Asus Rog Strix Scar II GL504GM - Battery to zero 0%

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Originally Posted by Sergio8903

Hello everyone,

I am writing to you from Italy because I have the exact same problem.
I have this notebook since November 2018 and after using it for 1 year almost always with power for work, I realized that the battery was dead, wear level 70%. I also had the annoying drain and drop problem at 0%.

I thought it was the fault of the use, although with myasus I had set to never load more than 60%.

In March 2020 I sent the PC to service and they changed my battery but I had to pay because the warranty on the battery is only 1 year.

He has been back for a month and the problem of drop to 0 is still there, but I noticed a very strange thing.
If the PC has a charge of more than 40/50% when I turn it off, the PC has no problems with restarting, except for 1 or 2% loss after 1 day from shutdown.

I did a test, 2 days ago, I turned on the PC and not remembering what was the percentage with which I had turned it off the night before, the first restart I immediately entered the bios where it indicated 31% of remaining battery. Restarting and nothing on the windows screen the pc turns off and the low battery led flashes.

I connect it to the power and always turn it back on first by entering the bios, where it says 0% ... Then I restart it and as in the bios also windows says 0%.

Is it possible that this problem only happens when the pc is below 30%?

Thanks so much

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yes this is the exact problem of all here... no problem if the laptop is above 50-60%, but if you let laptop at about 30-50% left when you shutdown then at the start there's this risk of going to 0%. Actually i really don't know what's happening here, but this is just crazy... waiting news from Marioos that sended again laptop on rma

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Originally Posted by gieffe22

yes this is the exact problem of all here... no problem if the laptop is above 50-60%, but if you let laptop at about 30-50% left when you shutdown then at the start there's this risk of going to 0%. Actually i really don't know what's happening here, but this is just crazy... waiting news from Marioos that sended again laptop on rma

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Today the same problem at 35% ... and i paid 65 euro for the battery....

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Originally Posted by Sergio8903

Today the same problem at 35% ... and i paid 65 euro for the battery....

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i know man...they replaced my battery free on january (2 months before the 1 year cover for battery) but as you and others didn't solve anything.

As you my use is pretty desktop based, so i use little the battery, and for that is not a big problem for me, just i'll be sure to charge at 100% before i'll go out of home... the good thing is that barely it goes crazy if you have charged to 100% even if you use it from 100 to 30% in 1 hours gaming on it on battery, it will restart without problems.

The problem triggers only if you let it under 40-60% for all the night or many many hours and then starts or reboot your pc.

I'm still thinking that something off even with software but i'm not a technician...

From my point of view it is a big problem, especially how much this laptop costs. I spoke to the Asus center and they told me to send the laptop to see if it was the battery or the motherboard. But all services started with changing the battery (and my case is over 1 year old and the battery must be paid). And after you see that it's not the battery, it's money wasted ... I have a 17% wear level on the battery. I tried the following test: on the battery the performance setting should be lower. I'm still in tests, so far he hasn't done it (1 start at 59%). Does the new replaced battery have a warranty? We are waiting to see what the Marioss did.

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Originally Posted by enriquecs2005

From my point of view it is a big problem, especially how much this laptop costs. I spoke to the Asus center and they told me to send the laptop to see if it was the battery or the motherboard. But all services started with changing the battery (and my case is over 1 year old and the battery must be paid). And after you see that it's not the battery, it's money wasted ... I have a 17% wear level on the battery. I tried the following test: on the battery the performance setting should be lower. I'm still in tests, so far he hasn't done it (1 start at 59%). Does the new replaced battery have a warranty? We are waiting to see what the Marioss did.

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Asus italy told me the new battery have 3 month of warranty. After 1 month of use i have lost 6% of the life of the replaced battery, normally is 10 % in 1 year...

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Originally Posted by gieffe22

i know man...they replaced my battery free on january (2 months before the 1 year cover for battery) but as you and others didn't solve anything.

As you my use is pretty desktop based, so i use little the battery, and for that is not a big problem for me, just i'll be sure to charge at 100% before i'll go out of home... the good thing is that barely it goes crazy if you have charged to 100% even if you use it from 100 to 30% in 1 hours gaming on it on battery, it will restart without problems.

The problem triggers only if you let it under 40-60% for all the night or many many hours and then starts or reboot your pc.

I'm still thinking that something off even with software but i'm not a technician...

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i understand that is not a big problem because you can charge 100% and it is ok ... but the big problem is thea after 1 year and 3 month i have lost 68 % of the life of the battery and now after only 1 month i lost the 6 % of the life of the new battery...


if the problem didn't destroy the battery in such a short time it wouldn't have been a big deal. But in this case it is not admissible.

So my problem solved, the 2nd time i sent it, 1st time the just replaced the battery, didnt worked, 2nd time they instaled a new bios version the 312 one. Of corse ive searched before i sent it for new bios on the ASUS website with drivers, and the last one that i saw there was that one i have instaled already, the latest one the 311, so they istaled me a version that is not even online for us, thats extremly funny but anyway. Now the laptop (i think) is working, i didnt test it in extreme % like below 10% bot in 19% it did work. Asus Power. My next product is going to be Asus, not

Very good news Marioss, please let us know if the problem comes back. Where can we get the new version of bios 312?Thx!!!

L.E. the new version of bios is located in: C:\Windows\Firmware\{0171a52c-e37b-584e-9626-623a5478d895}, can you copy and send as?

I am having the same issue on my GL504GW! The latest BIOS version 305 from August 2019 :( I wish they would release a new version to fix this issue

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Originally Posted by mbushnaq00

I am having the same issue on my GL504GW! The latest BIOS version 305 from August 2019 :( I wish they would release a new version to fix this issue

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i was having the same issue on the same model. I reformated my computer and it is working fine so far (knocks on wood) probably a windows update?

also that i think about it i never installed back aurmory crate because i only install it to get my keyboard lights (always white) and they were working

i doubt the bios fix it...

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Originally Posted by TX2000

i was having the same issue on the same model. I reformated my computer and it is working fine so far (knocks on wood) probably a windows update?

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I will try again tomorrow, but this time I will boot into the BIOS first to see if the battery percentage has changed or not.

post here EVER, as everyone that have done some try could have the answer without knowing...

...i will wait for a new bios, but if marios can share the 312 for 504gw is a good thing for the owners of this laptop.

I have the 704gw so i can't install the eventual new bios that asus have installed on Marioos laptop.

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Originally Posted by gieffe22

post here EVER, as everyone that have done some try could have the answer without knowing...

...i will wait for a new bios, but if marios can share the 312 for 504gw is a good thing for the owners of this laptop.

I have the 704gw so i can't install the eventual new bios that asus have installed on Marioos laptop.

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Marioss have gl504GM, same model as mine. I hope he will share here bios 312 version .

Dear all,
for those who have send your device to service center but did not fix the problem,
please PM me your SN and RMA number.
I will confirm that BIOS 312 issue as well.
Really sorry for all the inconvenience caused.
Thank you.

I sended you a pm... waiting for your tips...

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Originally Posted by TX2000

i was having the same issue on the same model. I reformated my computer and it is working fine so far (knocks on wood) probably a windows update?

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it definitely seems to be something going on Windows the causes the battery to deplete to zero since I tried to boot to BIOS and the battery percentage remains the same, the moment I boot to Windows the battery led starts blinking and the laptop shut down.

Can you please confirm if the issue happened again after formatting your PC?

waiting for Blake answer. He say that he keep me updated about asus answer to the problem. So, i hope that asus come out with good news

Hi all,
@thafunker, @gieffe22, @Marioss, (thafunker and TX2000 already seen this) one year ago I have opened this thread regarding this problem in here .

As you can see from post #15 the issue was still present even after just 1 month the first RMA, so they changed my faulty battery with another faulty battery and in the second RMA nothing was done by asus support (portugal). You can see all the battery reports later after that post.

So from my point of view all batteries I was given were faulty and when laptop is plugged in with 100% I think there is no function that interrupts the course of electricity through the battery, because before my first RMA when I was playing the battery was dropping even if plugged in, and this is the biggest fault in a laptop in my opinion.

Blake reached out to me too and I would like to keep this current thread as the official one.

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Originally Posted by mbushnaq00

it definitely seems to be something going on Windows the causes the battery to deplete to zero since I tried to boot to BIOS and the battery percentage remains the same, the moment I boot to Windows the battery led starts blinking and the laptop shut down.

Can you please confirm if the issue happened again after formatting your PC?

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Not at all. So far is going without a problem, keep in mine that i have not installed aurmory crate.

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Originally Posted by TX2000

Not at all. So far is going without a problem, keep in mine that i have not installed aurmory crate.

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before sensing on RMA i tried removing myasus, armoury and all other asus stuff just to exlude that was a sw problem that was causing the problem, and of course doesn't solve anything, but as you said maybe it's different starting windows from scratches and not install none of the above. Honestly i don't have time to spend on it because i use the laptop to work but if someone have the time should be a starting point try this one too.

I got GL504GW last year and have been facing the same problem when I shutdown at around 45 % or lower and then switch on the next day. I calibrated the battery a few times and thought it will be okay, then it happened again one fine day. Frustrated, I've made a habit to make sure that my battery level is around 60% when I shutdown and its not happening at this level., But I will definitely appreciate if somebody confirm that they have been able to resolve this by frequent calibration of battery.

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Originally Posted by vashish27

I got GL504GW last year and have been facing the same problem when I shutdown at around 45 % or lower and then switch on the next day. I calibrated the battery a few times and thought it will be okay, then it happened again one fine day. Frustrated, I've made a habit to make sure that my battery level is around 60% when I shutdown and its not happening at this level., But I will definitely appreciate if somebody confirm that they have been able to resolve this by frequent calibration of battery.

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this seems really a big faulty series problems at this point...


---well, we are waiting for Blake answer just to know what asus can do for this. Really hope they can help us after spending big money on premium laptops like these.

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Originally Posted by gieffe22

this seems really a big faulty series problems at this point...


---well, we are waiting for Blake answer just to know what asus can do for this. Really hope they can help us after spending big money on premium laptops like these.

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Don't get your hopes up, Asus usually stops providing updates for their laptops after 1 year. I also came to know that Asus direct support was closed in my country and I will have to go through 3rd-party support only. Buying another Asus laptop again will most probably never happen again.

it would be good to know from Marioss if the problem was really solved with the update to the bios version 312.

The problem manifested itself and, from what I noticed if I start the laptop in bios directly, the problem does not appear. On the battery, the laptop automatically switches to 60hz and then the problem manifests itself (21%,39% baterry charge). Marioss, is it so hard to answer?

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Originally Posted by Marioss

So my problem solved, the 2nd time i sent it, 1st time the just replaced the battery, didnt worked, 2nd time they instaled a new bios version the 312 one. Of corse ive searched before i sent it for new bios on the ASUS website with drivers, and the last one that i saw there was that one i have instaled already, the latest one the 311, so they istaled me a version that is not even online for us, thats extremly funny but anyway. Now the laptop (i think) is working, i didnt test it in extreme % like below 10% bot in 19% it did work. Asus Power. My next product is going to be Asus, not

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so, you confirm that after some days the problem is solved or not?

So... guy's, Blake finally contacted me again, saing to send laptop on the HQ center to analize and "experiment" to find the problem. I just denied it because can't remain AGAIN (for the 3 time in 1 year) without my working laptop; so, i still hope in a bios fix... maybe if someone send the pc to these guys let us know...

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Originally Posted by gieffe22

So... guy's, Blake finally contacted me again, saing to send laptop on the HQ center to analize and "experiment" to find the problem. I just denied it because can't remain AGAIN (for the 3 time in 1 year) without my working laptop; so, i still hope in a bios fix... maybe if someone send the pc to these guys let us know...

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so we basically came to a dead end :(

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Originally Posted by mbushnaq00

so we basically came to a dead end :(

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maybe some other guy that not use laptop for work may decide to send to asus for those "experiments"... i just hope in this... honestly i was thinking in better but that's it, noow at least they know the problem officially...

Maybe Blake can tell as if the new version of bios 312resolve the problem. Marioss didn't feedback... Come on Asus don't disappoint us... I'm really an Asus fan but if this problem isn't solved.. I'll choose another brand! It îs unqualified to send The laptop to the service and they make you pay for a new battery (destroyed by Asus Power management fault) and the problem didn't solved...

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Originally Posted by enriquecs2005

Maybe Blake can tell as if the new version of bios 312resolve the problem. Marioss didn't feedback... Come on Asus don't disappoint us... I'm really an Asus fan but if this problem isn't solved.. I'll choose another brand! It îs unqualified to send The laptop to the service and they make you pay for a new battery (destroyed by Asus Power management fault) and the problem didn't solved...

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I paid for the new battery the first time but still the same problem and now the notebook is for the second time to the service In italy Milan, i hope they will solve the broblem or a will contact a lowyer to see what i can do.

I was an Asus fan ......

Hello Sergio8903,
Thank you for providing the information.
When did you send the device to service? I really hope I can catch it and solve your issue.

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Originally Posted by Sergio8903

I paid for the new battery the first time but still the same problem and now the notebook is for the second time to the service In italy Milan, i hope they will solve the broblem or a will contact a lowyer to see what i can do.

I was an Asus fan ......

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probably it will tell to send to HQ center for do some experiment as for me... i honestly refused, can't waste again time for nothing, when he have precise info about the problem i will send..

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Originally Posted by gieffe22

probably it will tell to send to HQ center for do some experiment as for me... i honestly refused, can't waste again time for nothing, when he have precise info about the problem i will send..

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To be frank, it's ridiculous that Asus is requesting you to send your own laptop for testing. They are the vendor! they are supposed to have test laptops and diagnostics tools to replicate the issue. I used to work for a multinational company that is a competitor to Asus, we would never ask a customer to send their laptop for "testing" purposes. We collect logs related to the issue, in this case, battery and power management, do the proper diagnosis, verify the root cause of the problem, and either come up with a patch or an action plan to resolve the issue. What Asus is doing is just lousy support which is unacceptable for a laptop that costs $2500!

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Originally Posted by Blake@ASUS

Hello Sergio8903,
Thank you for providing the information.
When did you send the device to service? I really hope I can catch it and solve your issue.

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Hello, the notebook is still at the service of Milan now from 1 week.

This is the second time I send the notebook, the firs time 3 month ago the service of Rome change me the battery for 62 euro because it was damage and the battery hace only 1 year of warranty, but the problem still there. So I decide to resend another time, and is 1 week that the notebook is at the service of Milan

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Originally Posted by Sergio8903

Hello, the notebook is still at the service of Milan now from 1 week.

This is the second time I send the notebook, the firs time 3 month ago the service of Rome change me the battery for 62 euro because it was damage and the battery hace only 1 year of warranty, but the problem still there. So I decide to resend another time, and is 1 week that the notebook is at the service of Milan

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Hi Sergio, i really hope to fix this problem. Please sent as a feedback when you receive the laptop!

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Originally Posted by enriquecs2005

Hi Sergio, i really hope to fix this problem. Please sent as a feedback when you receive the laptop!

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Hello guys,

The laptop arrived yesterday and I'm trying to see if the problem is solved.
From asus they change the mother board and but I think for other problem the fans anche the keyboard.
The bios version is the 311.

The laptop arrived with 52% of battery, i discharge to 35% and I turn off. After more then 6 hours, I turn on and was all ok 34% no problems. So I decide to discharge to the 29% and turn off and after 1 night today in the morning I turn on and all was OK 28%.

So for the moment the problem is solved, I will try to do more tests in this days.

Hey Sergio, any update? Hope the problem is resolved for you.
If so, can you please check in your power settings if the fast startup is enabled or disabled..
Also same for wake timers in advanced power settings
Thanks