Brand new Maximus XII Apex won't shut down with windows

did you install these Chipset
Version 1952.14.0.1470
2020/05/11152.42 MBytes
Intel(R) Management Engine Interface V1952.14.0.1470 for Windows 10 64-bit.(WHQL)

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Version 10.1.18263.8193
2020/05/115.4 MBytes
Intel(R) Chipset Software Installation Utility V10.1.18263.8193 for Windows 10 64-bit.(WHQL)

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Version 10.1.18295.8201
2020/04/245.48 MBytes
Intel Chipset Driver
Support 19H1/19H2

Hi,
Right click the start button and Power & shutdown.
Or simply winkey+x and uu for power & shutdown.

Quote:

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Originally Posted by Gofran

did you install these Chipset
Version 1952.14.0.1470
2020/05/11152.42 MBytes
Intel(R) Management Engine Interface V1952.14.0.1470 for Windows 10 64-bit.(WHQL)

DOWNLOAD
Version 10.1.18263.8193
2020/05/115.4 MBytes
Intel(R) Chipset Software Installation Utility V10.1.18263.8193 for Windows 10 64-bit.(WHQL)

DOWNLOAD
Version 10.1.18295.8201
2020/04/245.48 MBytes
Intel Chipset Driver
Support 19H1/19H2

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I Installed everything on the support page for the new motherboard. I did chipset, management engine and drivers.. I will reinstall those again. but shut down via the power button should not be affected by software. It's a natural function of the bios I believe. Eitherway via windows or power button gives same result. I will give it a try again :)

Quote:

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Originally Posted by ThrashZone

Hi,
Right click the start button and Power & shutdown.
Or simply winkey+x and uu for power & shutdown.

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LOl just tried your windows key X and uu same thing. It's just shutting down windows without the mouse :)

At this point I am sure I need a new motherboard. I haven't heard of any CPU's causing issues.

UPDATE: ASUS support says it the motherboard. I am working on getting replacement first and or RMA.

Thanks for everyone's help. I like these exercises.. gives everyone a chance to see something new and ponder why something isn't working correctly.

Thanks again.

I would try a fresh install of windows if I was you. One last go before you send it back in.

Quote:

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Originally Posted by m4ttjirm

I would try a fresh install of windows if I was you. One last go before you send it back in.

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Thanks for the input.. I can't shut the board down using the power button either. Not sure how windows would play in this scenario

Quote:

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Originally Posted by 1mluer

Thanks for the input.. I can't shut the board down using the power button either. Not sure how windows would play in this scenario

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Reinstall windows as a test on a new hard drive or completely clean partition. Heck, grab a USB drive and install Linux or Ubuntu on it. If it shuts down in Ubuntu then you instantly know its your migrated windows causing it.
You do have a USB drive, don't you? Or a spare disk drive sitting around?
Installing Linux on a usb drive would take mere minutes with Rufus or another linux iso installer.

If you do a windows install on a new disk drive, remove the one with the existing windows boot sector to avoid issues as that is just a shutdown test.

Sounds like you took a Z390 windows install and put it on Z490 or something.

It is normal for these systems.. The only reason I know is because my system was taking about 3 seconds to the desktop when I pressed the power button after shutting down from Windows.

I saw the Q code was 40 when the system came up, and you can check your manual, but it seems the shutdown command from Windows is actually putting the system into hibernation..

Qcode 40 is windows starting in fast boot mode.. it's normal