Asus Rog Strix Scar II GL504GM - Battery to zero 0%

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03-16-2021, 05:44 AM
enriquecs2005

Baterry problem!

Quote:

Originally Posted by dashiel.za

Hi guys, after 5 attempts of addressing the issue, the service center deemed the entire thing faulty and gave me a credit note
So all efforts are worthless and I recommend that you just try to get your machine replaced by another laptop.

This issue really sucks and there should be more care about it, which unfortunately, Asus isn't bothering with.

Same here! The service center send me the negation.
03-28-2021, 02:56 PM
alma23

Found the cause of the battery bug

Hi! As the title says, I found the cause, and the real solution, to the battery problem affecting our laptop. The culprit is of the NVIDIA driver, you should use the latest one from ASUS and not the latest one from NVIDIA or the one provided by Windows Update.

In order to fix the problem uninstall your NVIDIA driver and install the one provided by ASUS on the support site (version 425.46). Windows Update will automatically update the driver to a newer version, to avoid this download wushowhide.diagcab (Google it) and hide the NVIDIA driver download then reboot. If Windows updates the driver go into device manager and rollback it, if you used wushowhide.diagcab it should stop trying to update it and the battery problem will be solved.

Now, the real problem is that the working driver is almost a year old, so please ASUS, update the NVIDIA driver for our notebook at least one last time, don't make us choose between working battery and new drivers with support for new games!
05-19-2021, 08:51 PM
PTSONIC

I'm tired of this issue and I'm considering buying a brand new battery for my laptop. Perhaps the ones we have are somehow defective? Has anyone tried to replace their battery and did this issue dissapeared?
05-21-2021, 08:57 AM
mbushnaq00

Quote:

Originally Posted by PTSONIC

I'm tired of this issue and I'm considering buying a brand new battery for my laptop. Perhaps the ones we have are somehow defective? Has anyone tried to replace their battery and did this issue dissapeared?

The majority of the batteries available online are either fake or on the shelf for more than a year. I have tried buying 2 batteries from different sellers and they were worse than the one that came with the laptop.

Before the warranty ended, I sent the laptop for repair due to various issues. Asus has replaced a lot of parts including the motherboard, battery, heatsink, fans, and WiFi antenna. After the repair, I no longer experience the battery depletion issue anymore and it's been more than 4 months.
07-13-2021, 01:21 PM
JoyHerobrineking

1 Attachment(s)

Quote:

Originally Posted by alma23

Hi! As the title says, I found the cause, and the real solution, to the battery problem affecting our laptop. The culprit is of the NVIDIA driver, you should use the latest one from ASUS and not the latest one from NVIDIA or the one provided by Windows Update.

In order to fix the problem uninstall your NVIDIA driver and install the one provided by ASUS on the support site (version 425.46). Windows Update will automatically update the driver to a newer version, to avoid this download wushowhide.diagcab (Google it) and hide the NVIDIA driver download then reboot. If Windows updates the driver go into device manager and rollback it, if you used wushowhide.diagcab it should stop trying to update it and the battery problem will be solved.

Now, the real problem is that the working driver is almost a year old, so please ASUS, update the NVIDIA driver for our notebook at least one last time, don't make us choose between working battery and new drivers with support for new games!

I have gl504gw and i have to downgrade to a driver which is over 2 years old for your solution to work

Instead, will this solution work. That in the global settings, i set the preferred gpu processor to auto select?

Attachment 89325
09-01-2021, 02:49 PM
Mareckb

Few months ago I sent my laptop to service center according to Blake's advice. After that visit laptop was working fine, battery issue was gone.
According to service report, technicians didn't replace any hardware parts (so, did they modify bios somehow?). My bios version was 308.
Unfortunately a few days ago Windows 10 suggested me to update bios to 310 version and after that issue reappeared again.
Every battery discharge to 70% or less cause boot issue next day morning and additionally I cannot longer undervolt my cpu :-(.
Downgrade to version 308 (from official Asus website) resolve problem with undervolt but battery issue still persist.

But, guess what.... 2 days ago I installed Ubuntu 20.10 and in this system the issue not persist. I switch off laptop at 70% or less capacity and next morning laptop starts normally. Hmm... Is that means problem comes from windows, firmware, driver.... Asus.... really???
09-01-2021, 02:57 PM
silvergem

Quote:

Originally Posted by Mareckb

Few months ago I sent my laptop to service center according to Blake's advice. After that visit laptop was working fine, battery issue was gone.
According to service report, technicians didn't replace any hardware parts (so, did they modify bios somehow?). My bios version was 308.
Unfortunately a few days ago Windows 10 suggested me to update bios to 310 version and after that issue reappeared again.
Every battery discharge to 70% or less cause boot issue next day morning and additionally I cannot longer undervolt my cpu :-(.
Downgrade to version 308 (from official Asus website) resolve problem with undervolt but battery issue still persist.

But, guess what.... 2 days ago I installed Ubuntu 20.10 and in this system the issue not persist. I switch off laptop at 70% or less capacity and next morning laptop starts normally. Hmm... Is that means problem comes from windows, firmware, driver.... Asus.... really???

The latest bios was 313, The issue is related to firmware for sure which give unreliable info and unexpected shutdown on our machine
09-01-2021, 05:43 PM
Mareckb

Sorry, I forgot to mention that my model is GL704GM and for this machine the latest bios is 310.
09-07-2021, 08:52 AM
BigRedDog

Always thought it was my problem not using the laptop carefully until I saw this thread. September 2021 any solution?
10-16-2021, 09:35 AM
poqdavid

1 Attachment(s)

I also have a GL504GW which this problem happens and it's really confusing
my pc is plugged in all the time and suddenly I remove the power to turn it on with battery it just suddenly says 0%
and pc kept rebooting itself doesn't seem to have the problem when I unplug it while its on

Attachment 90247
that's my battery report HWiNFO64 said 90% wear level and then after the battery is charged it says 20% and myasus app says the battery is in good health
should I trust it?
also is Discharge Rate: -67818 mW normal?

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