Asus Rog Strix Scar II GL504GM - Battery to zero 0%

I sent my laptop again to the service center, and I will keep sending it till they fix the issue. There is a law in the country that I live in, if the repair occurs 3 times and has not fixed the issue then I am entitled to a replacement. I will not let this slide for sure as I paid a hefty amount of $2500

Hello everyone we all know about this problem but last night I discovered something else that for example is doing the PCs for us to do our thing, we arrived like example 30% we need to restart it reebot and puff 0% we try to connect it does not turn on what I noticed and that if you put the charger charging with it off it doesn't charge you can charge 1 2 3 4 5 hours it says 0% whenever I call, now if I connect it to charge it starts charging right away it takes about 1.40 hours to fully charge ... Does anyone have this scenario?

Does anyone know a fix for this issue?. Today, I turned on my GL504GW laptop, it had 80% of battery (same as the night before), I logged in, 30 seconds later while I was opening Chrome the screen went black for a few seconds, then it came back and the battery was at 0% and then the laptop shutdown. I was unable to turn it on unless I plugged the charger and waited for a few minutes. What the hell is happening?

There is no fix yet sadly. People had replaced their motherboards and they still have the issue

Hi everyone,
As many of you, I couldn't use my laptop if the battery charge was below 60% when turning it on because iit would inmediatly fall to 0%. As of today, I realised that MyAsus app got an update (now I have the 2.3.7.0 version) and just for curiosity, I tried to turn my laptop on with a 60% of battery and it worked. Tried a second time just after the first time just because I thought it was luck, but it worked again, there was no battery drain. I left my laptop with a 56% of battery turned off and went to sleep; after 8 hours, I tried to turned it on and it worked again, so i think the battery drain is solved. I don't really know if it was because of the MyASUS update or something else, but I will be testing my laptop in the upcoming days to let you know if it keeps working without drain :) if you guys could tell me any action or whatever to trigger the battery drain, i could test it on my laptop to see if my laptop keeps working, also I can show you any configuration you need so you can fix your own laptops. Sorry if some parts are unreadable but i still get confused with some expressions while writing in english haha.

Quote:

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Originally Posted by bruskheal

Hi everyone,
As many of you, I couldn't use my laptop if the battery charge was below 60% when turning it on because iit would inmediatly fall to 0%. As of today, I realised that MyAsus app got an update (now I have the 2.3.7.0 version) and just for curiosity, I tried to turn my laptop on with a 60% of battery and it worked. Tried a second time just after the first time just because I thought it was luck, but it worked again, there was no battery drain. I left my laptop with a 56% of battery turned off and went to sleep; after 8 hours, I tried to turned it on and it worked again, so i think the battery drain is solved. I don't really know if it was because of the MyASUS update or something else, but I will be testing my laptop in the upcoming days to let you know if it keeps working without drain :) if you guys could tell me any action or whatever to trigger the battery drain, i could test it on my laptop to see if my laptop keeps working, also I can show you any configuration you need so you can fix your own laptops. Sorry if some parts are unreadable but i still get confused with some expressions while writing in english haha.

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Thank you, I would really appreciate your feedback. Please let us know if the battery drain comes back. I hope not!

Quote:

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Originally Posted by bruskheal

Hi everyone,
As many of you, I couldn't use my laptop if the battery charge was below 60% when turning it on because iit would inmediatly fall to 0%. As of today, I realised that MyAsus app got an update (now I have the 2.3.7.0 version) and just for curiosity, I tried to turn my laptop on with a 60% of battery and it worked. Tried a second time just after the first time just because I thought it was luck, but it worked again, there was no battery drain. I left my laptop with a 56% of battery turned off and went to sleep; after 8 hours, I tried to turned it on and it worked again, so i think the battery drain is solved. I don't really know if it was because of the MyASUS update or something else, but I will be testing my laptop in the upcoming days to let you know if it keeps working without drain :) if you guys could tell me any action or whatever to trigger the battery drain, i could test it on my laptop to see if my laptop keeps working, also I can show you any configuration you need so you can fix your own laptops. Sorry if some parts are unreadable but i still get confused with some expressions while writing in english haha.

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It's been a full week since the 2nd replacement and the battery is working perfectly how it should be. So there might be chance that v2.3.7.0 might have fixed it.
It's only been 1 week tho, so I might see till the 28th how things are.

Quote:

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Originally Posted by bruskheal

Hi everyone,
As many of you, I couldn't use my laptop if the battery charge was below 60% when turning it on because iit would inmediatly fall to 0%. As of today, I realised that MyAsus app got an update (now I have the 2.3.7.0 version) and just for curiosity, I tried to turn my laptop on with a 60% of battery and it worked. Tried a second time just after the first time just because I thought it was luck, but it worked again, there was no battery drain. I left my laptop with a 56% of battery turned off and went to sleep; after 8 hours, I tried to turned it on and it worked again, so i think the battery drain is solved. I don't really know if it was because of the MyASUS update or something else, but I will be testing my laptop in the upcoming days to let you know if it keeps working without drain :) if you guys could tell me any action or whatever to trigger the battery drain, i could test it on my laptop to see if my laptop keeps working, also I can show you any configuration you need so you can fix your own laptops. Sorry if some parts are unreadable but i still get confused with some expressions while writing in english haha.

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This issue is fixed on version 2.3.5.0 which retain the battery health settings. I hope the 2.3.7.0 has some optimzations

Does any experience a scenario when you turned on your Laptop, you will a hear a tick sound (E.g Clock seconds moving), keyboard flash the lights and will power off itself and repeat itself?

https://1drv.ms/v/s!AtMswBrKeLWkh78L..._6rLA?e=sM2Cah

Temporary fix to turned on the laptop was

[1st day]
1. Opened the laptop, unplug and replug the fan and battery connector

[2nd day]
2. Opened the laptop, unplug the fan and battery connector, press and hold the power button for 1minute and replug the connector

P.S 1: Laptop was on hibernate mode
P.S 2: My Asus v2.3.5.0

Today the battery drain happened again...This time the laptop was fully charge (100%). I turn it on...the battery shows 100% , a few seconds later it goes to 0% and the laptop shuts down. I don't know what to do. I didn't have MyAsus installed though. Does the new MyAsus update (v2.3.7.0) fixes the battery drain issue?