AI Suite 3 crashes when clicking on SPD tab viewing system info

My bios is the latest version, and I have updated windows to the latest version. Additional Ai suite is the latest version to, but every time I click on system information and the tab that says SPD Ai suite crashes. This use to work I have made zero changes to the system, I only updated the bios and windows version to latest version to try an eliminate the issue. Thank you, I removed the serial no from the image for any security issues. Attachment 87060

Just wanted to say, the other z390 boards have a updated AI suite that was released on 2020/11/24 which was a week ago, does this mean my z390 e board will get it aswell? And in return fixing the issue, I do find it strange the software crashes when I click on the SPD tab.

Same here, AI suite needs an update.

xyzbird i dont think a z370 software will work on a z390 e board differenr chipsets

xyzbird, u have a z370 board and ur telling me to install a AMD variant of the software :/ and u say that works lol good luck mate

xyzbird all is fine in what u said, BUT ONE BIG PROBLEM, I clearly wrote z390 not z370, what makes it even worse is, ur telling me to install a z370 version of the software but ur providing me a url to a AMD BOARD :/ and ur saying "Ok you may Ridicule", u must be taking the piss. So u want me to try a AMD software on a intel z390 board while ur talking about a z370 board makes complete sense

Best thing you could do is uninstall all Asus software like AI Suite. To rid your systems of it completely, you pretty much have to reinstall Windows, but what Windows calls a "reset" under recovery will do the trick.

Your system will probably run a lot better without it. You can do pretty much everything you need to from the Bios.

Good luck.

No issues here viewing SPD tab. Using DIP 5 version 2.00.55, AI Suite version 3.00.69 on Windows 7 64-bit.
Used primarily for Fan Xpert 3.

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Originally Posted by pharma

No issues here viewing SPD tab. Using DIP 5 version 2.00.55, AI Suite version 3.00.69 on Windows 7 64-bit.
Used primarily for Fan Xpert 3.

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Yup, I used to use AI Suite, etc. but after some time, maybe half a year or so, problems almost always start. Armoury Crate, Aura, etc., too are often fine for a bit but then stop working well, sometimes altogether.

Fans can be controlled from the Bios, no problem. I have three rigs with Asus motherboards and no Asus software in any of them--except for the Bioses. There has been no need for any of that software whatsoever.

Quote:

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Originally Posted by Super Gnome

Best thing you could do is uninstall all Asus software like AI Suite. To rid your systems of it completely, you pretty much have to reinstall Windows, but what Windows calls a "reset" under recovery will do the trick.

Your system will probably run a lot better without it. You can do pretty much everything you need to from the Bios.

Good luck.

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I bought a new 1tb samsung evo ssd to install games on so i decided to do a little test. I removed my 500gb evo where the OS was installed on and connected the 1tb SSD and re installed windows 10 clean install no drivers nothing on the system, everything was straight stock. The issue still remains clicking on the SPD tabs causes the software crash. This is a software issue with windows 10.