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Strix RTX 3090 Fan vibration issues
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04-12-2021, 04:02 PMEismc2a
That is "if" you get an new card. I have send mine in for repair and they haven't send it back instead they provided a refund.......I have been without a card for over 3 months now as my seller has not received new stock and Asus is doing noting to support. I am soo pissed now that I have listened to Blake and send my card in for RMA.
Quote:
Originally Posted by davesman_
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04-13-2021, 10:14 AMJronMasteRYeah its not a good idea to rma your card. They do not have stock and ASUS does not have a fix for this problem.Quote:
Originally Posted by Eismc2a
Just wait until they offer a fix or have stock available.
I fixed mine by buying a vertical mount. Issues gone completely.
Before, I just had the fans running up to max speed just before the rattle starts, reduced the power limit a bit to keep temps in check.
Otherwise, you can disassemble the cooler and try to fix the issue yourself. -
04-13-2021, 10:29 AMdavesman_
Blake wrote: Please kindly send your card to repair.
I thought repair means repairing the specific (mine) card and then sending the same card back. I will of course not undergo the standard RMA process which could end with a card replacement or even refund. I will try to contact local ASUS Czech to see whether ASUS here in Czech Republic is aware of this issue (and the possibilities they can offer). -
04-13-2021, 07:21 PMEismc2aWhat I understood from my retailer is that almost 99% of the time Asus refunds the card instead of repair. Also they haven't had any stock of the strix models for the past 3 months. Now even their German website (I am in the Netherlands) has taken the card off their website. I am guessing that we are just the tip of the iceberg when looking at this issue. Again according to my retailer, there have been a lot of RMA's recently for this model. I would have bought another brand only if the prices stayed the same. Here in the Netherlands every 3090 is around 800 euros more expensive compared to 3 months ago.Quote:
Originally Posted by davesman_
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04-14-2021, 03:42 AMBlake@ROG
Hi EU users,
Sorry for the confusion. due to the sales condition and local regulation, things are more complicated for you.
Some of you can not send the device to repair yourself, and must go through seller.
And for some sellers, they do not send the product to repair one by one, or repair might they much longer as they expected,
so they provide replacement or refund to you instead.
Or even in some region, they don't do repair, only refund.
Everyone is facing different condition.
Seems like that's the issue for you now. I'm really sorry about this.
All bad cards will go to our factory for centralized repair, I recorded your case to make sure there is enough parts to repair.
If you have other concern regarding replacement, refund or repair, please PM me the detail.
Your feedback have been reported for further improvement.
Thank you. -
04-14-2021, 08:12 AMEismc2aThank you for your message Blake but what you are saying just does not add up. You are putting the blame on the sellers instead of Asus witch is not the full picture. My seller for instance sends out repairs to Asus every week, at least so they told me and sending bulks instead of one by one sounds more than logical, specially when there are a lot of defective GPU'sQuote:
Originally Posted by Blake@ROG
Asus only provides a refund to the seller instead of actually repairing the cards. The seller doesn't have any replacements and also faces high amount of backorders. The only solution for the customer now is to again wait back in line for a new card or get an refund. The latter is not a solution at all in this current market. Just to give you an example: I bought my card for 2099 euros a couple months ago, now the same card or a similar one is sold for 3000 euros. So if I take the refund I would have to pay 900 euros above the already expensive price to get another card. This is not okay and not customer friendly on any side. You are forced as a customer to wait again for months on end. I am without an GPU for more than 3 months now and I am sure Asus has already repaired my card by now and has sold it again but now for a higher price. The only loser here is the customer and Asus doesn't seem to care at all. -
04-15-2021, 08:09 AMdavesman_I have contacted ASUS Czech and got this reply from ASUS EMEA service center: "The only way is to RMA the card through the seller."Quote:
Originally Posted by Blake@ROG
That means RMA it by the law of Czech Republic. That means refund if they cannot make it within 30 days. There is no way to affect it. Seller can choose repair, replacement, refund.
This all is just an ASUS bureaucracy or whatever. This IS NOT local regulation of Czech Republic / EU. There is no such a law here that forbids RMAing goods in authorized service centers. I RMAed cell phones several times and always through authorized service centers of the particular brand. It is faster. So ASUS can repair directly. Even in EU (CZ). But ASUS's own policy denies it.
I've go 11th rank in 3D Mark Port Royal amongst all 3090 + Ryzen 3700X results. Do not want different card. I did have a EVGA's 3090 FTW3 ULTRA before but my STRIX clocks about 140 MHz higher in average. But must say that EVGA's customer support was 1000% better. -
04-15-2021, 10:24 AMkinnunentuomas
I have a Strix 3070 with this same issue, mine manifests with the left most fan when fan speeds are :
- < 40% which produces a rattling sound every two seconds or so
- > 65% which produces a constant rattling sound
Pressing down on any point of the shroud doesn't help, but tilting the whole case 45 degrees or just putting it on it's side makes the card completely silent. Aside from the fan noise obviously. So in my case a horizontal mount would probably help but my case doesn't allow this so I can't try.
I did contact Asus, but as I'm in the EU they want me to send it to the reseller who directly told me almost all RMA's result in refunds so feck that as the card works fine, it's just shoddily put together. I'm mitigating the issue with a fan profile which skips the problematic ranges and will probably open the card at some point to see what's up. I did find a forum post on some other forum where a gentleman opened his card to find the fan mounting screws were almost all not tightened completely and after doing that the card worked completely silently. A sample size of one, I know, but might as give it a shot. -
04-16-2021, 06:39 AMsookainianWhich forum you saw from regarding the fan screw ?Quote:
Originally Posted by kinnunentuomas
Is there a step by step guide how do i open up to tighten it ? -
04-18-2021, 06:01 PMkinnunentuomasI couldn't find the link again, but there were no instructions on disassembly. You can probably find those elsewhere, probably just keep removing screws until stuff comes apart while minding the cable connectors.Quote:
Originally Posted by sookainian
Edit: Found it, there were other issues as well and some steps documented, good read: https://www.overclock.net/threads/st...attle.1777594/