Fix to coilwhine on Maximus Hero XIII

@Shamino / All

Is there any way to talk to a member of the technical team about the coil whine issue? I really want to know if there is any fix that can be done.

Thanks

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Originally Posted by Poke13

@Shamino / All

Is there any way to talk to a member of the technical team about the coil whine issue? I really want to know if there is any fix that can be done.

Thanks

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may be helpful if you open a support case through the regular channel

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Originally Posted by Shamino

may be helpful if you open a support case through the regular channel

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Hi Shamino,

I already contacted customer support via email and they sent me one method to try to fix which did not work, the next step they said was to RMA the board.

My question is, is it possible to actually have a conversation with someone in the technical department about this issue?

The coil whine to me is that bad that I may as well have put spinning hard drives in my build as the noise is a bit like the tracking head on a HDD. Not really acceptable in my eyes and I am sure others too.

I agree with above, but ... what can one do ?
I have several ASUS motherboards using the Z590 chipset and they all have coil whine, I even tested a few other M13H boards and same story. So....not sure exactly what RMA will do in this case, send me another board with the same issue ?

Dear all,
Our technical support has been looking in to this case, so please keep replying here.
Please share a video of the issue. It would be great if the video is taken close up and we can better see which part is causing the issue.
And if you have tried the Beta BIOS, please kindly PM me your product SN.
Thank you so much.

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Originally Posted by Blake@ROG

It would be great if the video is taken close up and we can better see which part is causing the issue.

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I actually loled at this.

Quote:

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Originally Posted by Blake@ROG

Dear all,
Our technical support has been looking in to this case, so please keep replying here.
Please share a video of the issue. It would be great if the video is taken close up and we can better see which part is causing the issue.
And if you have tried the Beta BIOS, please kindly PM me your product SN.
Thank you so much.

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Thank you Blake and Shamino for getting back to us, it is much appreciated as currently we are kind of in the dark with the situation.

I have to be honest that I am very close to returning/RMAing the board as I need to sort the build out and start actually using it for work.

I would ideally not want to do that and would like to keep this Asus board (Hero XIII) or get a replacement that we know shouldn't have this issue etc.

Please see link below for video of the noise my Hero XIII board, this is my second Hero XIII both with the same issue. For me this is happening more when the system is idle and I have also noticed that due to the board noise I get some of the noise through to the front audio jack (I have done my best to isolate the Front Audio Panel cable away from the board/power supply etc).

https://youtu.be/JD8oRu39o8s
You will need to increase your volume a bit to hear the noise clearly but it is very noticeable once at the right level.

Model: ROG Maximus XIII Hero
Serial number: M1M0FM147410LT5

Quote:

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Originally Posted by Poke13

https://youtu.be/JD8oRu39o8s
You will need to increase your volume a bit to hear the noise clearly but it is very noticeable once at the right level.

Model: ROG Maximus XIII Hero
Serial number: M1M0FM147410LT5

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Exactly the same sound, I call it "Digital Noise from Beyond" :mad:
P.S. Even noise isolated Define 7 XL can't ''kill'' this noise...

Quote:

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Originally Posted by Blake@ROG

Dear all,
Our technical support has been looking in to this case, so please keep replying here.
Please share a video of the issue. It would be great if the video is taken close up and we can better see which part is causing the issue.
And if you have tried the Beta BIOS, please kindly PM me your product SN.
Thank you so much.

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Hey,

Here is an example of my Maximus Hero XIIi coilwhine, when playing back 4K HDR Blu-ray Remux MKV file. This causes 1-2 cores to clock high, with the other cores inactive.

Using beta BIOS 0013 (dated 15th April).

https://youtu.be/5s2uX7ombQ8

Update. Just updated from BIOS 0013 to BIOS 0801.

Enabled the three acoustic management options as so:
Attachment 88632

Opened up the same 4K Blu-Ray HDR Remux MKV file in Media Player Classic ( with Mad VR outputting 10bit colour to my CX48 OLED) - VERY pleased to say the coilwhine is greatly reduced!

Uploaded another video to show the difference:

https://youtu.be/5VQD-9HvIeQ

The coil whine is now at a level where it doesn't disturb me even when watching quiet movie scenes on high end headphones, which was my main issue.

Thank you very much, engineers!

You are aware nobody can see those videos becuase you made them private, right ? Thus defeating the very purpose of making them in the first place.

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Originally Posted by Ataemonus

You are aware nobody can see those videos becuase you made them private, right ? Thus defeating the very purpose of making them in the first place.

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Bet your fun at parties....

Just a misclick, videos are now unlisted, so can be viewed.

What are these parties you speak of ? :)))

Quote:

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Originally Posted by Dave2150

Update. Just updated from BIOS 0013 to BIOS 0801.

Enabled the three acoustic management options as so:
Attachment 88632

Opened up the same 4K Blu-Ray HDR Remux MKV file in Media Player Classic ( with Mad VR outputting 10bit colour to my CX48 OLED) - VERY pleased to say the coilwhine is greatly reduced!

Uploaded another video to show the difference:

https://youtu.be/5VQD-9HvIeQ

The coil whine is now at a level where it doesn't disturb me even when watching quiet movie scenes on high end headphones, which was my main issue.

Thank you very much, engineers!

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That's 100 percent better. Good job

Hi;
I buy ROG Z590-F WiFi , CPU i7 11700K
after one month i have issue coil whine Especially when i play games . and this issue Annoying to me .
i replace power supply , cooler aio , graphic card , cables the issue It still exists (coil whine in motherboard z590-F)
i like ASUS products but I am shocked
any solution ???
THank You

Hi,
yesterday I just updated to Beta Bios 0902 and tried the following CPU Power Management - Acoustic Noise Settings:

Acoustic Noise Mitigation: Enabled
Pre Wake/Ramp up/Ramp down time settings: all to 0
IA VR Domain: TRUE, FAST/4
GT VR Domain: TRUE, FAST/4
SA VR Domain: TRUE, FAST/4

Still massive coil whine as soon as I login to Windows.
If I disable C-States the coil whine is gone completely.

Further information: I left almost everything at default Asus OC settings, I just manually changed the
VCCIO Mem OC Voltage to 1.200V (at Auto it was 1.400V, don't need such a high value for 3600Mhz RAM clock at Gear 1 with BCLK 133/100)
Dram: 1.35V (automatically set by XMP I)
CPU system Agent Voltage: Auto (1.376V)

I hope this issue will be fixed soon, it is really annoying for a 500 bucks highend mainboard.
P.S.: Using an Asus THOR 850W power supply, I think it really comes down to the C-States setting, unfortunately Acoustic Noise Mitigation did not lower the coil whine at all with enabled C-States.

Another Asus XIII Hero user where with Intel i9 11900K. Massive coilwhine from the VRM area. Using bios 707 and all settings at default in bios. Why have ASUS not fixed this yet? This motherboard cost more than my car.

I've owned an XIII Hero for around 3-4 months and my board has just started coil whining. Is there any reason it would start coil whining now? I've never needed to enable noise mitigation because I've never heard any coil whine. Now I am having to set noise mitigation to level 8 and even at that level it can still faintly be heard.

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Originally Posted by Zeroed85

I've owned an XIII Hero for around 3-4 months and my board has just started coil whining. Is there any reason it would start coil whining now? I've never needed to enable noise mitigation because I've never heard any coil whine. Now I am having to set noise mitigation to level 8 and even at that level it can still faintly be heard.

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It's quite simple, the board always had coil whine you just did not notice until now.

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Originally Posted by Ataemonus

It's quite simple, the board always had coil whine you just did not notice until now.

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I don't know, the noise is very obvious and I would surely have noticed this earlier. Are you suggesting all XIII Hero have this whine?

No, ALL the Z590 boards I tried had this coil whine, not just the Hero or the ROG line, but ALL, even other brands, even TUF boards, and they do not share the PWM controller or VRM design, some are completely different to others and yet all have coil whine. I tested like 6 board models, and for the Hero I even tried 3 different boards.
Luckly, for me, the coil whine is only triggered in one situation, when playing video files with my preferred player (player makes no difference, I tried others as well, same result).

Can Asus please explain this coil whine? Convinced I've never heard coil whine on my board in the three months I've owned it I decided to buy another XIII Hero board. I've just finished installing it and on the stock BIOS out of the box (0232 I believe) no coil whine whatsoever. However I just flashed the current 0902 BIOS and the coil whine is back...

So is it the BIOS's causing this coil whine or is the coil whine inherent to the hardware when it is manufactured? Having just brought another brand new XIII Hero I would like some piece of mind knowing I don't have faulty hardware...

It is rather very disappointing that the Asus ROG Maximus XIII Hero has not just 1 but 2 problems

1) Coil whine issue
2) High PCH Temperature issue

Hope these 2 can be fixed with a bios update.

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Originally Posted by MCube74

It is rather very disappointing that the Asus ROG Maximus XIII Hero has not just 1 but 2 problems

1) Coil whine issue
2) High PCH Temperature issue

Hope these 2 can be fixed with a bios update.

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Which BIOS are you using? I think they reduced the PCH temp in the newer BIOS's. I can now have Thunderbolt enabled with the PCH at 60C idle. I think it can still reach 70C under load but that is better than 80C+

I ran the XIII Hero for close to 4 months and don't recall hearing any coil whine. Now whenever I log into Windows I get a loud buzzing noise. Whenever I run Cinebench R23 I get a loud grinding buzz as the test starts. I suspect the whine came along with the new BIOS's and was not present on the hardware to begin with...

Quote:

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Originally Posted by Zeroed85

Which BIOS are you using? I think they reduced the PCH temp in the newer BIOS's. I can now have Thunderbolt enabled with the PCH at 60C idle. I think it can still reach 70C under load but that is better than 80C+

I ran the XIII Hero for close to 4 months and don't recall hearing any coil whine. Now whenever I log into Windows I get a loud buzzing noise. Whenever I run Cinebench R23 I get a loud grinding buzz as the test starts. I suspect the whine came along with the new BIOS's and was not present on the hardware to begin with...

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Using the latest 0902 bios

I am getting about 80 degrees C temp readings in the bios. Using HWinfo app I sometimes see about 70 degrees C to 75 degrees C readings for the chipset

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Originally Posted by MCube74

Using the latest 0902 bios

I am getting about 80 degrees C temp readings in the bios. Using HWinfo app I sometimes see about 70 degrees C to 75 degrees C readings for the chipset

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https://rog.asus.com/forum/showthrea...ge4#post836162

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Originally Posted by Rocket Scientist

https://rog.asus.com/forum/showthrea...ge4#post836162

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Thanks for this great tip. Instead of 81-82 degress its now stable at 50-55 degrees.
Attachment 89886

I just bought a Hero XIII and guess what i got !!!! COIL WHINE !!!
Everytime i move my mouse around then i have coil noise coming from the cpu area.

Im using the newest bios and updates but its still there...

Is asus fixing this ?
We should all get new motherboards from asus for compensate..

So we disable C state for a fix ?
Or set a fixed cpu volt ? on how much ?

Or can someone tell me how i get rid of it in bios ?

Hi there!
I have a Z590-F WiFi and also have some whine while idle in Windows... I don't think I ear anything in other situations. I have also C-States enabled which from what i'm earing is the probelm here.
Is there any other solution besides turning off C-States?? The noise option is BIOS work in this situation and are they for that purpose?

EDIT: I tried Acoustic Noise Mitigation in BIOS and it really helped! I just enabled and used FAST/8 in all. FAST/2 did't stop the whine but /4 and/8 did!
Anyone konws what the /2 /4 /8 differences are?

Regards,
RicK

Is this an issue on all the Hero boards ? cuz i just made an RMA and will get a new board soon !

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Originally Posted by Psycrow

Is this an issue on all the Hero boards ? cuz i just made an RMA and will get a new board soon !

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- Hi, from what i'm seeying i think it is... Mine I just noticed it after 3 months of use, but don't know if it was already there in the beginning.
In the meantime i'm using:

Acoustic Noise Mitigation: Enabled
Pre Wake/Ramp up/Ramp down time settings: all to 0
IA VR Domain: FALSE, FAST/4
GT VR Domain: FALSE, FAST/4
SA VR Domain: FALSE, FAST/4

and it goes away the noise. if I use FAST/2 it's still audible.

- Anyone knows the difference between FALSE and TRUE and the /2 /4 /8 in the settings?? I can't see any difference if I use TRUE or FALSE, don't know what is the best setting...

Regards,
RicK

I recently bought Asus TUF Z590 Plus WiFi (sorry for posting here, can't find TUF forum) and 11700K. The MB itself makes almost no sound, BUT my RTX 2070 Super started making VERY loud coil whine in games with a new MB. Previously it was working just fine with 9700K and MSI MPG Z390 Gaming MB. I tried toggling all videocard- and PCIe-related settings at BIOS, tried all software hacks in Windows (vsync, g-sync, frame limiters etc). For now I ordered a new PSU (850W Platinum) because now I have 700W Bronze. But I am afraid that this problem is not related to the PSU, because the videocard have only very slight coil whine in Prime95 + FurMark. Does anyone faced the same issue?

I just got another new hero xiii board and it also has coil noise..not that high like the first one..so there is different on each board how noisy it is. In a full closed case with several fans i dont hear it at all.

Btw where do i find Acoustic Noise Mitigation in bios ???

Will Asus fix teh coil noise with bios update ?
Or are we ment to have it for ever and it cant be fixed ??

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Originally Posted by Psycrow

I Btw where do i find Acoustic Noise Mitigation in bios ???

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Hi there, it's in ADVANCED/CPU OPTIONS (or something)/ NOISE MITIGATION.
I'm doing OK this weekes using it enabled with FAST/4 in the 3 options. No more wine this settings.
Still don't know the diference between FALSE and TRUE... Both seems to work. Using FALSE btw.
Regards,
RicK

Found it but it dident help at all..no matter what i changed the outcome to. Then i still hear the coil noise. But only when i open the case removing the side panel and listen to the cpu area moving the mouse. The coil noise i slike a morse code..you can hear it ramps among with the cpu changing between idle and load. When i stress test the cpu in any benchmark tool then you cant hear the coil while..seems like putting the cpu on load fixes it, But then you need to set a manual cpu clock and disable the turbo modes and have ur cpu run constant at 5.0 ghx or so..that is not optimal for a mobo to over 500 $. So it has something to do with the volt somewhere out of my understanding. I hope a bios can fix it ans that asus is taking this serious !!

Can we get a status update on the coil noise from asus and hear what they have to say ?

Quote:

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Originally Posted by Psycrow

Found it but it dident help at all..no matter what i changed the outcome to. Then i still hear the coil noise. But only when i open the case removing the side panel and listen to the cpu area moving the mouse. The coil noise i slike a morse code..you can hear it ramps among with the cpu changing between idle and load. When i stress test the cpu in any benchmark tool then you cant hear the coil while..seems like putting the cpu on load fixes it, But then you need to set a manual cpu clock and disable the turbo modes and have ur cpu run constant at 5.0 ghx or so..that is not optimal for a mobo to over 500 $. So it has something to do with the volt somewhere out of my understanding. I hope a bios can fix it ans that asus is taking this serious !!

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Hi @Psycrow have tried various combinations in the noise mitigation settings? Like FALSE/4 or FALSE/8 or TRUE/8 etc... ?? Just saing because @ FALSE/2 I still hear wine but @ /4 I don't.
Ha, and C-STATES ON or OFF doesn't do anything for me. It wines the same.
I don't think is there any onther solution!? Maybe ASUS should give a glimpse of an ideia about this...
Regards

So is there any write up on noise mitigation in the bios? What it does, are there negative side effects to using it, etc.?

I havent tryed to change teh true/false, but i did change numers only..ill try change true false value.
Also i would like to hear about the side effects..like do our mobo become defective after a time ? like 2 years ?