My friend sent me a new laptop from Japan and brought here in the Philippines. 2 weeks of owning the laptop, MyAsus app prompt a keyboard firmware update and it failed rendering it useless. I sent my laptop for repair here in the Philippines (An auth...

So, myasus gave me a keyboard update firmware v2.4.8. It failed during installation and it messed up the keyboard and rgb. Both Keyboard and RGB doesnt have physical issue. Already contacted the support but they just offered to service it. We have tr...