Asus dark hero startup issue ?

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Originally Posted by STARRAIN@ROG

Hi Xairoo,
Your pc won't wake up after sleep/hibernate mode, but others are can not startup after shutdown, so I'm not sure the issue is same as others or not.
I'll consult our tech team about this.
Thank you.

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I thought so too. But I enabled S5 and sleep was working. Also WOL. Maybe your tech team should test this.

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Originally Posted by STARRAIN@ROG

Hi WorldofShadows,
You said "i loaded the defauls in BIOS and turned Aura and USB-Charge off when the PC is off", that's why I want to double confirm BIOS all default settings.
I'm afraid our tech team cannot duplicate the not startup issue with the motherboard on hand, so we are waiting for stixix is willing to send the motherboard to our service center for further examination.
Because it is not convenient for you to try other PSU, so I'm not sure whether your are willing to send RMA and whether it cannot be duplicated with the components in our service center.
If it occurs often and you are willing to send RMA, may I have the serial number and RMA number via PM?
Thank you.

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Hey Starrain,

the "Aura off and usb-Charge off" settings came in place after i tried the pure defaults for about day, that was a bit bad explained from my side. The error occured on pure default settings, even with RAM not set to 3,2 GHz.
I'd willingly do an RMA, but i can't go without the board for 2-3 weeks or more, i need the PC for various things besides my normal work and gaming and i fear my x570-F can't handle all the stuff anymore or is broken in the first place. One reason why i switched to the Dark Hero.

But a little update from my side anyway: With the mentioned ErP to S5 i could start today the fourth day in a row without the error occuring.

The motherboard LEDs are disabled (Aura off). That works... until you can't wake/power on the PC - at this state the motherboards LEDs are turned on - but this happened only once until now (why?!).

S5 only didn't work. Sleep and WOL are working in S5 too (until it stopps and the "problem" appears). It acts like the S4/S5 mode.

Finally I think it has nothing to do with the OS, it's all about the motherboard and/or only BIOS based.

Quote:

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Originally Posted by WorldofShadows

Hey Starrain,

the "Aura off and usb-Charge off" settings came in place after i tried the pure defaults for about day, that was a bit bad explained from my side. The error occured on pure default settings, even with RAM not set to 3,2 GHz.
I'd willingly do an RMA, but i can't go without the board for 2-3 weeks or more, i need the PC for various things besides my normal work and gaming and i fear my x570-F can't handle all the stuff anymore or is broken in the first place. One reason why i switched to the Dark Hero.

But a little update from my side anyway: With the mentioned ErP to S5 i could start today the fourth day in a row without the error occuring.

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How often do you start your PC? You don't put it into sleep/hibernate mode?

You have turned off Aura. Please take a look at the RGB LEDs (the "ROG" logo at the top of the IO (USB, ...) Ports and/or the chipset header) on the motherboard when you aren't able to turn on your PC - are the LEDs turned on? And they are turned off when you can boot?

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Originally Posted by Xairoo

How often do you start your PC? You don't put it into sleep/hibernate mode?

You have turned off Aura. Please take a look at the RGB LEDs (the "ROG" logo at the top of the IO (USB, ...) Ports and/or the chipset header) on the motherboard when you aren't able to turn on your PC - are the LEDs turned on? And they are turned off when you can boot?

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Hey Xairoo

as mentioned before, i mostly only start one time a day, after work. On weekends sometimes more often.
No, i never hibernate my PC or let it sleep. When i'm leaving home i shutdown the system.
I have a NVME SSD so the boot time doesn't bug me in any way.

Aura ist set to "Stealth Mode" automatically by setting ErP to S5. When the sytem is on, Aura is running as usual, but i have configured it to "off" in the Amoury Crate, because i do not need or want rgb stuff.

When the "bug" occurs the "Start"-Button on the board is brightly lit. All other RGB-LEDs are off and i can't boot when that is the case.
With ErP S5 on, the PC is completely dark when it is off and i can boot for the 5th/6th day in a row without any error atm.

Finally S4+S5 and S5 only didn't work. The bug appears sometimes.
Also one time the RGB LEDs have been turned on when the "bug" appeared (Aura was turned off).

Looks like this problems happens to some boards (maybe to many, no idea).

Possible options:
1.) Will Asus fix this? How? What is Asus currently doing? Is there an ETA? Please give us some details.
2.) Return the motherboard and get a new working ROG Crosshair VIII Dark Hero? Or are they all "faulty"? How big is the chance to get a working board? Bought mine 15.10.2021.

You currently receive a motherboard from @stixix? So you should be able to reproduce this bug. Has this a high priority?

I'd like to help. But some more details should be put on the table. And replacing the motherboard again and again takes time, lifetime.

Feel free to send me a new working motherboard, I am located in Switzerland. I'll send you the current board directly to you or to the RMA center.
For trust I can provide full verified details (via PM/mail) about my person. So no worry to get "scammed". But I don't pay again for a motherboard or wait weeks to get a new motherboard after shipping it.

Hi WorldofShadows,
Thank you for your reply.
For RMA, I'm afraid it might take some time for transferring from the retailer, distributor to our repair center and examination in our repair center.
If you decided to send RMA, may I have the serial number and RMA number via PM?
Thank you very much.

Hi Xairoo,
I haven't get the RMA record from @stixix.
For your case, our tech team will test sleep/hibernate mode with our motherboard on hand.
I will keep you updated if there is any news.
Thank you.

Quote:

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Originally Posted by STARRAIN@ROG

Hi Xairoo,
I haven't get the RMA record from @stixix.
For your case, our tech team will test sleep/hibernate mode with our motherboard on hand.
I will keep you updated if there is any news.
Thank you.

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Is the tech team currently checking this, or is this on the to do plan?
No idea if I should return it (DOA), have time till 29.10.21.

Question: Can the RAM be a realistic problem for this type of bug?
I have used the same RAM (2x this kit: CMK32GX4M2E3200C16) on an other X570 board without any problems for 3 month. A Gigabyte Aorus Master - but this board is now faulty: 2,5 Gbit port sometimes missing, BIOS sometimes slow, sometimes it doesn't boot (had to shutdown because of the 2,5 Gbit port) - but no sleep problems at all. All the problems started when the 2,5 Gbit port became faulty.

Never had any RAM problems. Also not in our servers, nor any workstation.

Hi Xairoo,
This is on the to do plan and it might take some time.
If the DOA date is close and you have concerns about the issue, please consult the seller and return it.
Thank you.

Hi forum,

I am also experiencing this startup issue on my ROG CROSSHAIR VIII DARK HERO after I exchanged my RTX 2080 TI FE with an EVGA RTX 3080 TI FTW3 ULTRA.

When I shut down the PC at night, It typically won't power on the next day in the evening; I need to switch off the power supply (Corsair AX1200i) and wait until the white led of the on board start button goes dark before the board will power on again.

The only change so far seems to be the replacement of the graphics card, which now has a PCIe4 interface as compared to the PCIe3 of the 2080ti.
I would rule out the power supply, as the PC is working flawlessly once powered on; also the typical power draw of ~700W under load should not be critical.
Before the graphics card replacement, the board worked flawlessly for over a month without any issues.

I am really curious about the root cause of this issue - hopefully ASUS will be able to reproduce and fix.

Hi all,

Having the same exact issue as the OP and others. Runnig 5800X, MSI 3080 Gaming X Trio and Corsair RM1000X. Built my PC a few weeks ago and didn't really notice any issues until a while ago (I rarely power off or put the computer to sleep so this wasn't too apparent).

I'd be hard press to say this is a Ram issue as I have tested on my board with two different sets of ram on the QVL with the same result. Have gone through the recommendations of enabling erp s5, clean bios, etc. Tested each ram stick individually, in different combinations and this made no difference. Also ruled out PSU issue testing with an older corsair CM850.

Only real change before runnig into this bug was updating bios to the latest 3801 from 3302 but downgrading and other bios versions in between didn't remedy the issue either. While I haven't noticed an adverse effect on performance as the system is pretty stable when On I am concerned this may cause further issues down the line. If being left without a working PC for a few weeks wasn't such an inconvenience I would have RMA'd the board already though that seems to be the only option left at this point.

Hi Big B,

I replaced my motherboard a few days after I replaced my GPU (from 2080 to 3080).
What PSU do you have? Is it an option to test it again with your 2080?
Tomorrow I'll replace the 3080 with a 2080 (one sold, one kept), will see what happens.

I have read sometimes something about this boot/sleep related to the 3000 series Nvidia cards. Looks like it's really happening.

Cheers

Hi hakai,

I'll try my old 2080 for the next days. I can DOA until 29.10. - way better than RMA. But I guess it's GPU related.
RAM, PSU? That would be strange - but no idea, maybe it's true. People talk a lot when the day is long (we are all experts :cool:).

Perhaps Asus can tell us if this problem appears only to the 3000 series GPUs.

Cheers

Hi Xairoo,

Quote:

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Originally Posted by Xairoo

What PSU do you have? Is it an option to test it again with your 2080?

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PSU is a Corsair AX1200i (https://www.corsair.com/us/en/Catego.../CP-9020008-NA).

I still have the 2080 TI here, so swapping the graphics card back would certainly be possible - the only issue may be to find some time to actually do that ;)

/BB

So you also have a very good PSU, that shouldn't be the problem.

I just changed my GPUs and not tomorrow! DOA date is too close.
Replacing it took only a few minutes (if not watercooled or riser card or...).

Will post updates.

Hi Big B,
Have you restored bios to all default settings and it still won't power on the next day evening? Did it occur everyday or once in two days?
Is the bios version 3801?
Could you please also share me the result about swapping to 2080 TI?
May I have the information below?
- the serial number of your motherboard via PM
- the brand and the model name of the CPU and RAM
(Please check the specific model name of RAM such as G.SKILL F4-4400C19D-16GTZSW )
- OS version and the OS build
Thank you.

Hi hakai,
How often did it occur?(for example: if you start three times a day, once of them is not boot? ) only occurred while cold restart?
May I have the information below?
- the serial number of your motherboard via PM
- the brand and the model name of the CPU and RAM
(Please check the specific model name of RAM such as G.SKILL F4-4400C19D-16GTZSW )
- OS version and the OS build
Thank you.

Hi Xairoo,
Our tech team have tested the motherboard on hand with S3+S4 for 1hr and 16hr, but didn't face the issue so far.
If not wake up issue still occurs on your device, could you please send the motherboard to the retailer and transfer to our repair center for further examination, and share the repair number to me via PM?
If it doesn't occur with the 2080 graphics card, and only occurs with 3080 graphics card, please let me know.
Thank you.

Quote:

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Originally Posted by STARRAIN@ROG

Hi Xairoo,
Our tech team have tested the motherboard on hand with S3+S4 for 1hr and 16hr, but didn't face the issue so far.
If not wake up issue still occurs on your device, could you please send the motherboard to the retailer and transfer to our repair center for further examination, and share the repair number to me via PM?
If it doesn't occur with the 2080 graphics card, and only occurs with 3080 graphics card, please let me know.
Thank you.

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As you have read I am currently testing my 2080. So far no problems.

Chronologically until now:

• short sleep to test it after changing the card, then PC was operating for ~5 minutes
• sleep for ~45 minutes, wake with WOL, then PC was operating for ~1 minute
• sleep for ~2 hours, wake by WOL, then PC was operating for ~3 hours
• sleep for ~1 1/2 hour, wake by WOL, operating for ~7 minutes (backup)
• sleep for ~5 hours, wake by keyboard

Will test it until friday or until the first wake issue.

Just to clarify:

• RMA only if the problem exists with the 2080 too?
• Or if it's 3080 related wait until Asus or Nvidia or the holy salamander will publish a fix?

Cheers

Hi Xairoo,
Are your 2080 and 3080 graphics card also our products?
If yes, may I have the serial number of the two graphics cards via PM?
If no, may I have the brand and the specific model name of the two graphics cards?
Thank you.

Sure!

• MSI GeForce RTX 2080 Super Gaming X Trio
• MSI GeForce RTX 3080 Suprim X 10G LHR

Cheers

Hi Xairoo,
Thank you for your reply.
Could you please check enter sleep mode for over 8-9hr with 2080?
If the issue not occur with 2080, could you please help to check with 3080 again?
Thank you.

Yeah I'll test it tonight for the next days (without the WOL backup to achieve the 8-9 hours).
Still S5?

The problem occurs not every day. I'll test the 2080 for 2 days.

(anyway: looks like the problem is not related to such a long sleep time, happened also to a 30 minute sleep)

Hi,

I've been watching this thread for a few days and just want to say I was having the same problem: my usual usage is to turn it on in the morning at about 9am and shutdown in the evening about 11pm. After about three days of this, I went to turn on the PC and like other users it didn't start up. Had to reset the PSU to get it going.

Similar problem when I put the PC to sleep via Windows - had to switch the PSU off and on to get it to going.

Switched ERP to S5 earlier this week and it seemed to help, the PC would start up fine about 2 out of 3 times, but that third time it still needs a PSU reset to get it going again. Haven't detected a pattern yet.

Hardware:

• ASUS ROG Crosshair VIII Dark
• AMD Ryzen 9 5950X
• ASUS TUF GeForce RTX 3080TI 12 GB
• 64GB 2x32 Corsair LPX CMK64GX4M2E3200C16 (from the QVL)
• 1x Corsair 750W RM750x ATX Modular 80+Gold PSU

I updated the bios to the latest version on the first day, so it wouldn't seem that the problem was introduced by the bios update, as it was fine for three days.

Happy to offer more information if needed.

Thanks & good luck figuring it out.

Hi DrDoDo,

for how long do you put your system into sleep?

Cheers

Quote:

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Originally Posted by STARRAIN@ROG

Hi hakai,
How often did it occur?(for example: if you start three times a day, once of them is not boot? ) only occurred while cold restart?
May I have the information below?
- the serial number of your motherboard via PM
- the brand and the model name of the CPU and RAM
(Please check the specific model name of RAM such as G.SKILL F4-4400C19D-16GTZSW )
- OS version and the OS build
Thank you.

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Hi,

Happens more often than not. It's not so much how often I am able to boot but instead how often am I able to actually set the PC to sleep or to power off without it failiting to do so. If I had to put on number on it I would say that if I tried to put my pc to sleep 5 times yesterday 3 of those it would fail to do so. In the case of setting the PC to sleep it's pretty simple to notice it failed since the ram lights go completely off as well as the power led on the case that's when I have to power cycle to sucessfuly boot once again. Also happens when trying to shut down the PC though not as often maybe 1 out of 3 times).

I am currently away from my PC but these should be the ram model I tested with:
g skill F4-3600C16Q-32GTZN - supported according to Asus QVL
g skill F4-3600C18D-16GTZN - supported according to g skill qvl see: https://www.gskill.com/qvl/165/326/1...18D-16GTZN-Qvl
corsair CMK16GX4M2B3200C16 - a pair i was lent which should also be under the Asus qvl

I did test with a single stick of ram, using just two and in the case of the second g skill set mentioned tested with all 4 slots.

CPU = amd ryzen 7 5800X

I am running Windows 10 Pro version 21H1 build 19043.1288

Quote:

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Originally Posted by hakai

Hi,

Happens more often than not. It's not so much how often I am able to boot but instead how often am I able to actually set the PC to sleep or to power off without it failiting to do so. If I had to put on number on it I would say that if I tried to put my pc to sleep 5 times yesterday 3 of those it would fail to do so. In the case of setting the PC to sleep it's pretty simple to notice it failed since the ram lights go completely off as well as the power led on the case that's when I have to power cycle to sucessfuly boot once again. Also happens when trying to shut down the PC though not as often maybe 1 out of 3 times).

I am currently away from my PC but these should be the ram model I tested with:
g skill F4-3600C16Q-32GTZN - supported according to Asus QVL
g skill F4-3600C18D-16GTZN - supported according to g skill qvl see: https://www.gskill.com/qvl/165/326/1...18D-16GTZN-Qvl
corsair CMK16GX4M2B3200C16 - a pair i was lent which should also be under the Asus qvl

I did test with a single stick of ram, using just two and in the case of the second g skill set mentioned tested with all 4 slots.

CPU = amd ryzen 7 5800X

I am running Windows 10 Pro version 21H1 build 19043.1288

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You don't have a 2000 series Nvidia GPU or any other GPU than a 3080? Looks like you can reproduce this really fast. Perhaps I should try to shutdown my system to force this problem. Sleep problem doesn't appears so often, I think.

Would be great if you can test it too with an other (none 3000) GPU!

Quote:

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Originally Posted by STARRAIN@ROG

Hi Big B,
Have you restored bios to all default settings and it still won't power on the next day evening?

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Have not yet tried that. Absolute bios defaults might not be feasible as I still want to work with the PC, will try

BIOS defaults +
- AI Overclock Tuner: D.O.C.P. standard
- SVM Mode: Enabled
- Boot / Secure boot / OS-Type: Windows UEFI Mode
- Advanced / AMD fTPM config: Enable Firmware TPM
- Resize BAR: ON
- Download and Install Armory Crate App: OFF

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Did it occur everyday or once in two days?

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Did not occur today, so far I had 4 failures and 2 successful days since I swapped the 2080 TI with the 3080 TI.

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Is the bios version 3801?

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Yes, its 3801.

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- the brand and the model name of the CPU and RAM
(Please check the specific model name of RAM such as G.SKILL F4-4400C19D-16GTZSW )

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CPU: AMD Ryzen 9 5950x
RAM: 64GB, 4x G.Skill F4-3600C14-16GTZNA

Quote:

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- OS version and the OS build

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Edition Windows 11 Pro
Version 21H2
Installed 20.09.2021
OS build 22000.282
Windows Feature Experience Pack 1000.22000.282.0

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Thank you.

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You're welcome :)

Quote:

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Originally Posted by Xairoo

You don't have a 2000 series Nvidia GPU or any other GPU than a 3080? Looks like you can reproduce this really fast. Perhaps I should try to shutdown my system to force this problem. Sleep problem doesn't appears so often, I think.

Would be great if you can test it too with an other (none 3000) GPU!

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I have my old 1080 to hand. That will be an interesting test right?

Quote:

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Originally Posted by DrDoDo

I have my old 1080 to hand. That will be an interesting test right?

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Just test it and let us and specially Asus know!

All right, I tested my 2080 since yesterday. Worked until now - wasn't able to wake the system from sleep (~3 hours).

RMA the board? Btw. I'll try a DOA. Don't want to waste more money. Also looking around for a different motherboard (passive chipset cooling).

Has anyone read about such problems from other boards or is this only Dark Hero related? No idea.
And sooooo many boards aren't in stock. That's so bad because time is running.

@Asus, any idea if there is a big chance that the same model will be faulty again? Please let me know ASAP. I can get the same model within a few hours from my retailer.

Hi DrDoDo,
Do you mean you shut down the pc everyday, and it cannot turn on once about three days? and if it went to sleep mode, cannot wake up once about three days?
Have you tried other power supply?
If you switch to S5, it cannot wake up once about a week?
Have you restored bios to all default setting?
May I have the information below?
- the serial number of the motherboard and graphics card via PM
- OS build and OS version
Thank you.

Hi hakai,
Thank you for your reply.
How long did it shut down or sleep and occur often? about 30mins or over 5hr?
Could you please send our RMA for further examination and share the serial number and RMA number to me via PM?
Thank you.

Hi Big B,
Thank you for your reply.
When did you swap the 2080 TI with the 3080 TI? a week?
Could you please send our RMA for further examination and share the RMA number to me via PM?
Thank you.

Hi Xairoo,
I'm sorry we are not sure the root cause now, so I cannot guarantee is there the same issue on the same model.
Sorry for any inconvenience caused.
If you have returned the motherboard for DOA/RMA, could you please let me know?
Thank you.

Wanted to chime in here. Facing a similar issue with my X570 Crosshair VIII Hero (Wi-Fi) MB.

It seems random and it happens maybe 40% of the time. I put my PC to sleep and when I try to wake it with my mouse/keyboard sometimes, nothing happens. I see the lights on my keyboard flash for a quick sec and nothing happens. Trying to use the power button does nothing. I have to switch the power supply off and back on to turn the PC back on.

This is very concerning and starting to become annoying. My system is fairly new - built back in February of this year. I really hope this is not some hardware issue.

Below are my system specs:

Windows 10 Pro 19043.1288
X570 Crosshair VIII Hero (Wi-Fi) (Non Dark)
Bios version: 3601
32 GB RAM
850W Power Supply
GIGABYTE GeForce RTX 3080 GAMING OC
AMD 5900X Processor
Bios version:

Hello Guys
I get many problem with dark hero 8 motherboard.
RAM and crash issues + booting problem

Here my post :
https://rog.asus.com/forum/showthrea...ode-144)/page4

Eveything is fixed by changing the motherboard with RMA.
Don't loose time and money. Change you'r motherboard fast

Good luck

Hi JerJer123,
Do you put the pc to sleep via start>power>sleep? How long did you put the pc to sleep and occurred often?(ex. over 1hr)
Please update bios 3801 and restore bios to all default settings.
Thank you.

Hi Hardstyle,
May I have the serial number and RMA number via PM?
Thank you.