Asus dark hero startup issue ?

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Originally Posted by Megascrypt

This has been issue to so many other owners of Dark Hero and to date no one knows which batches were effected. I can only presume since yours was from 2020, you might have had that coming. We all would like to know when was their latest production date of these boards that were fixed shipped out to retailers.

Honestly, I've heard a lot of good things about MSI and since Asus gives everyone run around with no any sort of info I would go for it, otherwise, you like many of us might wait for nothing.

Good luck

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Thanks mate.
Well if i consider that this issue is still not so old
and maybe Asus is still analyzing the production
numbers and so on in order to find out which boards are impacted
then it would make sense to make an official statement later when
everything is confirmed.

I could also imagine that this board was so much pre-ordered and ordered
even in small Switzerland only at the same shop i bought it, people were
waiting 3/4months to get it. Maybe production was speeded up, some bad parts came on boards
or maybe a incompatibility issues when some bios settings are used and so on.Â*
Since my pc doesnt start at all, i cannot help at this point :) haha.
Â*Â*Â*
That means it depends how much people report directly here
and even more how much boards get replacement local and asus never
correct be informed about.

But it would also be a great move to reach out to resellers and
inform them about a possible issue or make an official callout to users
to report this directly to an „dedicated“ email address if someone runs into this.

It would be great if the issue can be identified and Dark Hero gets a Rev 2.0.
I have opened a rma ticket in Switzerland and have ordered a new dark hero.Â*
Â*Lets see if i will run into the same issue again. The reason for that isÂ*
that i‘m running 4x8ddr4 gskill at 3800mhz cl14
which is only supported by asus. Strix 570 E Wifi 2 was an option
until i saw how cmos clear works and that was a no go.
Â*Â*
Thanks for the feedback! Â*

I have just picked up my new Asus Dark Hero. The package looks same but some labels are different.Â*
There is a windows 11 ready sticker, the serial & check numbers are complete different and i see manufacturing date is December 2021.
Â*
I hope i will have time this weekend to replace the previous dark hero and see
if there are some differences. Basically i should also do a clean windows install
switching from 10 to 11 home but i‘m far too lazy to install everything again i believe
but who knows :)

I was very happy with win 10 home performance as long my desktop was working.
I will keep you up2date and also update you about the feedback from my local shop.Â*

Â*

Nice that you got your new board, hopefully it works as it should, "fingers crossed"
Production date pretty much 2022..good, lest hope Asus new what was the problem before that and you have nice trouble free board.
Please let us know how it works
Good luck

Quote:

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Originally Posted by Megascrypt

Nice that you got your new board, hopefully it works as it should, "fingers crossed"
Production date pretty much 2022..good, lest hope Asus new what was the problem before that and you have nice trouble free board.
Please let us know how it works
Good luck

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Thanks mate.Â*
Well i got a new one because it was in stock so i could make the order
at 04:30am and have picked it up 7/8hours later.
As soon the new board has been tested including all system functions
and so on, i will drive to the shop and let the technical stuff there to test
it. I dont know exactly how long they will take to do so but it should be fast i guess.

Ps: i just saw that on the new board i see manufactured date 12.2021
but there is nothing about manufactured date on the first one i have preordered Nov 2020 and picked up on 08.12.2020.

I have also did a fast comparing and could not find any different information or specs change. But yes i hope that new boards which are now
windows 11 ready will not have this issue „finger crossed“ as you said :)

For me its really important to find out what happened because maybe i was using some bios settings which are maybe to risky
and that means even it was my fault i can only avoid running into a next issue with same board if i know whats wrong and specially how the fault was triggered. I work day in day out with hardware (network) and for me its
a huge pain to have a mainboard which was working perfect before the last shutdown, no whea, no events on windows, no issues at all… and next day just stopped :) that why i need a technical explanation 😂.

What is the status with your mainboard?
Any progress? updates? Â*

Please keep us posted and Good Luck

Quote:

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Originally Posted by Megascrypt

Please keep us posted and Good Luck

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02:49am. Previous dark hero board, from End Nov / Start Dec 2020 replaced with new one manufacturing date 12.2021 and everythingÂ*
is working again. System performance seem better or at least my system is really really smooth. i have also got today Noctua NT-H2 thermal paste and did a refresh for the cpu.Â*

Â*i just was not expecting to startup with previous Bios settings like on my last dark hero. but everything is there. i will double check since i see that some power options are different from windows but bios seem to be pretty same. Maybe this is normal but i didnt know that :)Â*

So: We now def can say that my dark hero was the issue. I have also checked close if i can Â*find some damaged parts or bad smell like when something was burned or whatever but NOTHING… The board looks great. i believe this should be checked. i wouldnt even mind to pay the transport costs and send it directly to asus technical team so they can use my board for troubleshooting. Â*

What Bios your new board came with, I'm almost sure its with 3904 or 4006, don't update to the latest if you haven't already

Quote:

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Originally Posted by Megascrypt

What Bios your new board came with, I'm almost sure its with 3904 or 4006, don't update to the latest if you haven't already

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it came with 3801. Whats wrong with 4006?Â*
i was using the one from dark hero support site from end of april i believe. Â*

No, there is nothing wrong with 4006 I was saying don't update to 4201, I think 3801 was OK as well. Are you planing on updating to 4006, If you thinking on doing it, but have some reservations, go ahead don't hesitate, its stable Bios and addresses some excessive voltage. For now 4006 bios is the latest stable, not only from my experience, but from other users as well.

I've been having this issue recently on a Crosshair VIII Hero WIFI , but I bought it in 2020. So my warranty is expired. Is there something I can try to solve it on my own?