Asus dark hero startup issue ?

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07-19-2022, 02:33 PM
BASI1990

@Xairoo
did you send in your mainboard to get a replacement device, or did you send in your mainboard after receiving a new board?
07-21-2022, 04:17 PM
Xairoo

That's a kind of hijacking, but it's related to wake/sleep.

I got my replacement board because of the wake/sleep problem (this topic) but I still have Bluetooth problems.

It could happen that the Bluetooth (Intel(R) Wireless Bluetooth(R)) device disappears from the device manager.

Only a power off for a few seconds will help.

I had this problem before on Windows 10 and now Windows 11.

Anyway I don't think that can be a Windows or any other software problem because the device just disappears (I can see it disabled when I list all hidden devices).

Anyone else with that problem?

Quote:

Originally Posted by BASI1990

@Xairoo
did you send in your mainboard to get a replacement device, or did you send in your mainboard after receiving a new board?

I got the replacement before I returned the old board. Works fine, they used DHL for pickup.

Something bad: They made a mistake with the invoice/customs papers. They haven't marked the board as a replacement. So I got an invoice for handling/tax from DHL/customs. Finally Asus contacted DHL and I hope they really solved the mistake :)
07-25-2022, 10:32 PM
itzdevilsown

I'm having the same problems on my Strix B-550 Gaming XE, i could swear that Starrain (Asus Mod) has confirmed that this problems were indeed a Hardware Problem - but i can't find his posts anymore. They were either deleted or edited or i'm just dumb and my memories are completely off.
07-26-2022, 01:43 AM
STARRAIN@ROG

Hi itzdevilsown,
If you have the similar issue when using other motherboard model, please create a new thread for discussing.
Thank you.
07-26-2022, 10:49 AM
JBROG87

Quote:

Originally Posted by Xairoo

That's a kind of hijacking, but it's related to wake/sleep.

I got my replacement board because of the wake/sleep problem (this topic) but I still have Bluetooth problems.

It could happen that the Bluetooth (Intel(R) Wireless Bluetooth(R)) device disappears from the device manager.

Only a power off for a few seconds will help.

I had this problem before on Windows 10 and now Windows 11.

Anyway I don't think that can be a Windows or any other software problem because the device just disappears (I can see it disabled when I list all hidden devices).

Anyone else with that problem?

I got the replacement before I returned the old board. Works fine, they used DHL for pickup.

Something bad: They made a mistake with the invoice/customs papers. They haven't marked the board as a replacement. So I got an invoice for handling/tax from DHL/customs. Finally Asus contacted DHL and I hope they really solved the mistake :)

So you have a new motherboard to fix one hardware problem (the wake/sleep issue) and your new motherboard has a hardware bluetooth problem?
07-31-2022, 11:25 AM
Xairoo

Quote:

Originally Posted by JBROG87

So you have a new motherboard to fix one hardware problem (the wake/sleep issue) and your new motherboard has a hardware bluetooth problem?

You got it. Anyway, I have noticed this kind of problem also on a Gigabyte Aorus Master (separate OS install).
07-31-2022, 05:51 PM
JBROG87

Quote:

Originally Posted by Xairoo

You got it. Anyway, I have noticed this kind of problem also on a Gigabyte Aorus Master (separate OS install).

Mh, I am tempted now to finally go ahead and have my Dark Hero swapped for one without the wake/sleep issue, but I am nervous that I might get a board that then has other issues like yours.
My motherboard has no problems other than the wake/sleep problem.

Btw how did you go about having your motherboard swapped out with a new one ? I have sent a DM today to Starrain@Rog
08-03-2022, 05:36 PM
BASI1990

Quote:

Originally Posted by JBROG87

Mh, I am tempted now to finally go ahead and have my Dark Hero swapped for one without the wake/sleep issue, but I am nervous that I might get a board that then has other issues like yours.
My motherboard has no problems other than the wake/sleep problem.

Btw how did you go about having your motherboard swapped out with a new one ? I have sent a DM today to Starrain@Rog

If I got a new mainboard in advance, I would swap my mainboard as well.

@JBROG87 did you already get feedback from Starrain@Rog?
08-04-2022, 01:27 PM
JBROG87

Quote:

Originally Posted by BASI1990

If I got a new mainboard in advance, I would swap my mainboard as well.

@JBROG87 did you already get feedback from Starrain@Rog?

Yes I send Starrain@Rog a DM and he responded that the "replacement program" has finished. The only way to have this issue resolved now is to send in your motherboard, wait weeks or months and have it returned eventually. Meanwhile you can't use your PC.
For some reason some users get treated differently, Xairo had a NEW motherboard send to him just a few weeks ago and returned his old one.
I told Starrain this, but he did not comment on that.
08-04-2022, 07:35 PM
BASI1990

Xiaroo wrote this less than 4 months ago:

Quote:

Originally Posted by Xairoo

Just an update from STARRAIN@ROG

Hi Xairoo,
I'm sorry due to the impact of covid-19 epidemic, the replacement work and shipping is postponed, and the discussion of the replacement plan is stopped temporarily. Although the estimated time would be the beginning of June, it is hard to estimate when it would recover so far. However, I will keep you updated if it is early or delayed. If you don't want to wait, please let me know.
Thank you.

and now the exchange program is supposed to be over? omfg

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