Charging status LED on Spatha dock doesn't indicate charge level

I have bought a new Spatha mouse and the LED on the dock is constantly red when the mouse is in use, sometimes it will flicker between red & orange when the mouse is on the dock charging.

Interestingly if I look at the power level in Armoury it will indicate 100% if I have left the mouse on charge for a while but if I set one of the LEDs on the mouse to reflect the charge level it pulses red which indicateS a power level of less than 14%

This is the current status yet the dock LED is constant red and the mouse is pulsing red (I get errors trying to insert inline:mad:)

http://i63.tinypic.com/2zqbn5w.jpg

http://i67.tinypic.com/ng1sih.jpg

Armoury version 1.02.07
Dock firmware 1.30
Mouse firmware 1.61

Would a firmware update fix this or should I RMA it as faulty?

tia for any help

The mouse stopped lighting up completely so it got sent back to the retailer.

Same problem, with two different units, any solution?
Thanks
Software Versioon 1.02.07
Dock Firmware Version 1.32 (Beta)
Mouse Firmware Version 1.62 (Beta)

Quote:

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Originally Posted by Browni

Armoury version 1.02.07
Dock firmware 1.30
Mouse firmware 1.61

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Same for me and it was so before dock and mouse firmware update.

The LED (on dock and on mouse) might be green if battery is full charged and mouse is on dock. But when unplug it from dock it turns orange and after a short time (less then a minute) it turns red and remains so until battery low level wheel indication.

It's a bug with the current firmware with the LED indicator, we'll be releasing new firmware for both the dock and mouse soon to address this issue.

It appears this firmware is now available, please download at the link below:
http://dlcdnet.asus.com/pub/ASUS/mb/...455.1491364530

Thanks Bahz,

My mouse stopped functioning completely so your link will be useful when I receive the replacement,

The led does not change almost always in red, I will wait for a new version.
Thanks

Quote:

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Originally Posted by gader

The led does not change almost always in red, I will wait for a new version.
Thanks

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Is this after you have updated to the latest version Bahz just posted?

Yes, the technical service gave me the version link on Monday

Quote:

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Originally Posted by gader

The led does not change almost always in red, I will wait for a new version.
Thanks

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Solid red should be normal, it should be flashing green and red when there are issues but normally it should stay red.

Can you please indicate the changes you noticed after updating the firmware?

Red is definitely not normal.

On the product page here red = low battery level with orange being medium level and green indicating ready.

In the Armoury settings, red is < 14%, orange is < 39% and green > 40%.

Product load from 0 to 95 percent in red, And working in wireless mode
99 to 100 orange
And 100 green.
When I load the mouse, no light in the dock., according to purple analisis, etc (not sure) because I have never seen, Only read in review
And with the PC off, there is no charging light.
Thanks,and sorry use translate

Quote:

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Originally Posted by Bahz

Solid red should be normal, it should be flashing green and red when there are issues but normally it should stay red.

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Are you talking about LED on dock? Let's assume that this is normal, but how about if in Armory I configured one of mouse LED to indicate battery level? The picture on "Lightning" tab clearly shows which color corresponds to certain level of battery charge with "Battery mode" effect. Also "Battery mode" effect preview shows green light.

So it is quite odd if it should be always red (well, it lights and then fades, like "breathing" effect, but only with one color).

Thank you.

So there's no confusion
Attachment 65369

Thanks for the feedback, I'll pass this over to our peripheral team.

We tested on and wireless status is working perfectly with the new FWs. Did you make you updated both FW? For those who are still having this issue please list your SW, FW, and dock version, Thanks.

Software Version: 1.02.07
Dock Firmware Version 1.32
Mouse Firmware Version: 1.62

Reset the mouse firmware and base, entering bootloader mode, But same result.

Thanks

I've received my new mouse and everything seems fine apart from the charge level, I charged it fully yesterday and both the dock and mouse battery level indicators turned green for all of 10 seconds. As soon as I removed the mouse from the dock the indicators turned orange.

Today with the battery level at 60% both indicators are orange when they should be green.

Software version 1.02.07
Dock firmware version 1.32
Mouse firmware version 1.62

Great, thank you all for the information. I will get this information over to our peripherals team and we'll work on a fix asap.

Thanks Bahz.

Thanks, I'll help you as much as possible.

A quick update on mine.

It died late on last night so I left it charging in the dock overnight.

This morning when I went to my PC I was delighted to see the dock LED green along with the logo on the mouse green.

It didn't last long, when I removed the mouse from the dock both turned orange even though Armoury was indicating a 100% charge.

Armoury is currently indicating an 80% charge level which ain't too bad for 10 hours light usage.

Quote:

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Originally Posted by Browni

A quick update on mine.

It died late on last night so I left it charging in the dock overnight.

This morning when I went to my PC I was delighted to see the dock LED green along with the logo on the mouse green.

It didn't last long, when I removed the mouse from the dock both turned orange even though Armoury was indicating a 100% charge.

Armoury is currently indicating an 80% charge level which ain't too bad for 10 hours light usage.

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Thanks for reporting this, I'll report this issue to our peripherals team and have them look into this.

I realize that does not mark well the battery level, the application armoury.
Today I left it all night loading and when I use it at 5 percent, I connect it by cable and I have 60 percent load, it is unplugged again and 75.
All this in less than a minute.

Thanks for the additional information, so did you make sure that your current mouse FW version is 1.62 and dock is 1.32? I want to make sure everyone actually successfully updated both the FW since there are two files and could be a bug where one of them didn't properly apply.

Yes, secure, firmware update, and the led is red with 100 battery, it looks good in the reflection of the screen
Thanks

Quote:

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Originally Posted by gader

Yes, secure, firmware update, and the led is red with 100 battery, it looks good in the reflection of the screen
Thanks

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Thanks for confirming this information, our team is already looking into it. I will update again once there is new information available from our team.

Thanks again for all of those who provided back more information on this. Our engineers tested the new firmware on multiple units and confirmed the FW is working as intended. There should be 5-10 second delay and actually the Spatha itself doesn't have a built in wireless battery sensor to detect battery level so it's all done through software so the accuracy can be limited but right now the best that can be done is to have this 5-10 second delay, but it should still be able to show the correct battery level after that delay. Can you confirm that it's only 5-10 delay or does the mouse continue to display incorrect LED status? For those that confirmed that this is a permanent issue then we may need to collect back this unit from you to do further testing.

Hello how strange is that it is my second unit. The first one was returned by this problem.
With 100 charge the LED is green if I have the mouse in the dock loading. When I hold it to use it the led changes to orange for a few minutes or red
But the 99 Al 0 battery always in red.
I am going to return the product and buy it in another store. In case the lot was bad. Tested on three computers and one formatted.
If you want I send you a photo of the serial number etc. Order number and store in case you want to test it.
Thanks

Quote:

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Originally Posted by gader

Hello how strange is that it is my second unit. The first one was returned by this problem.
With 100 charge the LED is green if I have the mouse in the dock loading. When I hold it to use it the led changes to orange for a few minutes or red
But the 99 Al 0 battery always in red.
I am going to return the product and buy it in another store. In case the lot was bad. Tested on three computers and one formatted.
If you want I send you a photo of the serial number etc. Order number and store in case you want to test it.
Thanks

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That would be great if you can pass me the info on which retailer you purchased from and the serial numbers. Thanks!

Quote:

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Originally Posted by Bahz

Thanks again for all of those who provided back more information on this. Our engineers tested the new firmware on multiple units and confirmed the FW is working as intended. There should be 5-10 second delay and actually the Spatha itself doesn't have a built in wireless battery sensor to detect battery level so it's all done through software so the accuracy can be limited but right now the best that can be done is to have this 5-10 second delay, but it should still be able to show the correct battery level after that delay. Can you confirm that it's only 5-10 delay or does the mouse continue to display incorrect LED status? For those that confirmed that this is a permanent issue then we may need to collect back this unit from you to do further testing.

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There doesn't seem to be a delay, I left my mouse on the dock charging overnight and this morning both the dock & logo LEDs were green (In Armoury I have set the logo to reflect battery level)

As soon as I picked up the mouse from the dock both LEDs turned orange.

The picture below shows that the Armoury thinks that the logo should be green but it and the dock LED are orange (as hopefully can be seen ;)
Attachment 65514
The battery level was 100% at the time of the above photo.

Same problem as browni. Then I send a private with the data bahz

I've also PM'd details.

Quote:

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Originally Posted by Browni

I've also PM'd details.

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Thank you for taking the time to provide this information.

Quote:

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Originally Posted by gader

Same problem as browni. Then I send a private with the data bahz

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Awesome! Thanks :)

Updated firmware, now I have:
Dock firmware version: 1.32
Mouse firmware version: 1.62

The problem still exists and just the same: LED is permanently red, turns green on full charged mouse on dock, but turns back to red when take mouse off.

Quote:

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Originally Posted by Darkest

Updated firmware, now I have:
Dock firmware version: 1.32
Mouse firmware version: 1.62

The problem still exists and just the same: LED is permanently red, turns green on full charged mouse on dock, but turns back to red when take mouse off.

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Thanks, it appears you're having the same problem as few others. We'll be looking into this issue but I believe maybe it's just some people with this issue as our product manager tested on a few retail units and he confirmed it's working properly with this new FW for dock and mouse.

Quote:

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Originally Posted by Bahz

Thanks, it appears you're having the same problem as few others. We'll be looking into this issue but I believe maybe it's just some people with this issue as our product manager tested on a few retail units and he confirmed it's working properly with this new FW for dock and mouse.

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Bahz, thank you for your work.

While I was looking for the solution for this problem before I decided to post here, I saw several other cases of this issue on local internet resources. I suppose that not all of the people, who encounters this problem speak English so they did not post their problem here. I just want to say that this might be more common problem than it is appears.

Maybe new revisions (or how it is called?) of Spatha might not suffer from this issue, and I probably have the mouse, which came to my country quite long ago. But these are just my guesses.

I acquired the mouse two weeks ago. And he had the problem. I gave it back and again the same ruling. Today I get my third mouse from another store. Hope this time is okay. I live in Spain, I'm sorry for my translation.