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View Full Version : Advanced RMA for Maximus VIII Hero



BlueFyre
12-28-2017, 06:43 PM
Hello,

I created a support ticket about my Maximus VIII Hero motherboard (paired with an I5-6600K) having freezing issues when in the middle of games. Using the computer for other tasks (such as research or Word) seems to be no issue so it must be under certain complex loads. Everything is stock clocked and I've tried various stress and memory tests without reproducing the issue. I've ruled out the RAM as the cause. Looking online it would appear that other people have had similar issues with Skylake and it's either the CPU or the motherboard that's the problem

Support agreed to RMA the motherboard but for some reason I didn't qualify for advanced RMA
This is my daily driver computer and I'd like to have as little downtime as possible

Is there any way to get an advanced RMA for this?

Thanks in advance

Bill@ROG
12-29-2017, 07:37 AM
Hello BlueFyre

Can you please send me a PM with any of the following details that you do have available?

Product S/N:
Case ID#:
RMA#:

Also please pass me your contact details:
Full name:
Phone#:
Email:

I'll pass your case to related personnel and department for further investigation
Thank you

BlueFyre
12-29-2017, 08:04 AM
Thanks!