Strix RTX 3090 Fan vibration issues

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Originally Posted by Eismc2a

So just for everyone's information. Blake couldn't do anything for me as I was afraid of. Here is his reply:

Hello Eismc2a,
Well...it's the same as I sated in the public thread.
In some region, refund are provided in the first place.
This kind of method has been ongoing for years, and customers prefer this way as it is a lot more efficient.
But due to lack of stock this 2 years, people like you do not want refund anymore.
You may contact the seller to see if they can give the repaired card back to you and cancel your oder.
Thank you.

He is confirming here that Asus does not repair but refund the cards, still he is telling people to RMA their card. Again not according to the European consumer law. I contacted my seller and they have not received my repaired card .....probably sold to someone else for a higher price.

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Extremely disappointed with the level of support from ASUS on their products. I've been a loyal ASUS customer for many years without issues, but now struggling with my 3090 has made me reconsider them as a brand for future builds .

Quote:

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Originally Posted by Eismc2a

So just for everyone's information. Blake couldn't do anything for me as I was afraid of. Here is his reply:

Hello Eismc2a,
Well...it's the same as I sated in the public thread.
In some region, refund are provided in the first place.
This kind of method has been ongoing for years, and customers prefer this way as it is a lot more efficient.
But due to lack of stock this 2 years, people like you do not want refund anymore.
You may contact the seller to see if they can give the repaired card back to you and cancel your oder.
Thank you.

He is confirming here that Asus does not repair but refund the cards, still he is telling people to RMA their card. Again not according to the European consumer law. I contacted my seller and they have not received my repaired card .....probably sold to someone else for a higher price.

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Very worrying. I have been asked to RMA and prepare my card for shipping but I am waiting on a guarantee that I will not be refunded first. Too afraid after hearing your story. I hope you get sorted in some way.

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Originally Posted by olearyd7

Very worrying. I have been asked to RMA and prepare my card for shipping but I am waiting on a guarantee that I will not be refunded first. Too afraid after hearing your story. I hope you get sorted in some way.

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I would not RMA your card as you will be refunded instead. Sadly Blake from Asus informed me that he cant help me and my seller has not received any stock in the past 2 months. I am still waiting for an replacement with no delivery date in sight......

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Originally Posted by Eismc2a

I would not RMA your card as you will be refunded instead. Sadly Blake from Asus informed me that he cant help me and my seller has not received any stock in the past 2 months. I am still waiting for an replacement with no delivery date in sight......

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Yeah, I'm a bit worried about it but I have a stutter issue that Nvidia and myself believe to be an issue due to the card also so feel like I have no other choice. Blake has assured me that a refund is not possible due to my complicated case, so having this in writing is some assurance, just in case I have to go the legal route. Hearing your story is very worrying though...

Quote:

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Originally Posted by olearyd7

Yeah, I'm a bit worried about it but I have a stutter issue that Nvidia and myself believe to be an issue due to the card also so feel like I have no other choice. Blake has assured me that a refund is not possible due to my complicated case, so having this in writing is some assurance, just in case I have to go the legal route. Hearing your story is very worrying though...

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I got the same confirmation from Blake but what did they do........refunded the card.

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Originally Posted by Eismc2a

I got the same confirmation from Blake but what did they do........refunded the card.

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Damn....Thanks for letting me know. You've just changed my mind on RMA til stock gets better.

Also took mine apart. All the screws and from the cooler to the shroud were loose. I tightened them.

And the most impressive thing... my Hot Spot temperature was 105°C when the gpu temp was 72°C.
Now after repasting, the Hot Spot temp is down 10-15°C.

Never going to buy an ASUS GPU again

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Originally Posted by JronMasteR

Also took mine apart. All the screws and from the cooler to the shroud were loose. I tightened them.

And the most impressive thing... my Hot Spot temperature was 105°C when the gpu temp was 72°C.
Now after repasting, the Hot Spot temp is down 10-15°C.

Never going to buy an ASUS GPU again

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Shame that voids the warranty but glad you solved your issue. I'd love to know if ASUS improved their quality control for the TI release. Like you, never buying an ASUS GPU again

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Originally Posted by olearyd7

Shame that voids the warranty but glad you solved your issue. I'd love to know if ASUS improved their quality control for the TI release. Like you, never buying an ASUS GPU again

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I don't think it voids the warranty. The card just comes with a tamper sticker but this does not mean that you are not allowed to repaste it.
It would be a complete joke...
GPU's need to be cleaned and maintained. I always repaste every GPU I buy.

Earlier this year I sent my Strix 3090 in for the fan rattling issue. I was sent a new card as a replacement.

This card worked fine until about a month ago now. It started developing the same rattling issues as my first card. I thought about doing the "fix" where you stick paper under the shroud and against the heatsink but the new card is actually slightly different. The shroud is actually slightly elevated off the heatsink with washers so it'd take a huge chunk of material to "lift" the shroud up.

Not sure what I'm going to do at this point. This card is actually a monster of an overclocker and I doubt I'll get anything as good as this one.