Strix RTX 3090 Fan vibration issues

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Originally Posted by pk1209

Yeah... I know it's masking it and have pinged my serial number etc over in a PM depending on what comes from it... for now, i'm just happy it's gone (although annoyed about the 1000rpm idle issue)

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Just download Afterburner and do a custom fan curve, make sure the temp you target for it to run zero fan is below the bottom yellow line, and it will do as you wish (i run custom fan curve anyway, but never had the not turning off issue)

I had this fan rattling issue on my Strix 3080 when temp reached 72C and fans 81-84%. So its kind a resonance of some videocard parts when temp and fan frequency on certain speed meet each other at one point. I quess it is a engineering constructive miscalculation. I determine that rattling sound immediately stops when i softly touch the plastic angle near backlit on the side of IO panel. So i put videocard on the table and bend down whole plastic shroud near IO panel a bit ( put plastic card between metal rail and black antibend metal frame). I did it with my bank plastic card to not to do any scratches . I bent it gently not more than 1mm. Now the rattling sound is GONE. So be carefull and do it at your own risk.

PS I found that video on Youtube. I had excatly the same issue. https://www.youtube.com/watch?v=6cUDftttNuw

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Originally Posted by Al3xG

I had this fan rattling issue on my Strix 3080 when temp reached 72C and fans 81-84%. So its kind a resonance of some videocard parts when temp and fan frequency on certain speed meet each other at one point. I quess it is a engineering constructive miscalculation. I determine that rattling sound immediately stops when i softly touch the plastic angle near backlit on the side of IO panel. So i put videocard on the table and bend down whole plastic shroud near IO panel a bit ( put plastic card between metal rail and black antibend metal frame). I did it with my bank plastic card to not to do any scratches . I bent it gently not more than 1mm. Now the rattling sound is GONE. So be carefull and do it at your own risk.

PS I found that video on Youtube. I had excatly the same issue. https://www.youtube.com/watch?v=6cUDftttNuw

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Same as what I found, Â*resonance, causes by heat + fans + material I would guess (requires 3 things for resonance to happen).Â*

Regarding your fix, probably can also be cured by wedging a piece of card (or piece of plastic) in-between the main chassis and the shroud on the top? (where you marked bend down)

I noticed if I slightly press upwards on the shroud, noise goes away, if I had a smaller GPU sag holder that lives between PSU and GPU, id just prop it up a little and move on with life.*
Either way, ill wait for ASUS to come up with a solution, still waiting on hearing backÂ*

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Originally Posted by curthard89

Same as what I found, Â*resonance, causes by heat + fans + material I would guess (requires 3 things for resonance to happen).Â*

Regarding your fix, probably can also be cured by wedging a piece of card (or piece of plastic) in-between the main chassis and the shroud on the top? (where you marked bend down)

I noticed if I slightly press upwards on the shroud, noise goes away, if I had a smaller GPU sag holder that lives between PSU and GPU, id just prop it up a little and move on with life.*
Either way, ill wait for ASUS to come up with a solution, still waiting on hearing backÂ*

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You are right. For the first time i cut a piece of rubber to make sure. But i buy that card (out of stock edition) for overprice in my country ( same situation in other i guess) and i refused to put something between, it is unacceptable for a such high price product . So the main goal is to shift some pieces inside videocard at the left side of it as a consequence to increase the distance between them to neutralize the emerging resonance whatever how you will do that.

As you can see i have GPU sag holder between PSU and GPU but it only reduced the noise not neutralized it completely in my case. But now i don't need it.

Not only thing i had to do with. I ve notice that decorative metal edging around fans unsticked at one place. I had to use glue to stick it. So that is disappointing...

Dear all,
Thank you so much for your instant support and reply.
For European and North America users, I will stop collecting information from now on.
Those who already send PM, don't worry, all of them counts.
We are going to prepare the parts by larger batch for this two regions afterward.
And for users form other region, please kindly continue to send the information to me.
Also, for those who have concern with cross-country product (bought in different country), please also contact me through PM.
Thank you.

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Originally Posted by Blake@ROG

Dear all,
Thank you so much for your instant support and reply.
For European and North America users, I will stop collecting information from now on.
Those who already send PM, don't worry, all of them counts.
We are going to prepare the parts by larger batch for this two regions afterward.
And for users form other region, please kindly continue to send the information to me.
Also, for those who have concern with cross-country product (bought in different country), please also contact me through PM.
Thank you.

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What exactly is going to happen? Are you sending out a kit to us which will allow us to fix it with, or do you require us to send our cards back in eventually to get sorted? So basically recalling them.

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Originally Posted by curthard89

What exactly is going to happen? Are you sending out a kit to us which will allow us to fix it with, or do you require us to send our cards back in eventually to get sorted? So basically recalling them.

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Seem they just update the driver to make sure your GPU fan will avoid the range of the noise speed. It is impossible to retreat all defective products. :(

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Originally Posted by legerlaw

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Seem they just update the driver to make sure your GPU fan will avoid the range of the noise speed. It is impossible to retreat all defective products. :(

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Your theory would hide the bigger issue that would still persists and resurface down the road, this is not a permanent fix, not fix at all, lets hear from Asus directly before any speculations.

I wonder if a 3 slot bracket would stiffen the card up enough to fix the issue.

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Originally Posted by MrHDR

I wonder if a 3 slot bracket would stiffen the card up enough to fix the issue.

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There are reports that even holding/supporting the end of GPU won't stop the darn shroud vibration, so save yourself frustration.

At first, Asus rep gave us hope and promised to follow up on progress to fix that issue, but just like with the 0db mode that was promised to get fixed with further VBIOS, now he showed us 0db 30 cards FAQs that don't even follow its own specifications, so this vibration issue, It seems to be left on the back burner as well and no more acknowledgement of their mass faulty issue.

FYI. I m starting to have buyers regret with this 3090 Strix. I have been EVGA customer since they became company and I was on their auto notify list for each of their 3090, but because I was far the line and I got this Strix I removed myself from their list and now knowing what I know and hearing about Asus support I have some regret.

Well, I had my second Strix 2090 coming, but seen the issues and support you get I cancelled and we will see how things will progress here, It might be my first and last Asus product.

Good luck

**UPDATE**

I'm not sure what finally did it, but on November 24th I was contacted by asus over the phone and they gave me the option to use their Advance Replacement Program. I didn't even know that such a program existed. I allowed them to put a hold on a credit card and they sent me a new card, allowing me 14 days to send mine back. Once I got the card it wasn't in a retail box, but was packaged nicely and had the protective film on the light bar that was missing from my retail card. Card ran a tad cooler and clocks were just as good. I sent mine back the same day. They've since recieved it and dropped the hold on my card. New card has no fan issues so I'm happy now. I'm not sure what qualified me for the advance replacement. Maybe I complained enough.
We should make a list of all the people who's retail card didn't have film on the light bar, and then what retailers we got these from. Good luck to all and I hope your situations are resolved as well!

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Originally Posted by XskullbangerX

**UPDATE**

I'm not sure what finally did it, but on November 24th I was contacted by asus over the phone and they gave me the option to use their Advance Replacement Program. I didn't even know that such a program existed. I allowed them to put a hold on a credit card and they sent me a new card, allowing me 14 days to send mine back. Once I got the card it wasn't in a retail box, but was packaged nicely and had the protective film on the light bar that was missing from my retail card. Card ran a tad cooler and clocks were just as good. I sent mine back the same day. They've since recieved it and dropped the hold on my card. New card has no fan issues so I'm happy now. I'm not sure what qualified me for the advance replacement. Maybe I complained enough.
We should make a list of all the people who's retail card didn't have film on the light bar, and then what retailers we got these from. Good luck to all and I hope your situations are resolved as well!

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What was the phone number that asus contacted you with it atleast, or the area code if you do not want to share it? When did you contact Blake? I still have not received a call or email yet, just a reply from Blake stating that they'll be in contact with me.

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Originally Posted by funk3r

What was the phone number that asus contacted you with it atleast, or the area code if you do not want to share it? When did you contact Blake? I still have not received a call or email yet, just a reply from Blake stating that they'll be in contact with me.

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There is quite a few of us that still didn't receive any further info from either Blake or Asus itself, so let's hope that this is a good sign and things are moving in the right direction:)

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Originally Posted by Megascrypt

There is quite a few of us that still didn't receive any further info from either Blake or Asus itself, so let's hope that this is a good sign and things are moving in the right direction:)

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I don't know if it was a result of Blake's involvement or not.
I also left an unfavorable review on Newegg. I wanted to update it as well, but the strix 3090 isn't listed there at the moment.

The guy told me I could reach them at the number below..
Proactive Care: 510 257 7780 (Mon-Fri, 9 am to 6 pm PST)

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Originally Posted by XskullbangerX

**UPDATE**

I'm not sure what finally did it, but on November 24th I was contacted by asus over the phone and they gave me the option to use their Advance Replacement Program. I didn't even know that such a program existed. I allowed them to put a hold on a credit card and they sent me a new card, allowing me 14 days to send mine back. Once I got the card it wasn't in a retail box, but was packaged nicely and had the protective film on the light bar that was missing from my retail card. Card ran a tad cooler and clocks were just as good. I sent mine back the same day. They've since recieved it and dropped the hold on my card. New card has no fan issues so I'm happy now. I'm not sure what qualified me for the advance replacement. Maybe I complained enough.
We should make a list of all the people who's retail card didn't have film on the light bar, and then what retailers we got these from. Good luck to all and I hope your situations are resolved as well!

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Congrats, Asus stepping up to the place :cool:

You said It didn't come in retail box, but had the protective film on the RGB strip? did the card had the protective film on the shroud, centre chrome circles of the fans and backplate as well? I want to establish if the card was new and not someone else's return that was just fixed, did it look new? you never know how other were abusing the card .

Thanks

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Originally Posted by XskullbangerX

I don't know if it was a result of Blake's involvement or not.
I also left an unfavorable review on Newegg. I wanted to update it as well, but the strix 3090 isn't listed there at the moment.

The guy told me I could reach them at the number below..
Proactive Care: 510 257 7780 (Mon-Fri, 9 am to 6 pm PST)

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It must have been Blake's involvement, unless you call Asus or emailed them about that and requested new card prior to posting it on forum.

Don't feel to bad about your review on NewEgg, it is what it is, cards shroud/fans where rattling so, nothing less to be expected but big disappointment.

When you login to NewEgg you can still edit your review if you feel like Asus have rectified your issue.

Good luck and enjoy your new card

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Originally Posted by Megascrypt

Congrats, Asus stepping up to the place :cool:

You said It didn't come in retail box, but had the protective film on the RGB strip? did the card had the protective film on the shroud, centre chrome circles of the fans and backplate as well? I want to establish if the card was new and not someone else's return that was just fixed, did it look new? you never know how other were abusing the card .

Thanks

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Great question. All of the film was in place. On the fans, and even on the thin aluminum pieces on the back plate. Asus rep did say it goes through testing before they send it. Either way it looks good, no annoying sounds, runs cool, and clocks great.
What's odd to me is that my brand new retail card, had film everywhere but light bar. I wonder if someone from New egg peeked at it. Several people have mentioned theirs didn't have film on the light bar as well..

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Originally Posted by Megascrypt

It must have been Blake's involvement, unless you call Asus or emailed them about that and requested new card prior to posting it on forum.

Don't feel to bad about your review on NewEgg, it is what it is, cards shroud/fans where rattling so, nothing less to be expected but big disappointment.


When you login to NewEgg you can still edit your review if you feel like Asus have rectified your issue.

Good luck and enjoy your new card

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Not sure either way. Early on when I first called I asked if they did advanced replacement because I know other partners do, but the rep didn't say whether they did or not. It's definitely not something they offer right off of the bat..

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Originally Posted by XskullbangerX

Great question. All of the film was in place. On the fans, and even on the thin aluminum pieces on the back plate. Asus rep did say it goes through testing before they send it. Either way it looks good, no annoying sounds, runs cool, and clocks great.
What's odd to me is that my brand new retail card, had film everywhere but light bar. I wonder if someone from New egg peeked at it. Several people have mentioned theirs didn't have film on the light bar as well..

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When I got mine from Newegg it had protective film everywhere, it was completely brand new I suspect that the cards without film, especially on the RGB strip where repacked, returned and next customer end up getting them, but that's my suspicion.

There are people who have no shame and could easily open both retail and shipping box without you even suspecting a thing which is rotten.

I have been Asus workstation grade motherboards customer since I can remember with great experience, but this is my first Asus GPU and I feel that I can love their cards just as much, but the darn rattling it’s not good and a bit of a setback, It all depends on how and when Asus will rectify this in my case and I was about to pull the trigger on second Strix 3090 so I'm glad I'm holding on for now.

Hopefully, someone will contact me as well and I'll get brand new replacement.

Enjoy your card and thanks for chatting with me.

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Originally Posted by Megascrypt

When I got mine from Newegg it had protective film everywhere, it was completely brand new I suspect that the cards without film, especially on the RGB strip where repacked, returned and next customer end up getting them, but that's my suspicion.

There are people who have no shame and could easily open both retail and shipping box without you even suspecting a thing which is rotten.

I have been Asus workstation grade motherboards customer since I can remember with great experience, but this is my first Asus GPU and I feel that I can love their cards just as much, but the darn rattling it’s not good and a bit of a setback, It all depends on how and when Asus will rectify this in my case and I was about to pull the trigger on second Strix 3090 so I'm glad I'm holding on for now.

Hopefully, someone will contact me as well and I'll get brand new replacement.

Enjoy your card and thanks for chatting with me.

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Don't wait on them. Be tenacious as hell. Call the number I posted and tell them another user got advanced replacement and you want the same... I want everyone thats having this issue to do that, otherwise they'll forget because it's the holidays and they're busy..

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Originally Posted by XskullbangerX

Don't wait on them. Be tenacious as hell. Call the number I posted and tell them another user got advanced replacement and you want the same... I want everyone thats having this issue to do that, otherwise they'll forget because it's the holidays and they're busy..

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That's OK, I will wait. There are ton of people with the same issue, so it’s only fair to give Asus time to sort things out.

Thanks and enjoy your card.

Still waiting on Blake to tell us what will happen, if we need to send them back or get a kit to fix them ourselves.*

The last I heard from Blake was "We are going to send the parts for all European user together, and that might take at least a month. Sorry to keep you waiting."

So i guess they are at least sending out shrouds, or some form of replacement part.**

I'd rather the advanced replacement option over trying to fix it myself tbh... sure that makes more sense for Asus as well

I am also experiencing this issue. Noticed it a few days ago.

I'd be lying to say I'm not disappointed on a GPU that carries a $300 premium over the FE models.

https://www.youtube.com/watch?v=degHlEx1uAo

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Originally Posted by gooper23

I am also experiencing this issue. Noticed it a few days ago.

I'd be lying to say I'm not disappointed on a GPU that carries a $300 premium over the FE models.

https://www.youtube.com/watch?v=degHlEx1uAo

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You can clearly her it at the beginning and then just rattle regardless of you pressing RGB strips or not.

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Originally Posted by Megascrypt

You can clearly her it at the beginning and then just rattle regardless of you pressing RGB strips or not.

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It's actually rattling if I don't put any pressure of the RGB strip. If I just put a bit of pressure, the vibration sounds go away.

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Originally Posted by gooper23

It's actually rattling if I don't put any pressure of the RGB strip. If I just put a bit of pressure, the vibration sounds go away.

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Mine rattles regardless of GPU position, whether that is horizontal or vertical and whether I put any pressure on any part of the shroud and it's also pretty loud.

What is more disappointing is that It’s been about a month from when this was reported and from my understanding as of now there is still no movement as far is resolution to rectify this issue, at least for North America, that’s not good.

I have to truly rethink my next move, maybe sell it or return and get something else, problem is availability, otherwise I know what I would have done already.

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Originally Posted by Megascrypt

Mine rattles regardless of GPU position, whether that is horizontal or vertical and whether I put any pressure on any part of the shroud and it's also pretty loud.

What is more disappointing is that It’s been about a month from when this was reported and from my understanding as of now there is still no movement as far is resolution to rectify this issue, at least for North America, that’s not good.

I have to truly rethink my next move, maybe sell it or return and get something else, problem is availability, otherwise I know what I would have done already.

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That's very disheartening to hear. I'm also RMAing my Z490 Hero and it's closing in on 3 weeks without any progress on my advanced RMA request. The emails are slow and very little progress is made in those emails.

When it rains it pours ha.

Well, Just got this reply from Blake concerning the progress of the update for the NA market.

"The solution would not arrive soon in North America....really sorry about that.
If you are still in the replacement period that the seller gave you, you may contact them.
Thank you."

I ordered my card from Amazon, so my return and exchange window is still valid. The issue is Amazon's product stock, not sure they'll have one to exchange with me, and the second concern is getting a new one that also has the same issue. Has anyone been successful exchanging these cards and getting a non-defective one?

EDIT: So just contacted Amazon, they do not have these in stock as figured. They would not be able to exchange one for me, just a refund. This is ridiculous. So my options seem to be either return this and try to get another one during a drop or live with it until Asus figures out a solution, even though they are being cryptic.

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Originally Posted by funk3r

Well, Just got this reply from Blake concerning the progress of the update for the NA market.

"The solution would not arrive soon in North America....really sorry about that.
If you are still in the replacement period that the seller gave you, you may contact them.
Thank you."

I ordered my card from Amazon, so my return and exchange window is still valid. The issue is Amazon's product stock, not sure they'll have one to exchange with me, and the second concern is getting a new one that also has the same issue. Has anyone been successful exchanging these cards and getting a non-defective one?

EDIT: So just contacted Amazon, they do not have these in stock as figured. They would not be able to exchange one for me, just a refund. This is ridiculous. So my options seem to be either return this and try to get another one during a drop or live with it until Asus figures out a solution, even though they are being cryptic.

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That's what I got from Blake as well, doesn't sound promising. If we at least could get some idea rough ETA on what to expect from Asus, but no, nothing.

If this fix whatever that would be would take 1-2 even 3 months which is reasonable if you ask me I could wait, my card is honestly excellent clocker I wouldn't want to lose it, but no ETA at all as if there is and won't be fix at all.

I got mine from Newegg and I can return within 3 months which is good, but I contacted them last night and no ETA on stock availability at all.

I use my cards for Neurological Machine learning and currently I have 3x Titan RTX, few Titan Black running on my home network on # of systems, all that is running via special forensic network agents to connect to all GPUs on network and work together in combination with my main system with Strix 3090 which is the big boss I hate to brake that, in fact, I was going to get 2 more Strix 3090 but this is not promising at all.

What makes me believe Asus will ignore this/us because Blake's first response to the issue was "We are going to prepare the parts by larger batch for these two regions afterwards" which sounded like he might have had good intention and we also have to understand that most likely he is the middle man, but now not even rough ETA, doesn't sound promising and if there is no hope than what is there to hold on to.

I wouldn't want to look elsewhere yet, but if nothing else is giving to us as far is fixing for this, I might ditch it and not look back, you don't want to get stack with bad product, and no support, which we all heard how Asus support is rated in many reviews, let's see where this will take us.

This is a joke. I have this issue too. Absolutely unacceptable for an $1800+ card.

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Originally Posted by Liquidus

This is a joke. I have this issue too. Absolutely unacceptable for an $1800+ card.

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Agreed. I got an email telling me the repair would take 2 weeks with no guarantee and could take longer due to part shortages. They also told me I don't even qualify for a shipping label. It's a $1800 GPU, shipping and insuring this thing is going to be expensive as hell. I'm seriously considering just returning it.

My latest fix is working OK while I wait for updates.... i cut 3 small squares from a velcro cable tie and slid them in between the card and the shroud, 1 on each end and 1 in the middle. Had it like that for a week or so and combined with the sag bracket, it's working well. But yeah, eye-watering price for the card (still can't quite believe I pulled the trigger on it!) so this is disappointing... I specifically held out for Asus as wanted top tier on quality

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Originally Posted by pk1209

My latest fix is working OK while I wait for updates.... i cut 3 small squares from a velcro cable tie and slid them in between the card and the shroud, 1 on each end and 1 in the middle. Had it like that for a week or so and combined with the sag bracket, it's working well. But yeah, eye-watering price for the card (still can't quite believe I pulled the trigger on it!) so this is disappointing... I specifically held out for Asus as wanted top tier on quality

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I also just have a sag stand one end, and also a sag stand directly under the shroud where case PCI bracket is, this 90% resolves the issue for me, (stops the buzzing at the fan speeds I normally get to), but can come back with higher speeds. but again, should not have to push the shroud up to get it to be silent. Im rather pissed off, but as its still impossible to get a new card, i have to keep hold of it.Â*

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Originally Posted by gooper23

Agreed. I got an email telling me the repair would take 2 weeks with no guarantee and could take longer due to part shortages. They also told me I don't even qualify for a shipping label. It's a $1800 GPU, shipping and insuring this thing is going to be expensive as hell. I'm seriously considering just returning it.

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What country are you in? Im in the UK, by law the have to provide free returns and back n forth for faulty hardware, in absolutely no situation are the consumer required to pay for faulty returns.

Talked to the place i bought it from (in Norway for context) and they are sending me a replacement once they have them in stock.

I messaged Blake, they will eventually want the cards back to sort it, which is fine.

I currently am happily gaming undervolted (but overclocked) with two GPU sag holders stopping the buzzing noise which i'm fine with until Asus let us know what is going on :-).

Apart from the buzzing at nth fan speed, i'm very pleased with the card, it's an utter beast.*

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Originally Posted by curthard89

I messaged Blake, they will eventually want the cards back to sort it, which is fine.

I currently am happily gaming undervolted (but overclocked) with two GPU sag holders stopping the buzzing noise which i'm fine with until Asus let us know what is going on :-).

Apart from the buzzing at nth fan speed, i'm very pleased with the card, it's an utter beast.*

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I own 3x Titan RTX, 2x quadros RTX 6000, few Titan Blacks so they all quite expensive and very good at what they meant for, but I have to give Asus thumbs up for this Strix design.

Love the slick and stealth look especially with RGB's off and internal components are much superior to other AIB partners. Also mine can clock easily at 2060-2070 without drops, keep in mind I have good case airflow and my NHD15S dual fan takes a lot of that backplate heat out to exhaust, which is huge help.

I was able to put a bandaid on the issue until they have available stock for an advanced RMA. I had a piece of tape and just put it between the shroud. Seems to put enough tension on it to stop the audible vibrations.

Attachment 87313

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Originally Posted by gooper23

I was able to put a bandaid on the issue until they have available stock for an advanced RMA. I had a piece of tape and just put it between the shroud. Seems to put enough tension on it to stop the audible vibrations.

Attachment 87313

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Oh My :D definitely doesn't look appealing, but if it works for now until you can get your hands on replacement ;)