and/or serial number starting with H6? (Not sure if all the bad ones are H6)

Sent from my ONEPLUS A5000 using Tapatalk

MasterC@ASUS
12-28-2017, 08:17 AM
If your serial number begins with H6 then we will provide you with a replacement, please private message me your details and our team in your region will contact you directly.
1. Your full name:
2. Address: Zip code:
3. Phone Number:
4. Email:
5. Serial Number (on the box, should contain CM):
6. Proof of purchase / invoice:

*** Note that only the headset itself needs to be sent back, nothing else. ***
Thanks

Please note that when checking to see if you need a replacement, look at the serial number on the side of the box.

The first character indicates the year it was manufactured: G=2016, H=2017...
The second one indicates the month, 1=Jan, 2=Feb.... A=Oct, B=Nov, C=Dec.
e.g. GA means it was manufactured in October, 2016, and therefore it needs to be replaced.