< and > key got no rgb light GX701LXS [RESOLVED]

Was the update installed? Does the UI still show the US keyboard layout?

Quote:

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Originally Posted by MasterC@ROG

Was the update installed? Does the UI still show the US keyboard layout?

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The update was installed but still US layout and no rgb lights

Quote:

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Originally Posted by magnus471

The update was installed but still US layout and no rgb lights

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Item Version
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Armoury Crate UWP App 3.1.6.0
ROG Live Service 1.1.6.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate service 3.1.5
ASUS Aac_NBDT HAL 2.4.2.0
ASUS Keyboard HAL 1.01.17
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.8
AacAudioHal 1.3.7.0
AacDispaly 1.1.26

Please find and open the file here:
C:\ProgramData\ASUS\ROG Live Service\versioninfo.ini

Then take a screenshot of the section [NBDTHAL] shown below:
Attachment 86472

Quote:

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Originally Posted by magnus471

The same problem is here...

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Quote:

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Originally Posted by MasterC@ROG

Please find and open the file here:
C:\ProgramData\ASUS\ROG Live Service\versioninfo.ini

Then take a screenshot of the section [NBDTHAL] shown below:
Attachment 86472

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Attachment 86476

It would seem that somehow the laptop had the wrong settings during shipment. Sorry to say, you will need to return the laptop to a service center to reset the keyboard firmware language. Apologies for the inconvenience.

Firmware updated remotely. Issue resolved.