Asus dark hero startup issue ?
Printable View
-
04-02-2022, 08:58 AMBASI1990
Has anyone here already accepted the offer and had their motherboard replaced/repaired by ASUS?
-Did you get a new or refurbished board? ->If you got a refurbished mainboard, what is the condition of the board?
-Can you see where exactly the board was repaired or what was changed?
-Did you get a replacement mainboard before you sent in the old one or did you have to send in the board and didn't have a mainboard for so long? ->If you didn't get a replacement mainboard, how long did you have to wait for the repaired board. -
04-02-2022, 06:48 PMJ2-D2
I'm also experiencing the power issue with the ROG CROSSHAIR VIII DARK HERO (BIOS ver. 4006). I purchased it new through Amazon late January 2022. All of my components are also new. I'm using it with a Seasonic PRIME TX-850 PSU and Ryzen 9 5950x CPU. For me, the desktop does not start up after being off for several days to a week. The lights will be on on the motherboard but it won't start up, even if I use the start button on the motherboard. To get it to turn on, I have to power off the PSU, wait for the motherboard lights to turn off, then power the PSU back on. Only then the desktop will power on. I have another, nearly identical build but with the CROSSHAIR VIII HERO (WiFi) and that one works great. However my build with the ROG CROSSHAIR VIII DARK HERO is having issues powering on.
-
04-21-2022, 07:05 AMWildBillSame issue now increasing in frequency
Now started to get the exact same issue that been increasing in frequency to daily now :(
PC will not power on, have to remove power cord to PSU then wait for the motherboard light to go off etc.
Once the PC is on it works fine.
Built this system in November and it's been working fine for months without issue until recently.
I flashed to the latest (4006) bios yesterday in the hope it would resolve the issue but it occurred again this morning.
ROG Crosshair Dark VIII Hero
4x8G CorVenLPX DDR4 4000C16AMD
AMD Ryzen 9 5950X Retail Box
Samsung 980Pro 1TB M.2 PCIe4
ASUS ROG Strix 1000W Gold PSU
Please advise how to resolve this issue? -
04-21-2022, 07:38 AMXairoo
Asus says, this problem requires a hardware fix.
Asus is currently preparing a replacement solution, they are still working on it.
But a replacement means you'll get a used board with the hardware fix.
Please get in contact with STARRAIN@ROG and tell him your serial number. -
04-24-2022, 05:18 PMBluRay
Hi all,
I have the same issue as everyone else.
Manufacturer was so kind enough to replace PSU (Corsair RM Series RM850x), CPU (AMD Ryzen 9 5950X), Memory (G.Skill Ripjaws V F4-3600C16Q-64GVKC) and of course the infamous MB "Asus ROG Crosshair VIII Dark Hero" as precaution.
Old MB: Part No: 90MB1760 - M0EAY0 - Check number X5T2 Made in China
New MB: Part No: 90MB1760 - M0EAY0 - Check number 5L5W Made in China
Running since April 4th, 2022 on new MB. Startup issue occurred again today April 24th this morning when the PC wouldn't start. Just terrible!
Are there any members out there that can confirm they don't have any issues? Could be that the majority do have the exact same issue but don't find it important or annoying enough to report :)
Thanks. -
04-25-2022, 07:38 AMWildBill
It would be REALLY helpful if Asus just came out and stated what the issue is they have identified and how it is fixed?
If it is a hardware issue then just state and help customers with the RMA process!
I bought my motherboard from Scan in the UK and they have accepted a RMA on the condition they can replicate the fault.
It is then covered by a 48hr replacement scheme they run.
As i cannot replicate the fault myself (some days it powers on, some days it don't) there is little hope they will and they state it would need to be sent to Asus for testing which would take 3 to 5 weeks.
As I use the computer daily I cannot afford to be without a PC for 3 to 5 weeks in the hopes it gets fixed :/
I like Asus products, but if this was a £100 motherboard I would truly just throw it in the bin and buy from elsewhere!
Come on Asus, this thread is several months old now and this is one of your premium products that got issues without a resolution...... -
04-25-2022, 05:23 PMBluRay
Agree, was surprised as well, no mentioning of the root cause or if they were able to identify the problem. Don't get me wrong, I love Asus products, but this is pretty ****ty on how they treat their customers/TUF-ROG enthusiasts.
What are the chances that this can be fixed via a BIOS update ? Zero? or should we consider it's indeed a hardware/capacitors failure on the MB?
I tried the following workaround:
Disable the fast boot in BIOS, as I read somewhere it could fix the issue. Actually on my end it got worst, had to turn off and on the PSU on a daily basis :D
I still have to test the ErP S4 + S5 enabled in BIOS as it could solve the boot/startup problems from what I read. Will test and report back, unless someone already did :D -
04-26-2022, 06:35 PMBillBittel
I will probably jinx myself saying this but my Dark Hero has never required me to cycle the PSU power switch to boot. Part number indicates it was made in China, though that does not seem to be a factor for this issue. I bought the mobo from New Egg in January of 2021. First boot was in April 2021. Currently running BIOS 4006.
-
04-27-2022, 11:49 AMWildBill
Asus support got back to me and stated the following (I have removed their name etc):-
Quote
"Hi WildBill,
Do you live in UK?
For motherboard, our tech team have found the solution to fix this issue but we have to do the special repair in our RMA center.
The RMA should be sent by the retailer in most of countries in Europe."
This to me indicates it is a component degrading over time and going out of tolerances causing the issue.
My computer been working fine for months until about 6 weeks ago and the issue is increasing in frequency to support my theory. (no hardware been changed)
Guess it's time to RMA but the 3 to 5 weeks turnaround and getting a refurbed product back is not ideal.
Scan in the UK have a 48hr replacement if they find a fault so I guess I just need to wait for it to fail completely and then get it replaced in a few days.
Kinda annoying but it is what it is...... -
04-27-2022, 12:32 PMXairoo