Asus FX505DV keeps dropping internet connection

Full model name under the notebook (usually next to the serial number):
ASUS FX505DV_FX505DV

Bios version:
FX505_DV.305

CPU:
Ryzen 7 3750H

Memory amount in GB:
16

GPU:
nVidia RTX 2060

SSD/HDDs/Optical drives:
512Gb SSD NVMe

AC Adapter:
Original

Operating system:
Windows 10 Pro 64bit 10.0 build 18363, Clean Install (laptop didn´t have any SO installed)

Microsoft Activated yes/no?
Yes.

Drivers Installed (include version and especially any non-ASUS approved notebook drivers):
Every driver is downloaded from the Asus webpage and up to date, Wlan driver ver. 2024.0.10.102

Any third Party temp/voltage software installed:
No

System Overclocked (provide details)?
No

Any hardware upgraded?
No

Issue (In addition to the problem description please let us know if the problems started recently and if you remember changing anything around the same time, etc.)
The internet keeps dropping, Wi-Fi stays connected but the no internet icon appears and stops working. This happened since day 1, more or less, seems to happen more often when in turbo mode (while playing games) and when connecting bluetooth devices. Problems fixes by restarting the network adapter, but that is not a solution as I can´t play (on a gaming laptop) absolutely anything online due to constantly being kicked. I already tried a big variety of drivers, old and new, from the first available to the last, also tried unticking the turn off to save power option. Here is the wlan report result.

https://i.ibb.co/3WpjvbG/dsaww.png (forum saying invalid file :rolleyes: )

Quote:

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Interface:Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC

Interface GUID: 5948852b-58d8-42a3-8385-f4f9ccb3514d

Connection Mode:Automatic connection with a profile

Profile:Telfy_19696_5G

SSID:Telfy_19696_5G

BSS Type:Infrastructure

Session Duration: 0 hours 9 minutes 31 seconds

Disconnect Reason:The network is disconnected by the driver.

EventId Time Message
8000 2020-02-15T17:42:39
[+]WLAN AutoConfig service started a connection to a wireless network.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Connection Mode: Automatic connection with a profile
Profile Name: Telfy_19696_5G
SSID: Telfy_19696_5G
BSS Type: Infrastructure
11000 2020-02-15T17:42:39
[+]Wireless network association started.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Local MAC Address: 80:91:33:C9:4C:A7
Network SSID: Telfy_19696_5G
BSS Type: Infrastructure
Authentication: WPA2-Personal
Encryption: AES-CCMP
802.1X Enabled: No
11001 2020-02-15T17:42:39
[+]Wireless network association succeeded.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Local MAC Address: 80:91:33:C9:4C:A7
Network SSID: Telfy_19696_5G
BSS Type: Infrastructure
Management Frame Protection Enabled: 0x300000000
11010 2020-02-15T17:42:39
[+]Wireless security started.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Local MAC Address: 80:91:33:C9:4C:A7
Network SSID: Telfy_19696_5G
BSS Type: Infrastructure
Authentication: WPA2-Personal
Encryption: AES-CCMP
FIPS Mode: Disabled
802.1x Enabled: No
11005 2020-02-15T17:42:39
[+]Wireless security succeeded.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Local MAC Address: 80:91:33:C9:4C:A7
Network SSID: Telfy_19696_5G
BSS Type: Infrastructure
8001 2020-02-15T17:42:39
[+]WLAN AutoConfig service has successfully connected to a wireless network.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Connection Mode: Automatic connection with a profile
Profile Name: Telfy_19696_5G
SSID: Telfy_19696_5G
BSS Type: Infrastructure
PHY Type: 802.11ac
Authentication: WPA2-Personal
Encryption: AES-CCMP
802.1x Enabled: No
Hidden: false
4042 2020-02-15T17:42:44
[‒]Capability change on {5948852b-58d8-42a3-8385-f4f9ccb3514d} (0x47008000000000 Family: V4 Capability: Internet ChangeReason: ActiveHttpProbeSucceeded)
4042 2020-02-15T17:50:38
[‒]Capability change on {5948852b-58d8-42a3-8385-f4f9ccb3514d} (0x47008000000000 Family: V4 Capability: None ChangeReason: SuspectArpProbeFailed)
11004 2020-02-15T17:52:10
[+]Wireless security stopped.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Local MAC Address: 80:91:33:C9:4C:A7
Network SSID: Telfy_19696_5G
BSS Type: Infrastructure
Security Hint: The operation was successful.
8003 2020-02-15T17:52:10
[+]WLAN AutoConfig service has successfully disconnected from a wireless network.

Network Adapter: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Interface GUID: {5948852b-58d8-42a3-8385-f4f9ccb3514d}
Connection Mode: Automatic connection with a profile
Profile Name: Telfy_19696_5G
SSID: Telfy_19696_5G
BSS Type: Infrastructure
Reason: The network is disconnected by the driver.

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Install latest realtek lan driver

Quote:

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Originally Posted by raju2529

Install latest realtek lan driver

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Please read the post, I already tried the latest realtek drivers I could find online dated on 13-JAN-2020.

You may want to try the hardwired ethernet connection temporarily to see if the issue persists. That would tell you if something is killing your connection or if it truly is the wireless hardware.

Problem only happens through WIFI connection, I tried on many connections at friend´s and even at the airport, everywhere happens, while on my smartphone the connection is as stable as a rock. I just did a clean windows reinstall and if the problems persists I´ll send it to the RMA as I don´t know what else I can do.

Quote:

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Originally Posted by FlMihai

Problem only happens through WIFI connection, I tried on many connections at friend´s and even at the airport, everywhere happens, while on my smartphone the connection is as stable as a rock. I just did a clean windows reinstall and if the problems persists I´ll send it to the RMA as I don´t know what else I can do.

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exactly the same issue... technical support (RMA) "can't reproduce the issue". Very disappointed with the Asus service.
Ordered new wifi module - will see is it helps or not (not delivered yet).

Unfortunately haven´t fixed it, neither worked changing the network adapter, tried with a Intel 9260NGW (gave up after 1 month of trying to get a RMA and Asus telling me to reinstall Windows, after telling them I already did that and even tried using Ubuntu). For those whom are getting the internet drops while gaming all I can recommend is, if you play with a controller, plug out your mouse. In my case, that made the problem less frequent, as an example while playing RDR2 with my mouse plugged in, I get drops every 15-30mins, If I plug out the mouse I can play for hours without problems. Thought it could be a BIOS problem, but I just updated to the new .306 the problem still happening.

Allright, so as someone said here, with another Asus laptop, this time a ROG series, https://www.reddit.com/r/ASUSROG/com...fi_connection/ by disablind the NVidia GPU using the device manager my wi-fi problems seems to vanish, until I enable it again so I can play with decent framerates but with internet drops every 5 minutes. Not a solution, but for those who don´t want to play and just download or IDK may work until we find a definitive solution, if so. This looks like a PSU problem, probably ASUS using cheap, noname, components or a bad BIOS configuration for the power management, no idea.

Hi,
It seems like for me Intel Wireless AC 9260 Dual Band M.2 Card non vPro helps to solve the issue.
With this adapter, it works fine without connection dropping. My wife tests her laptop a few weeks - no disconnections.

So, maybe it can somehow help you. It was cheap - ~18-19 euro (incl delivery).

Quote:

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Originally Posted by virralex

Hi,
It seems like for me Intel Wireless AC 9260 Dual Band M.2 Card non vPro helps to solve the issue.
With this adapter, it works fine without connection dropping. My wife tests her laptop a few weeks - no disconnections.

So, maybe it can somehow help you. It was cheap - ~18-19 euro (incl delivery).

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same problem with asus fx505dv-al128 did u buy wireless adapter yourself? what about service? is this breaking the guarantee?

Hello ilker58,
Wireless adapter should be an external device that you can plug to the USB port, which does not break the warranty.

Dear all,
Thank you for your feedback.
I will report this to related department.
Thank you.

My laptop became completly unusable when downloading seomething, apart from the fact that the connection keeps droping every 15 20 min if let alone, If I try to play something or just watch something on youtube the internet drops every 1-2 mins. :mad:

Managed to fix it by changing again the wireless adaptor to the Intel 9260NGW (the one inside the laptop, I completly gave up on the Asus warranty as is nonexistent for me even that I have the Asus Premium Care bought...) and changing the channel width to 20Mhz Only. To do this you have to open device manager -> Network adapters ->right click on Intel(R) Wireless-AC 9260 160MHz -> Properties -> Advanced and change Channel width (Either 2.4Ghz, 5Ghz or both) to 20Mhz only, click okay and restart... this seems to have fixed the issue in my case as now I´ve been downloading and watching streams at the same time and there were no errors.


https://i.imgur.com/wQUZHYB.png

This is not possible on the original 8822CE as there are very limited options in the device manager -> Adaptor advanced properties.

Alright, so after all this time I found a fix that works for me, after trying everything I found on the internet, after changing the Wi-Fi module, trying other operative systems and lots of other ¨solutions¨, the thing that did it for me was setting the ARMORY CRATE application to WINDOWS. I don´t understand how is this possible, but works, I also had lots of stuttering every then and now in certain games (GTA V, State of Decay...) that are also gone, which doesn´t make any sense since in Windows mode the fans never gets to full speed, but still games don´t throttle, while in turbo mode they do every few minutes, in Windows mode doesn´t. No more throttle and no more ¨No internet¨.

The throttle problem occurs on various other laptops with this processor, the CPU gets throttled every 2-3 minutes to 400Mhz for a few seconds and FPS drops to 1-2, only in certain games to me at least, but if you have an Asus laptop with the Armory Crate app you might want to try this, if it doesn´t work simply putting the profile to Windows Mode you may have to set in Windows´s own energy settings to set the Minimum CPU state to something like 50%.

Hope this helps other people too!