ROG CROSSHAIR VIII USB Disconnecting Issues

I badly need help please, I have installed multiple Bios to fix my USB connectivity issues and some crackling noise using DAC/AMP combo. Tried using USB log view to determine which device but not capturing anything, Did all the troubleshooting imaginable

My device is CROSSHAIR 8 HERO 5800X

I facing similar Issue, but only when i connected the USB Intern Port USB1213. Using a Dark Hero

Update to the latest BIOS. Recent AGESA updates have been aimed at this type of issue.

Download and install the latest chipset drivers
https://www.amd.com/en/support/chips...ocket-am4/x570

@redsector73 in my case, I'm on latest bits 3702 and latest chipset drivers

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Originally Posted by einsindrei

@redsector73 in my case, I'm on latest bits 3702 and latest chipset drivers

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Can you explain your specific issue and see if anything rings a bell you can try. 3702 is beta or has it dropped recently, seen it posted somewhere but only played 3601 thus far ?

This post might hold some info for you
https://rog.asus.com/forum/showthrea...B-2-0-question

I'm afraid that the USB can't be solved by means of AGESA.
This is most likely a hardware issue.
The last few AGESA released should have resolved the issue already, but judging by posts from users, many still have issues.

Cheers.

I'm about to take a hammer to my $500 dark hero mobo...ridiculous to have to buy a $20 USB card to fix the issue.

As of this writing my USB keeps on disconnecting and reconnecting, device manager just flashing not really telling me which specific USB, reconnected to different ports, used USB log view not showing anything. Tried all the BIOS and same thing, this is crazy. Did the GEN4 to GEN3 config and still the same.

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Originally Posted by Monyo

As of this writing my USB keeps on disconnecting and reconnecting, device manager just flashing not really telling me which specific USB, reconnected to different ports, used USB log view not showing anything. Tried all the BIOS and same thing, this is crazy. Did the GEN4 to GEN3 config and still the same.

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Hi,
did you try to force your pciex to 3.0 for your graphic card?
I'm stuck with my old RX480 becouse of crazy street prices... so maybe that's a pciex 4.0 problem.

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Originally Posted by DrSlump76

Hi,
did you try to force your pciex to 3.0 for your graphic card?
I'm stuck with my old RX480 becouse of crazy street prices... so maybe that's a pciex 4.0 problem.

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I did and still the same issue, and its crazy that we have to go down to Gen3 when we bought this stuff to use Gen4, also used the latest 3702 Bios

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Originally Posted by Monyo

I did and still the same issue, and its crazy that we have to go down to Gen3 when we bought this stuff to use Gen4, also used the latest 3702 Bios

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So you already tried without any benefit to downgrade pciex to 3.0: this demostrates that's not a pciex related problem in your case.
Can you try another graphic card?

Does your usb disconnects on all ports or is there a specif port or specific usb object that is affected from the problem?

So I finished my new build recently. Put a lot of money in it. I got the Dark Hero VIII, an 5900X and a 3080Ti and was surprised to see that I lose USB connection every now and then. Sometimes it is just the keyboard (independent of where I plug it in) but also the Corsair iCUE commander is not properly working. Nothing in the logs.

It's especially annoying when in the middle of an application you can't continue your tasks but it makes me also angry when I wake the machine from hibernating and have to disconnect and plug in the keyboard before I can enter my login credentials to start windows.

This is so frustrating. I am running the latest chipset drivers (as provided on the asus home page) and the latest BIOS (3801).

Is there anything else you can recommend to do? Did anyone solve that issue?

Thanks for everything that comes to your mind
Oliver

Hello, I suggest to disable Global C-State (BIOS -> Advanced -> AMD CBS -> Global C-state -> Disabled; F10 to save changes & reset); Thanks

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Originally Posted by thomas_yiu@ROG

Hello, I suggest to disable Global C-State (BIOS -> Advanced -> AMD CBS -> Global C-state -> Disabled; F10 to save changes & reset); Thanks

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Thanks for the hint, Thomas. I did that already as I found this tipp earlier in another thread, too. But unfortunately it did not change anything. I also disabled fast boot both in Windows and the BIOS-settings and it was also in vain. Yesterday I ordered an internal USB hub from NZXT and will try to connect it to the MoBo's 1213 USB header only (not the E56 which I currently use together with the 1213 one). And if that does not do the trick I will contact my dealer and ask for a replacement with a board from a different brand (maybe MSI or Gigabyte).

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Originally Posted by babelfish

Thanks for the hint, Thomas. I did that already as I found this tipp earlier in another thread, too. But unfortunately it did not change anything. I also disabled fast boot both in Windows and the BIOS-settings and it was also in vain. Yesterday I ordered an internal USB hub from NZXT and will try to connect it to the MoBo's 1213 USB header only (not the E56 which I currently use together with the 1213 one). And if that does not do the trick I will contact my dealer and ask for a replacement with a board from a different brand (maybe MSI or Gigabyte).

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I've been having the same issues. Did this resolve your USB disconnects?

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Originally Posted by Nopointinnames

I've been having the same issues. Did this resolve your USB disconnects?

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The NZXT USB hub did the trick for me. From time to time I still have some slight USB disconnects but not as severe as in the beginning. I would just hear the typical Windows sound of a device disconnecting and connecting again and that's it. Before when my webcam or my keyboard disconnected for example I had to restart the whole machine. These days are gone. Still I think it's quite irritating to experience all this problems after buying such an expensive piece of hardware like this board. Will definitely be the last Asus board that I bought for a while.

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Originally Posted by babelfish

The NZXT USB hub did the trick for me. From time to time I still have some slight USB disconnects but not as severe as in the beginning. I would just hear the typical Windows sound of a device disconnecting and connecting again and that's it. Before when my webcam or my keyboard disconnected for example I had to restart the whole machine. These days are gone. Still I think it's quite irritating to experience all this problems after buying such an expensive piece of hardware like this board. Will definitely be the last Asus board that I bought for a while.

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Thanks for the update! That's good news, I've been driving myself crazy. Will be trying this out. I do sim racing, lately I've been crashing out of every race due to my USB devices disconnecting for 4-5 seconds so my car just hurdles itself into a wall. Super frustrating. Was on the verge of preordering alder lake. Overall pretty disappointed with this motherboard, as many great features as it has, if I can't use the computer what's the point.

Good speed!

I have a Dark Hero with a 5950X. I have a lot of USB devices (pump, fan controller, RGB controllers, kybd/mouse) but I also have 2 internal USB2.0 hubs between all these devices and the mobo USB2.0 ports. I have never had a USB problem. I planned on using these hubs from the beginning (did not add them later) because I know that Corsair controllers have had USB problems for years. Corsair likes to blame it all on AMD but their USB issues long proceed Ryzen. Because of this I just got in the habit of putting in an internal USB2,0 hub (or 2). A decent hub in bteween seems to reduce or eliminate USB issues.

It has been widely reported that AMD systems have USB issues. Yes it sucks and should not be this way. It has also been widely reported that adding an internal USB.20 hub makes the USB problems stop. So if you have already purchased an expensive mobo and CPU, and are now plagued by USB problems, your best bet is to install an internal USB2,0 hub. Feel free to ***** about it, but just do it.

I'm just reading this thread. I have a Dark Hero paired with a 5900x. I installed a cheap USB 2.0 hub from Amazon to support both a 5.25" bay internal card reader combo and all front USB ports. I also have a USB 3.0 card to support all the USB 3.0 ports in the front. I can confirm I have no dramatic USB disconnect issues documented in this thread. Now I'm just thinking I was just lucky. I hybrid-sleep the computer mostly, and noticed the USB 2.0 hub's blue power light was illuminated even in the sleep mode. That may have something to do with it.

Just wanted to give you an update on my situation. The USB disconnects in my machine had meanwhile come back and became even more critical. Also compared to how strong they were in the beginning. And in addition after a while also my graphics adapter created black and blue-screens regularly and always directly after I heard that typical Windows sound when a USB device disconnected.

Sometimes I had to restart my PC ten times before it ran stable at least for some hours (and only by hard resetting it). Benchmarks were all fine. I stress-tested the CPU and the RAM. Ran PC-Mark, 3D-Mark, Furmark and all of that w/o problems (but of course each time only after I got the machine running properly).

I updated all drivers, the boards firmware, etc., even the firmware of my monitor. Nothing helped. In the end I decided to replace the board and ordered an EVGA X570 FTW which arrived last week. Over the weekend I did an "open heart" surgery on my PC, replacing the motherboard. And voilÃ*, now it runs as smoothly as you'd expect it to be. Will now get in contact with the retailer in order to find out what to do with the Dark Hero board. It should still be in the warranty period.

I always trusted Asus as a premium brand. I don't know what they were thinking releasing such a crappy product. I have many other hardware components from Asus that all work fine. But this was a great disappointment.

Quote:

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Originally Posted by babelfish

Just wanted to give you an update on my situation. The USB disconnects in my machine had meanwhile come back and became even more critical. Also compared to how strong they were in the beginning. And in addition after a while also my graphics adapter created black and blue-screens regularly and always directly after I heard that typical Windows sound when a USB device disconnected.

Sometimes I had to restart my PC ten times before it ran stable at least for some hours (and only by hard resetting it). Benchmarks were all fine. I stress-tested the CPU and the RAM. Ran PC-Mark, 3D-Mark, Furmark and all of that w/o problems (but of course each time only after I got the machine running properly).

I updated all drivers, the boards firmware, etc., even the firmware of my monitor. Nothing helped. In the end I decided to replace the board and ordered an EVGA X570 FTW which arrived last week. Over the weekend I did an "open heart" surgery on my PC, replacing the motherboard. And voilÃ*, now it runs as smoothly as you'd expect it to be. Will now get in contact with the retailer in order to find out what to do with the Dark Hero board. It should still be in the warranty period.

I always trusted Asus as a premium brand. I don't know what they were thinking releasing such a crappy product. I have many other hardware components from Asus that all work fine. But this was a great disappointment.

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I'm happy you solved, and at the same time it's sad to read that 1 (probably) defective product can crack your trust in a brand.
I know it's personal opinion I'm talking about here, but as you said, many products => no issues, 1 product=> issues... that's not enough for me.

Hope you'll enjoy your EVGA mobo!

Baio

TBH ... currently it's just this one product, yeah. But in the past I had issues with other pieces of hardware from Asus as well. I owned one of the Lamborghini branded notebooks from Asus in the early 2000's and later a high end nVidia graphics card that caused many problems due to design flaws to give just two examples. And it seems it's always the more expensive products from Asus that fail to deliver.

Basically, you can say that I was put off by Asus at times. Then, after good reviews, sometime later I came back as a customer and didn't regret it for a while. Until then at some point a new problem with a piece of hardware occurred and one just couldn't understand how it happened and why Asus reacted so badly to it.