ok i have same exact model only my keyboard, the entire back light and 4 hotkeys stopped working. touchpad works fine. Troubleshooter says if there is nothing wrong with the keyboard I don't know what to do
I am facing the same exact issue the only button that will work on my laptop is the power button I do not have the light issue as you but no R GB lights no keyboard work at all at 1st the hot keys worked for A-day or 2 and then they even stopped work...