Asus Rog Strix Scar II GL504GM - Battery to zero 0%

Hello,

I have Asus Rog Strix Scar II GL504GM, the issue im running into is about the battery. When my battery is below 50% (more or less) and the laptop is off, when i power it on, and it is NOT with charger on, it starts normally and when i see the log in screen, i see the battery on the down right corner on the percentage that it was before i shut it down, and sudenly goes to 0 and shuts down. And when i power it on again (with charger this time), it is 0%.

It is not draining when i shut it off, because this can be happen also if it is 50%, i shut it, and turn it on again after 15 minuts for example, so it is not drainage, also i see the percentage of the battery i had before i shuted, at least for 1 sec, so for a weird reason it remembers the % but then it goes to 0 and shuts it imediately. If it passes this second, and it not turned off, then its is ok, so sometimes it turns off, sometimes it waits for me to login as a normal boot procedure.

I have All latest windows updates, i have latest bios update 310, i am really really carefull with the laptop, not stress it, not force it, etc. I tried the tips i read on internet about fast boot, from computer or from bios or both, unistalled the Intel rapid storrage also that i read is not helping for that, also "delete" the battery from device manager so it installs its drivers again when it boots, still didnt help. The laptop is about 8 months new with extreme careful useage, and good battery charging.

Except this, the battery working fine, and this is happening once every 2-3 boots, sometimes on every boot, this is never happend when my battery was 100% charged on the last shutdown. I dont know i feel it is software issue not hardware/battery issue because it happens only sometimes not always. So guys did anyone had this issue before? can you suggest something to try? Thank tou in advance.

MAn i have the exact same issue on my gl704gw, (even when battery is at about 60-70% sometimes). The culprit is to leave it for some hours (6 to 10) unplugged and when it boots or reboots it does the same things as your.

I sended last month on assistance, they changed me the battery (and i have confirmed that the battery is new because this new battery have just no wear, my old one had 8% of wear) and the problem is not solved.

So, i was suspecting this is a windows problem with some patches or updates of some bioses and driver... and the fact that you have the exact same issue is conforting somehow. Let me know if you send on assistance if you resolve the issue

For sake of diagnostic... which asus system services you have installed right now? And the problem when notified for the first time? in my case for example it begins to end of november. You too? Just to understand if maybe is some service or apps of asus

(for example you have my asus? asus hotkeys (atk package)? asus system control interface?) yoou can see some of those services on control panel, some other in device manager on system devices section)

No i didnt sent to asus service because this period i really need this computer, so i would sent it maybe a month later. Also as you (probablly) confirmed, it seems like is not a hardware (battery) issue, seems like a software issue, although this is just my opinion. But you said you sent it and didnt fix the issue. So if we have the same problem is not gonna fix mine either.

Could be happend for me also on 60%, i can tell that. Also i have the KB4532693 windows 10 latest patch (you can see the latest one if you write "systeminfo" command on windows 10 cmd), and i read a lot of complains for this patch, that it is problematic, so lets hope it is a windows update fix, or a bios fix.

This is really bad because it cant be used a s portable laptop, sudenly became a Desktop that i have to be pluged in all the time. It destroys te portabilitiy (ok the 2,5- 3 hours one because the battery usage is not that long, but still)

I have installed ALL apps and drivers from the official asus website, everything that is in the list, i installed the latest ones. And the issue was there, but now i have removed "MYASUS" necause i see those profiles for battery life etc so i tried to remove and the "intel rapid storage technolgy" because i read that this may be the issue for my problem.

None of them worked. The only software that i update constantly is the graphics card drivers from geforce experience, when a new one comes, i install it, all the others are those that asus propose from the official website

Yes it started to happend from end of 2019, not sure about november but i think yes. At first i thought it was my problem that i forgot the laptop on sleep mode (with just the lid closed, not shut it down) and after a while i thought it was normal for the battery to drain to 0, but then it started to happening more often so i saw that it wasnt my fault.

Also i e-mailed to asus and said me to try to "SHIFT + SHUTDOWN" the laptop, not just SHUTDOWN because they said on windows 10 if you dont SHIFT + SHOTDOWN it goes to hibernate by default!!!! That 1st is crazy if its true, why by default the "shutdown" button, DONT shuts down the laptop? does not make sence, and 2nd i tried it also but no luck. (i think this shuts the laptop without waiting for fast boot but im not sure)

if you too have the issue since mid november-december is for sure some thing that asus updated... you can give me screenshot of this thing in you device manager please?

Attachment 84167

and if you have that thing, open proprieties and say to me which version you have... i have the feeling that asus system control interface can be the culprit because i have 2 driver listed here, one of january, and one of november, with a date similar at when start the problem.

Now i don't know if the problem is for sure software or maybe is some fault on motherboard... but for sure is not a battery problem. fortunatly i use this laptop basically like a desktop and if you had to use like on the go charge at 100% so you are sure that the problem will not present (it only appears when your laptop stay OFF with 50-60% charge for 6 to 12 hours unplugged).

I don't know what's happening but this is pure messy thing by asus... they say to me to resend laptop but me like you have a very heavy use of laptop and can't resend and stay another 3 weeks without laptop...

Then I'm in a pretty lucky position because I have a laptop for 1.5 years and no problem with the battery. According to the AIDA64 program, 11% is worn out. What could be a problem with the electronics in the battery. Half a year it should be completely discharged to a level at which the machine no longer turns on at all. Then off fully charge. The battery circuit then calibrates the charge status. Even with today's mobile phones, it's a good idea to do this sometimes.

gieffe22 Ok i will Upload a screenshot of those information on evening when i go back home. Yes this is exactly the issue, 3 weeks (at least), i need this machine for my job and this is the 2nd time i need to sent it, they propose me 5 times to restore to factory settings, no this cant be happening all the time, i cant install all my apps and files etc from start 5 time in a bit more than half a year usage.

And why they sent it back to you if they didnt fix it? they just replace the battery and sent it back to you? if they cant fix it then who can? i am serching on internet and on forums like this one to find a solution, i experiment myself everything i can guess with my experience as a computer/network technician and trying to guess what assus did wrong, sadenly in a day they decided send an update and broke it. And this is the 2nd time i am dealing with an issue what took me so much time searching and waiting, i had a issue with the fans, was 100% when idle, i sent it, the replace me the fans and was fine, i lost 1 month waiting, and another month searching myself.

But this cant be happening all the time, this laptop was so expensice, is not normal to pay so much money and then lossing so much time trying to find a solution or waiting for them to fix it and sent it back after 1 month. Sorry i got frustrated and mad:D haha.

Quote:

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Originally Posted by Marioss

gieffe22 Ok i will Upload a screenshot of those information on evening when i go back home. Yes this is exactly the issue, 3 weeks (at least), i need this machine for my job and this is the 2nd time i need to sent it, they propose me 5 times to restore to factory settings, no this cant be happening all the time, i cant install all my apps and files etc from start 5 time in a bit more than half a year usage.

And why they sent it back to you if they didnt fix it? they just replace the battery and sent it back to you? if they cant fix it then who can? i am serching on internet and on forums like this one to find a solution, i experiment myself everything i can guess with my experience as a computer/network technician and trying to guess what assus did wrong, sadenly in a day they decided send an update and broke it. And this is the 2nd time i am dealing with an issue what took me so much time searching and waiting, i had a issue with the fans, was 100% when idle, i sent it, the replace me the fans and was fine, i lost 1 month waiting, and another month searching myself.

But this cant be happening all the time, this laptop was so expensice, is not normal to pay so much money and then lossing so much time trying to find a solution or waiting for them to fix it and sent it back after 1 month. Sorry i got frustrated and mad:D haha.

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you've right... probably this is my last rog. So many problems for a high class machine! I send first time last year for a motherboard replacement (mobo died one moarning fron right do death in just one second), they replaced 2 motherboard before resend laptop to mee (they said that the new motherboard was faulty and orderder another LOL!). After 6 months the battery problem, almost another month without laptop, it come back with this new battery and problem is still here unsolved (for this i assume that is software or again some thing on motherboard). I don't like at all.
I love this machine when it works, but so many many troubles for a 2000 euro's computer.

Anyway, this is not my first rog, 2 years ago i buyed gl503vm, fortunatly i sended back to store 3 times (3!!!!) because every unit was a screen problem that i find it's like this on every gl503vm in europe (and most of the people think that's just a bad display! LOL). I buyed next the 703vm and this one was just perfect for 1 year... then i selled because i want the rtx gpu's, buyed this 704gw and the odissey just begins.

Is incredible such a great laptop can be so bad just because of quality control in asus factory.

So... i'm here waiting for you to update me with those two asus driver, i think that asus system control interface can be the issue here just for the strange timing of the november update (just when starts my problem)...

Quote:

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Originally Posted by PowerPein

Then I'm in a pretty lucky position because I have a laptop for 1.5 years and no problem with the battery. According to the AIDA64 program, 11% is worn out. What could be a problem with the electronics in the battery. Half a year it should be completely discharged to a level at which the machine no longer turns on at all. Then off fully charge. The battery circuit then calibrates the charge status. Even with today's mobile phones, it's a good idea to do this sometimes.

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as i said... i just sendend last month laptop on assistance, they changed me the battery with a new one and restored the os. It does nothing, still the same problem.

So, is just some software/service from asus i think (seem's that on linux live distro it does not reproduce the problem), or in the worst case a motherboard fault in the battery readings.

I have the same exact problem since one year.. i send my laptop to asus, they changed the battery and i still have the same frustrating issue. Did multiples factory reset, tried everything.. i just hate this laptop now.

Attachment 84194

Here are the versions that you asked me for. sorry for the delay

Is Asus seeing this forum? so many more people have this issues and they dont care, so bad asus service, im not going to asus again either, not just rog, asus in general, Dell has an excelent service

Quote:

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Originally Posted by Marioss

Attachment 84194

Here are the versions that you asked me for. sorry for the delay

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same as me, and look at the date of asus system control interface, november! is near when my problems starts! They released a newer version on january, but is still the same...

You have rollback function if you try to update driver manually from that menu? i have only that driver because asus formatted the laptop when i sended... look if there's a older version installed.

If you have an older driver version try to restore the old version and test of pc work again normally... let me know because on asus driver page they removed the older versions to try! shame from asus!

I'm having this issue since may/june 2019

Quote:

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Originally Posted by thafunker

I'm having this issue since may/june 2019

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try restoring asus system control interface to a version older than when you start the problem.

I restores a 2018 version that i have in my esupport folder. I'm testing it but on my system the only way to triggher the bug is to let laptop shutdown for 10 to 12 hours, and not ever. So i will let you updated on next days

Ok thank you, let us know if you or anyone found something

Guys if you can install from device manager asus system control interface 1.0.21 (is from 2018), you can find it in your esupport folder (in a subfolder). Esupport folder is in you c drive.

I tested 2 days with it (keep watching because sometimes windows auto update it to latest version, in this case revert manually to 1.0.21) and seems not doing the problem. But on my system i can't trigger easily as on january days... so i need someone else that extend testing with this version.

If you can, test please.

I have 1.0.18.0 version, i will private message you my email so you can send it to me so i will try.

these are lithium ion batteries...

if they havent been cycled properly before regular use, and arent cycled appropriately THROUGHOUT their REGULAR use by allowing for a full discharge and full charge usually about once a week or so, then not only are you affecting the batteries performance, but the life of the battery, the charge state and retention, teh charge time, the capacity itself, the discharge, and above all, create whats called a 'memory effect' (which ALL rechargable batteries) have regardless of make and model. Dont beleive th hype, ALL rechargables, be they Li-ion or NiMh have charge and retention issues if mismanaged...

SO the point is to not only PREPARE your battery, but also maintain it accordingly... usually regular charges and discharges...
This goes for camera batteries, phone batteries, gimbal and monitor batteries... anything that recharges...
YOull hear the term "no memory effect' on some batteries (paricularly generic camera batteries..) but this is actually in reference to their chips that these batteries use , not the actual chemical composition of the battery... your chip can read correctly and have no effect, but if your chems are all screwy...
You gta reset that...
Some chargers have a 'discharge or 'refresh' function.. theyre there for a reason.. adly we dont have that in laptops, which is a surprise, so we gta do it manually...

a a side note, think its funny how 'youtube reviewers" do all these battery tests on their old gear versus a brand new machine they jut got, but dont even do this very basic process.. 'but my old machine is better with battery life' ...errr.. no ...
SO dont believe everything you see on Youtube... lolll

1st, if you read the post, asus replace the battery on gieffe22's laptop and he have still the same issue, how can be possible all these you said, in a brand new battery? i can accept that the battery need attention and care and all these kind of things, but why happening in a brand new battery?

2nd, when you say full charge i can get it, but when you say full discharge, you mean run the laptop until it shuts by itself by no battery? isnt this harmfull for windows or the device in general? violent shut down?

3rd, can you provide a procedure or a video or an article step by step how we can do that?

thanks.

Quote:

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Originally Posted by PadreousMaximus

these are lithium ion batteries...

if they havent been cycled properly before regular use, and arent cycled appropriately THROUGHOUT their REGULAR use by allowing for a full discharge and full charge usually about once a week or so, then not only are you affecting the batteries performance, but the life of the battery, the charge state and retention, teh charge time, the capacity itself, the discharge, and above all, create whats called a 'memory effect' (which ALL rechargable batteries) have regardless of make and model. Dont beleive th hype, ALL rechargables, be they Li-ion or NiMh have charge and retention issues if mismanaged...

SO the point is to not only PREPARE your battery, but also maintain it accordingly... usually regular charges and discharges...
This goes for camera batteries, phone batteries, gimbal and monitor batteries... anything that recharges...
YOull hear the term "no memory effect' on some batteries (paricularly generic camera batteries..) but this is actually in reference to their chips that these batteries use , not the actual chemical composition of the battery... your chip can read correctly and have no effect, but if your chems are all screwy...
You gta reset that...
Some chargers have a 'discharge or 'refresh' function.. theyre there for a reason.. adly we dont have that in laptops, which is a surprise, so we gta do it manually...

a a side note, think its funny how 'youtube reviewers" do all these battery tests on their old gear versus a brand new machine they jut got, but dont even do this very basic process.. 'but my old machine is better with battery life' ...errr.. no ...
SO dont believe everything you see on Youtube... lolll

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man i'm a tech entushiasth, i had several laptop in my life until now and NEVER had a battery problem. My latest hp had 5 years and battery was at 70% of original performance without such problems like this on a new machine. I had another asus 3 years ago and never had any problems. I had a gl703vm last year (i selled to buy my actual 704gw) and never had any singol problem with battery. Mu smartphone /a galaxy s7 edge) have 4 years, and i have 80% battery health, without any problem. I know how to use and mantein in good health a battery.

And here the battery works perfectly except in those login after boot situation, what's your problem to understand that asus replaced my battery without solve ANYTHING? You think that an old battery and now a new one (that made problem after i put laptop out of shipment box) have both problems? Come on man...

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Originally Posted by gieffe22

man i'm a tech entushiasth, i had several laptop in my life until now and NEVER had a battery problem. My latest hp had 5 years and battery was at 70% of original performance without such problems like this on a new machine. I had another asus 3 years ago and never had any problems. I had a gl703vm last year (i selled to buy my actual 704gw) and never had any singol problem with battery. Mu smartphone /a galaxy s7 edge) have 4 years, and i have 80% battery health, without any problem. I know how to use and mantein in good health a battery.

And here the battery works perfectly except in those login after boot situation, what's your problem to understand that asus replaced my battery without solve ANYTHING? You think that an old battery and now a new one (that made problem after i put laptop out of shipment box) have both problems? Come on man...

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Yes i agree , im in the same situation, Laptop goes from 100% charged until i got the warning message (i think on 10%?) then charge it again until 100%, remove the charger, not let it charge unlimited from 99% to 100%, remove the charger and let it go to end. I think this is a nice treatment.

Quote:

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Originally Posted by Marioss

Yes i agree , im in the same situation, Laptop goes from 100% charged until i got the warning message (i think on 10%?) then charge it again until 100%, remove the charger, not let it charge unlimited from 99% to 100%, remove the charger and let it go to end. I think this is a nice treatment.

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i don't know if i have to start to have hope in here... 4 days since testing started with 1.0.21, and still no drop to 0% every morning when i boot and reboot the laptop after all night long unplugged from charger.

News from your side man? how proceed your test?

No news from me Yet, i didnt have the chance to test it, i did install it though but the last few days it happnes the night i shut it to have more than 80% battery so next evening starts normaly like a charm, but as you know better than any of us the tricky part is when the battery is low, so give me more time i will inform you as fast as possible.


Nevertheless Im really happy with your result and i started to have hope for this procedure.

Attachment 84214


Shutdown after login in windows on battery power, at 59%. 0% after, and showing 66.% battery wear.

I left the charger plugged all night , and this morning it's showing only 9.5% battery wear.

Already had my battery replaced under RMA, still got the problem

Attachment 84215


34 991 mWh drained in 28 seconds

Quote:

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Originally Posted by thafunker

Attachment 84214


Shutdown after login in windows on battery power, at 59%. 0% after, and showing 66.% battery wear.

I left the charger plugged all night , and this morning it's showing only 9.5% battery wear.

Already had my battery replaced under RMA, still got the problem

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yes, this is the same problem of my unit and of marioss i think.

Use the tips that i shared and test you too if works. I repeat, uninstall asus system control interface from device manager (uninstall removing software option, and when you do, turn off internet connection!). And install the asus system control interface that you have in one subfolder of your esupport folder on C drive. Let us know the result. Keep watching at device manager, because sometimes, even if you downgrade to older driver version it keep reupdating to latest on servers.

You can even try to format your laptop if you have a base knowledge of computer, installing ubuntu instead of windows, just to try if problem is present on ubuntu or some other distro. I tested sometimes on a live usbdrive and seems not to drain. But i can't be sure and i can't wipe my windows partition because of work.

Tomorrow drain has apperead again... so nothing, at this point is almost sure that's hardware problem (not the battery, i think something in motherboard)

Very bad news then... this will be my last Asus laptop

Anybody has any news?

I have the same problem. I'm very happy with my laptop but this issue and the left fan noise (like hitting something) are very annoying. Thankfully, I haven't had any cooling problem, CPU clocks issues or any of the other common issues.

If I'm not mistaken, the problem happens when you open the lid with the laptop unplugged. If you open it plugged in, battery remains fine, like maybe losing a few percentage after a couple of hours...normal.

So, to replicate this you have to:
1- With the laptop turned on, close the lid to put the laptop to sleep.
2- Unplugged the laptop
3- Open it after 1 hour or so
4- In the Windows loggin you will see battery is okay on the bottom right corner
5- Going into Windows and battery will appear empty and laptop will shut down
6- If you plug it in and turn it on straight away, it will shut down automatically, you have to wait until the laptop has 5% of battery or so

If however, you plugged in the laptop before opening the lid, it will be fine.

I'm not 100% certain of this, but that's what I think is happening.

The only thing left to do is that someone have time to try with another ssd or hdd installing ubuntu without using windows 10, Just to see if the problem is hardware or maybe software because is so strange that happen only after login in Windows on battery power (in mu case ièwith battery lower than 50% with a simply reboot on dc).

Maybe later in months i Will try with another ssd with only ubuntu installed...

I send it to asus support, they replaced the battery for me and it fixed

Quote:

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Originally Posted by Marioss

I send it to asus support, they replaced the battery for me and it fixed

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Hi guys, i have the same problem. Marioss how old is your laptop? Mine is 1 year and 1 month old. Is the battery still under warranty?

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Originally Posted by enriquecs2005

Hi guys, i have the same problem. Marioss how old is your laptop? Mine is 1 year and 1 month old. Is the battery still under warranty?

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I have it 11 months, my warranty is about to expire soon bcs was 1 year, i guess yours was the same. So if you have it a year and a month i guess yours is expired already.

However it was false alarm!!!!! my laptop didnt fixed with just the battery replaced, i sent it back AGAIN to asus rupport to re-fix it!!!! it did it again when battery was 20%. Anthough i inform them before that just a battery replace maybe wouldnt make the job done so PLEASE review it and check it before you sent it back, they just replace the battery, when i got it back i said ok they should know better than me, who am i to judge,and probably they fixed it with just a battery replace. But no it happend again, and as gieffe22 sais maybe its a motherboard issue? not sure, asus experts going to find out!!! i guess!

Quote:

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Originally Posted by Marioss

I have it 11 months, my warranty is about to expire soon bcs was 1 year, i guess yours was the same. So if you have it a year and a month i guess yours is expired already.

However it was false alarm!!!!! my laptop didnt fixed with just the battery replaced, i sent it back AGAIN to asus rupport to re-fix it!!!! it did it again when battery was 20%. Anthough i inform them before that just a battery replace maybe wouldnt make the job done so PLEASE review it and check it before you sent it back, they just replace the battery, when i got it back i said ok they should know better than me, who am i to judge,and probably they fixed it with just a battery replace. But no it happend again, and as gieffe22 sais maybe its a motherboard issue? not sure, asus experts going to find out!!! i guess!

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Thx for The answhere. My warranty for The laptop îs 2years and 1year baterry. If The problem was not solved with baterry replace nt... Îs not ok. Plecase sent ne a feedback when you receive tor laptop from service. Good Day!

Quote:

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Originally Posted by Marioss

I have it 11 months, my warranty is about to expire soon bcs was 1 year, i guess yours was the same. So if you have it a year and a month i guess yours is expired already.

However it was false alarm!!!!! my laptop didnt fixed with just the battery replaced, i sent it back AGAIN to asus rupport to re-fix it!!!! it did it again when battery was 20%. Anthough i inform them before that just a battery replace maybe wouldnt make the job done so PLEASE review it and check it before you sent it back, they just replace the battery, when i got it back i said ok they should know better than me, who am i to judge,and probably they fixed it with just a battery replace. But no it happend again, and as gieffe22 sais maybe its a motherboard issue? not sure, asus experts going to find out!!! i guess!

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Let me know mu friend...

Quote:

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Originally Posted by Marioss

I have it 11 months, my warranty is about to expire soon bcs was 1 year, i guess yours was the same. So if you have it a year and a month i guess yours is expired already.

However it was false alarm!!!!! my laptop didnt fixed with just the battery replaced, i sent it back AGAIN to asus rupport to re-fix it!!!! it did it again when battery was 20%. Anthough i inform them before that just a battery replace maybe wouldnt make the job done so PLEASE review it and check it before you sent it back, they just replace the battery, when i got it back i said ok they should know better than me, who am i to judge,and probably they fixed it with just a battery replace. But no it happend again, and as gieffe22 sais maybe its a motherboard issue? not sure, asus experts going to find out!!! i guess!

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Hi, your laptop is stil in service? has no one solved this problem?

Quote:

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Originally Posted by Marioss

I have it 11 months, my warranty is about to expire soon bcs was 1 year, i guess yours was the same. So if you have it a year and a month i guess yours is expired already.

However it was false alarm!!!!! my laptop didnt fixed with just the battery replaced, i sent it back AGAIN to asus rupport to re-fix it!!!! it did it again when battery was 20%. Anthough i inform them before that just a battery replace maybe wouldnt make the job done so PLEASE review it and check it before you sent it back, they just replace the battery, when i got it back i said ok they should know better than me, who am i to judge,and probably they fixed it with just a battery replace. But no it happend again, and as gieffe22 sais maybe its a motherboard issue? not sure, asus experts going to find out!!! i guess!

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Hello everyone,

I am writing to you from Italy because I have the exact same problem.
I have this notebook since November 2018 and after using it for 1 year almost always with power for work, I realized that the battery was dead, wear level 70%. I also had the annoying drain and drop problem at 0%.

I thought it was the fault of the use, although with myasus I had set to never load more than 60%.

In March 2020 I sent the PC to service and they changed my battery but I had to pay because the warranty on the battery is only 1 year.

He has been back for a month and the problem of drop to 0 is still there, but I noticed a very strange thing.
If the PC has a charge of more than 40/50% when I turn it off, the PC has no problems with restarting, except for 1 or 2% loss after 1 day from shutdown.

I did a test, 2 days ago, I turned on the PC and not remembering what was the percentage with which I had turned it off the night before, the first restart I immediately entered the bios where it indicated 31% of remaining battery. Restarting and nothing on the windows screen the pc turns off and the low battery led flashes.

I connect it to the power and always turn it back on first by entering the bios, where it says 0% ... Then I restart it and as in the bios also windows says 0%.

Is it possible that this problem only happens when the pc is below 30%?

Thanks so much