Asus Rog Strix Scar II GL504GM - Battery to zero 0%

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Originally Posted by mbushnaq00

well you could argue and say that the issue is not the battery life but the laptop switches off suddenly when left till the next day

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true, will try that.. thanks :)
Oh and btw, the "solution" that alma23 said it seems to be working with me too.. And I downloaded BatteryInfoView to check the degradation of the battery and it seems it changes alot depending on the day... Today seems I have 14.9% of battery health, but the other day I had 20%, and if I let the computer to fully charge to 100% it shows 81% of battery health o.O

This is a real issue.
I use this laptop almost as a mini 'desktop' and i rarely unplugged power. I can count on my hands how many times i used the battery.

The other day i had to unplug to show a friend about the other issue that i'm having (fans max during idle mode) and this happened.

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Originally Posted by rosbigg

This is a real issue.
I use this laptop almost as a mini 'desktop' and i rarely unplugged power. I can count on my hands how many times i used the battery.

The other day i had to unplug to show a friend about the other issue that i'm having (fans max during idle mode) and this happened.

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I had that fans problem, was the GPU fan only that was allways on max rpm even without doing anything on the computer. This was a year ago so shortly after I bought it, I sent it to the warranty and they got it fixed, was a temperature sensor if I remember correctly.

About my current problem with the battery, I was going to send it to warranty today but decided to try to reinstall the battery drivers and I think it worked... Worked lots of times through the day with battery and it never happened again... Will keep testing in the next days but I think its fixed! If something changes I'll update it here.

Edit: Today the problem came back again... So reinstalling the drivers didn't solve the issue :( Will send it to warranty Monday.

Edit 2: I ended up not sending the computer to warranty because I'll need it in March, might do it after that month. But I've been testing something that could be coincidence or not, when I turn on the laptop and the login screen shows up, instead of logging in right away, I wait like 10 ~ 15 seconds before logging in and so far the computer never shut off again with that battery issue... I'll continue testing this to see if its a "solution", its more practical than the other "solution" that alma23 found.

Hey Guys,

Just for your info, I had the exact same issue with battery dropping to zero from half or thrid full load. I did buy a Battery replacement which appeared to be a kind of reconditionned chineese battery (fake french website) quiet cheap but it's been a month and my laptop never showed this horrible previous behaviour. I can close my computer at 2% and it will reopen with this amount.

Except the fact that this battery is already 6% worn and doesn't charge further than about 90% (around 3h movie time), my laptop is really reborn.

Will let you know if that changes.

I did complain about the battery being worn to the chineese and they refund half of it so I paid my Battery around 30 euros and for that price it worth it :))

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Originally Posted by Tibus31

Hey Guys,

Just for your info, I had the exact same issue with battery dropping to zero from half or thrid full load. I did buy a Battery replacement which appeared to be a kind of reconditionned chineese battery (fake french website) quiet cheap but it's been a month and my laptop never showed this horrible previous behaviour. I can close my computer at 2% and it will reopen with this amount.

Except the fact that this battery is already 6% worn and doesn't charge further than about 90% (around 3h movie time), my laptop is really reborn.

Will let you know if that changes.

I did complain about the battery being worn to the chineese and they refund half of it so I paid my Battery around 30 euros and for that price it worth it :))

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Good to know, that way it is most likely a battery issue and not software from the computer or something else. Where did you buy it? I might try that if the warranty doesn't cover the battery.

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Originally Posted by qmig123

Good to know, that way it is most likely a battery issue and not software from the computer or something else. Where did you buy it? I might try that if the warranty doesn't cover the battery.

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Well as I said it's a bit of a scam so I wouldn't go again with them. it's https://www.fr-batterie.com/, if you check on Thrustpilot, most customers advice to run away as they send fake new batteries. In my case I managed to get 50% refund so at the end it wasn't so bad. Specially as it completely fixed my issue but I think the best is to buy a real one at about 70 euro and keep it for years...

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Originally Posted by Tibus31

Well as I said it's a bit of a scam so I wouldn't go again with them. it's https://www.fr-batterie.com/, if you check on Thrustpilot, most customers advice to run away as they send fake new batteries. In my case I managed to get 50% refund so at the end it wasn't so bad. Specially as it completely fixed my issue but I think the best is to buy a real one at about 70 euro and keep it for years...

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hmm yea true, you're right... well I will send it to warranty for now, maybe they fix it

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Originally Posted by qmig123

I had that fans problem, was the GPU fan only that was allways on max rpm even without doing anything on the computer. This was a year ago so shortly after I bought it, I sent it to the warranty and they got it fixed, was a temperature sensor if I remember correctly.

About my current problem with the battery, I was going to send it to warranty today but decided to try to reinstall the battery drivers and I think it worked... Worked lots of times through the day with battery and it never happened again... Will keep testing in the next days but I think its fixed! If something changes I'll update it here.

Edit: Today the problem came back again... So reinstalling the drivers didn't solve the issue :( Will send it to warranty Monday.

Edit 2: I ended up not sending the computer to warranty because I'll need it in March, might do it after that month. But I've been testing something that could be coincidence or not, when I turn on the laptop and the login screen shows up, instead of logging in right away, I wait like 10 ~ 15 seconds before logging in and so far the computer never shut off again with that battery issue... I'll continue testing this to see if its a "solution", its more practical than the other "solution" that alma23 found.

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Nice finding! I'm gonna test your method and report back, if it works I think it's the best bet for everyone here since it seems clear that ASUS isn't going to fix the problem at root.

hi guys, I have the same issue, my laptop is Rog Strix hero II. But in my case is worse, my laptop shuts down when I turn it on, even when 90% - 100% battery, and I'm so desperate right now. I already have the 312 bios and the problem still there

I'm so disappointed if Asus doesn't fix this issue.

Hi guys, after 5 attempts of addressing the issue, the service center deemed the entire thing faulty and gave me a credit note
So all efforts are worthless and I recommend that you just try to get your machine replaced by another laptop.

This issue really sucks and there should be more care about it, which unfortunately, Asus isn't bothering with.

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Originally Posted by dashiel.za

Hi guys, after 5 attempts of addressing the issue, the service center deemed the entire thing faulty and gave me a credit note
So all efforts are worthless and I recommend that you just try to get your machine replaced by another laptop.

This issue really sucks and there should be more care about it, which unfortunately, Asus isn't bothering with.

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Same here! The service center send me the negation.

Hi! As the title says, I found the cause, and the real solution, to the battery problem affecting our laptop. The culprit is of the NVIDIA driver, you should use the latest one from ASUS and not the latest one from NVIDIA or the one provided by Windows Update.

In order to fix the problem uninstall your NVIDIA driver and install the one provided by ASUS on the support site (version 425.46). Windows Update will automatically update the driver to a newer version, to avoid this download wushowhide.diagcab (Google it) and hide the NVIDIA driver download then reboot. If Windows updates the driver go into device manager and rollback it, if you used wushowhide.diagcab it should stop trying to update it and the battery problem will be solved.

Now, the real problem is that the working driver is almost a year old, so please ASUS, update the NVIDIA driver for our notebook at least one last time, don't make us choose between working battery and new drivers with support for new games!

I'm tired of this issue and I'm considering buying a brand new battery for my laptop. Perhaps the ones we have are somehow defective? Has anyone tried to replace their battery and did this issue dissapeared?

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Originally Posted by PTSONIC

I'm tired of this issue and I'm considering buying a brand new battery for my laptop. Perhaps the ones we have are somehow defective? Has anyone tried to replace their battery and did this issue dissapeared?

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The majority of the batteries available online are either fake or on the shelf for more than a year. I have tried buying 2 batteries from different sellers and they were worse than the one that came with the laptop.

Before the warranty ended, I sent the laptop for repair due to various issues. Asus has replaced a lot of parts including the motherboard, battery, heatsink, fans, and WiFi antenna. After the repair, I no longer experience the battery depletion issue anymore and it's been more than 4 months.

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Originally Posted by alma23

Hi! As the title says, I found the cause, and the real solution, to the battery problem affecting our laptop. The culprit is of the NVIDIA driver, you should use the latest one from ASUS and not the latest one from NVIDIA or the one provided by Windows Update.

In order to fix the problem uninstall your NVIDIA driver and install the one provided by ASUS on the support site (version 425.46). Windows Update will automatically update the driver to a newer version, to avoid this download wushowhide.diagcab (Google it) and hide the NVIDIA driver download then reboot. If Windows updates the driver go into device manager and rollback it, if you used wushowhide.diagcab it should stop trying to update it and the battery problem will be solved.

Now, the real problem is that the working driver is almost a year old, so please ASUS, update the NVIDIA driver for our notebook at least one last time, don't make us choose between working battery and new drivers with support for new games!

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I have gl504gw and i have to downgrade to a driver which is over 2 years old for your solution to work


Instead, will this solution work. That in the global settings, i set the preferred gpu processor to auto select?


Attachment 89325

Few months ago I sent my laptop to service center according to Blake's advice. After that visit laptop was working fine, battery issue was gone.
According to service report, technicians didn't replace any hardware parts (so, did they modify bios somehow?). My bios version was 308.
Unfortunately a few days ago Windows 10 suggested me to update bios to 310 version and after that issue reappeared again.
Every battery discharge to 70% or less cause boot issue next day morning and additionally I cannot longer undervolt my cpu :-(.
Downgrade to version 308 (from official Asus website) resolve problem with undervolt but battery issue still persist.

But, guess what.... 2 days ago I installed Ubuntu 20.10 and in this system the issue not persist. I switch off laptop at 70% or less capacity and next morning laptop starts normally. Hmm... Is that means problem comes from windows, firmware, driver.... Asus.... really???

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Originally Posted by Mareckb

Few months ago I sent my laptop to service center according to Blake's advice. After that visit laptop was working fine, battery issue was gone.
According to service report, technicians didn't replace any hardware parts (so, did they modify bios somehow?). My bios version was 308.
Unfortunately a few days ago Windows 10 suggested me to update bios to 310 version and after that issue reappeared again.
Every battery discharge to 70% or less cause boot issue next day morning and additionally I cannot longer undervolt my cpu :-(.
Downgrade to version 308 (from official Asus website) resolve problem with undervolt but battery issue still persist.

But, guess what.... 2 days ago I installed Ubuntu 20.10 and in this system the issue not persist. I switch off laptop at 70% or less capacity and next morning laptop starts normally. Hmm... Is that means problem comes from windows, firmware, driver.... Asus.... really???

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The latest bios was 313, The issue is related to firmware for sure which give unreliable info and unexpected shutdown on our machine

Sorry, I forgot to mention that my model is GL704GM and for this machine the latest bios is 310.

Always thought it was my problem not using the laptop carefully until I saw this thread. September 2021 any solution?

I also have a GL504GW which this problem happens and it's really confusing
my pc is plugged in all the time and suddenly I remove the power to turn it on with battery it just suddenly says 0%
and pc kept rebooting itself doesn't seem to have the problem when I unplug it while its on

Attachment 90247
that's my battery report HWiNFO64 said 90% wear level and then after the battery is charged it says 20% and myasus app says the battery is in good health
should I trust it?
also is Discharge Rate: -67818 mW normal?

Started having this problem back in December 2020 after a windows update.
I've tried everything, clean installation, sending the battery to a technician, everything.

Since then, I've tried narrowing down the problem and I think Nvidia is the culprit.
I discovered this once when I was able to pass the login screen without having it drop to zero. For testing, I started a game, and suddenly the battery went to zero.
I disabled all Nvidia services from the device manager, but I'm still experiencing the problem.

The issue is NOT there when using Ubuntu.

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Originally Posted by PrazzyinglyGG12

Started having this problem back in December 2020 after a windows update.
I've tried everything, clean installation, sending the battery to a technician, everything.

Since then, I've tried narrowing down the problem and I think Nvidia is the culprit.
I discovered this once when I was able to pass the login screen without having it drop to zero. For testing, I started a game, and suddenly the battery went to zero.
I disabled all Nvidia services from the device manager, but I'm still experiencing the problem.

The issue is NOT there when using Ubuntu.

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As noted by someone on the previous page, they had success installing the Nvidia driver from the ASUS support page. Have you tried that driver?

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Originally Posted by xeromist

As noted by someone on the previous page, they had success installing the Nvidia driver from the ASUS support page. Have you tried that driver?

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I've tried his suggestion. I've uninstalled the latest Nvidia drivers that I have and installed the one provided on the ASUS website which is from 2019.
I had to go through the process of removing Nvidia DCH drivers from the cmd and everything.
STILL THE PROBLEM EXISTS.
The problem is that It drops the battery to absolute zero. This is not good. It happened with me once that after dropping, I wasn't able to charge it back. It stays at zero plugged in not charging.
I had to go to a repair shop. He used a device to jump charge the battery to get it back to a chargeable state.

Hi,

fyi.
No idea if this can help, but there was a suggestion at the link below to uninstall One Drive for the GL731GW battery drain issue if anybody wants to look into that. Thanks.

https://rog.asus.com/forum/showthrea...hile-shut-down

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Originally Posted by cl-Albert@ROG

Hi,

fyi.
No idea if this can help, but there was a suggestion at the link below to uninstall One Drive for the GL731GW battery drain issue if anybody wants to look into that. Thanks.

https://rog.asus.com/forum/showthrea...hile-shut-down

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I've tried the suggestion in the thread and uninstalled One Drive but still the problem persists.
I updated to windows 11 to see if that would help and still I have the same problem. I didn't install anything, did a clean reset from cloud on windows 11. Still, battery drops to absolute zero as soon as I see the login screen on Windows.

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Originally Posted by Blake@ROG

Dear all,
We are working on this issue, we just made some progress.
Thank you to some users' support on this.
If there is anything new, I will let you know.
Thank you.

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It's been around a year and I don't see a fix regarding this issue.

I have a scar 2 GL504GV with the same issue I turn it off @ 100% in the night. In the morning when I wake up I first boot into bios to check and it shows 100. I let it discharge till 95 and it doesn't turn off in between but as soon as I hit the windows lock screen the battery is 0 and the laptop dies and doesn't turn on without a charger.

I have been using the laptop on AC all the time since December 2020 due to this problem.

I can't believe I paid 1500$ for a laptop from a company that is completely unprofessional and has terrible after sales support.
I can see no replies from anybody at ASUS on this thread.

WHAT ARE WE SUPPOSED TO DO??
Continue using this laptop as a desktop forever!!

I will never buy ASUS laptops again. What a waste for money!

Last bastion of hope has collapsed. Even Ubuntu Linux System gives the same issue. After a few restarts system informs about drained battery.
Asus, I'm really dissopointed.

FYI I had the very same problem and I bought a new battery from ASUS 7 months ago and the issue has not appeared again since then. Maybe consider buying a new battery? Mine costed around 70 euros.

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Originally Posted by PrazzyinglyGG12

I can see no replies from anybody at ASUS on this thread.

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Please be aware that this is not a support forum. It's a community forum where we customers can talk to each other. For support please contact ASUS via phone, live chat, or email.

Also, a few months ago in this very thread you had an exchange with Albert who works for ASUS. However, Albert and the others who sometimes post here have other jobs with ASUS so it's still best to contact ASUS through official support channels.

Hello.

I just solved the issue. After updating "battery" position in "Drivers Booster" app. Laptop now works and discharges normal after unpluging ac adaper.

Device Name: Microsoft Surface ACPI-Compliant Control Method Battery
Device Class: Battery
Device Vendor: Surface
Current Version: 1.2.28.0, 23.05.2017
Available Version: ,
Hardware ID:
ACPI\VEN_PNP&DEV_0C0A
ACPI\PNP0C0A
*PNP0C0A