Asus dark hero startup issue ?

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Originally Posted by NuadaXXX

I mean Reset RGB to default over the bios. (to factory reset) (i think its a good way as workaround)
...
atm i have no issues no sleep no colt start, after ich changed the RGB settings to a other in Armoury Crate. (but it is not 100% sync if i change LED to off, if i turn pc off, then the RGB goes not fully off, changed over Armoury.
it also fixed the start problems from the Dark Hero of me friend with changed RGB settings
...

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Hi NuadaXXX,
I don't quite understand what exactly you changed in the BIOS and in the app? The order is certainly not completely unimportant, too?
Maybe you can give a step by step guide ...then I and others can test and confirm if it leads to success.

So just turning off RGB in Armory App is not your trick, right?

Regards

Quote:

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Originally Posted by JBROG87

Considering that I am seeing some people have the same issue with a new/replacement board is making me think it might be a BIOS firmware issue rather than hardware related?
The chances of 2 boards having the same issue is very unlikely, unless Asus suddenly forgot how to make proper motherboards.

My dark hero has the problem but otherwise works perfectly. I have enabled S4 + S5 in the bios which erradicates any start up problem. I can use Hibernate/Sleep without any issues, ever, as long as that setting is turned on.

I hope ASUS can finally understand the problem and address it !

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I registered to share this information.

I looked into this, being intrigued by NuadaXXX's response.

I tried turning off AURA in the bios. When I turned on the "AURA OFF" setting, my computer would shut down after saving to CMOS and NOT respond to the power button anymore afterwards. This was exactly the same behavior like when it fails to wake from sleep. Motherboard LED's on etc, no response from keyboard/power button to wake from sleep. And wouldn't work anymore until powercycling the whole PSU as mentioned in this thread many times.

Figured I had found a 'connection' here.

So following that I tried setting AURA to STEALTH mode which turns off ALL lighting after POST (including the POST LED and status leds etc.) and that actually FIXED my problem.

So thank you very much NuadaXXX for this idea!!

I haven't had a single problem with waking from sleep ever since. Even after sleeping for extended periods of 8-12 hours.

Just for consistency/reproduction sake; I have also enabled the S4+ S5 ERP feature, but that didn't actually fix anything for me. However, I left it enabled.

So to reproduce my "fix" you would have to enable that S4+S5 ERP feature and set your AURA setting to "Stealth" mode.

I am guessing the ErP function isn't actually necessary for the fix to work, but I could be wrong. So if it doesn't work for you with it off, try with it on S4+S5.

Hope this can be fixed in a future bios update if this turns out to fix the issue for more people!

Try it for yourself and spread the word!

edit: some details about my setup for bios dev if it helps: 2x16gb dual rank 3600 16 19 19 39 XMP profile @ 1.35v (kit on QVL) / 3900X stock voltages / 3080Ti BIOS Version 3801

Quote:

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Originally Posted by Aalz0r

I registered to share this information.

I looked into this, being intrigued by NuadaXXX's response.

I tried turning off AURA in the bios. When I turned on the "AURA OFF" setting, my computer would shut down after saving to CMOS and NOT respond to the power button anymore afterwards. This was exactly the same behavior like when it fails to wake from sleep. Motherboard LED's on etc, no response from keyboard/power button to wake from sleep. And wouldn't work anymore until powercycling the whole PSU as mentioned in this thread many times.

Figured I had found a 'connection' here.

So following that I tried setting AURA to STEALTH mode which turns off ALL lighting after POST (including the POST LED and status leds etc.) and that actually FIXED my problem.

So thank you very much NuadaXXX for this idea!!

I haven't had a single problem with waking from sleep ever since. Even after sleeping for extended periods of 8-12 hours.

Just for consistency/reproduction sake; I have also enabled the S4+ S5 ERP feature, but that didn't work actually change anything for me. However, it's still enabled for me right now.

So to reproduce my "fix" you would have to enable that S4+S5 ERP feature and set your AURA setting to "Stealth" mode.

Hope this can be fixed in a future bios update if this turns out to fix the issue for more people!

Try it for yourself and spread the word!

edit: some details about my setup for bios dev if it helps: 2x16gb dual rank 3600 16 19 19 39 XMP profile @ 1.35v (kit on QVL) / 3900X stock voltages / 3080Ti BIOS Version 3801

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Hi Aalz0r,

And thank you for your post.

Have you tried without ErP enabled?
If I ask, it is because with this option enabled, it is impossible to benefit from the WoL functionality.

Quote:

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Originally Posted by tony-rambo

Hi Aalz0r,

And thank you for your post.

Have you tried without ErP enabled?
If I ask, it is because with this option enabled, it is impossible to benefit from the WoL functionality.

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I think it shouldn't really matter, because for me the ErP didn't fix the issue so, you can try with it off. Just saying what fixed it for me was setting the AURA mode to "Stealth mode". (the top right button in the bios) I didn't mess with the armor crate at all. (Don't have it installed.)

Quote:

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Originally Posted by Aalz0r

I registered to share this information.

I looked into this, being intrigued by NuadaXXX's response.

I tried turning off AURA in the bios. When I turned on the "AURA OFF" setting, my computer would shut down after saving to CMOS and NOT respond to the power button anymore afterwards. This was exactly the same behavior like when it fails to wake from sleep. Motherboard LED's on etc, no response from keyboard/power button to wake from sleep. And wouldn't work anymore until powercycling the whole PSU as mentioned in this thread many times.

Figured I had found a 'connection' here.

So following that I tried setting AURA to STEALTH mode which turns off ALL lighting after POST (including the POST LED and status leds etc.) and that actually FIXED my problem.

So thank you very much NuadaXXX for this idea!!

I haven't had a single problem with waking from sleep ever since. Even after sleeping for extended periods of 8-12 hours.

Just for consistency/reproduction sake; I have also enabled the S4+ S5 ERP feature, but that didn't actually fix anything for me. However, I left it enabled.

So to reproduce my "fix" you would have to enable that S4+S5 ERP feature and set your AURA setting to "Stealth" mode.

I am guessing the ErP function isn't actually necessary for the fix to work, but I could be wrong. So if it doesn't work for you with it off, try with it on S4+S5.

Hope this can be fixed in a future bios update if this turns out to fix the issue for more people!

Try it for yourself and spread the word!

edit: some details about my setup for bios dev if it helps: 2x16gb dual rank 3600 16 19 19 39 XMP profile @ 1.35v (kit on QVL) / 3900X stock voltages / 3080Ti BIOS Version 3801

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Hi Aalz0r,

If you take a look at my earlier post (and others) you can see that we are experiencing the problem specifically also with Stealth mode enabled (and any other LED mode).

Since the issue is so sporadic, I have found myself thinking I have a 'eureka moment' where I've discovered the important BIOS setting -- only to discover the problem returning later. Sometimes it can go for 30 reboots/sleeps before recurrence of the problem, sometimes it appears after just a few (<5) -- but so far, I do not find a single BIOS setting that reliability stops the failure on 3601 or 3801.

For the record, I've also reproduced the problem on different operating systems (Windows and Linux) using completely different software stacks. Same problem.

Quote:

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Originally Posted by Vitacola

Hi NuadaXXX,
I don't quite understand what exactly you changed in the BIOS and in the app? The order is certainly not completely unimportant, too?
Maybe you can give a step by step guide ...then I and others can test and confirm if it leads to success.

So just turning off RGB in Armory App is not your trick, right?

Regards

---

hi no idea what is imported and what not, I has changed RGB and after that I got days after start issues, then i going again to Armoury and has changed the profile to anything, and then back to default, and i have turned off all the standby options in Armoury. (but if i turn the power from the PC off the LEDs are still on "aura") i think this is also bug.... but it is off in the software.

then it was days working. and after i have see this i have uninstall armoury.. bäm the day after i got again start issues.

then i have do the same again. and after it was again working for days. i have windows reinstalled. and now i got 2 weeks no problems without armoury.

but it is still my RED standby color activated. Even though it's on display.

(and i got also the problem with s4 and s5 it was a bit working but the error is occure from time to time) only messing around with the RGB settings helpet me

just adjust something and reset it, and then it is best not to open Armoury for several days.

Quote:

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Originally Posted by von_nihil

Hi Aalz0r,

If you take a look at my earlier post (and others) you can see that we are experiencing the problem specifically also with Stealth mode enabled (and any other LED mode).

Since the issue is so sporadic, I have found myself thinking I have a 'eureka moment' where I've discovered the important BIOS setting -- only to discover the problem returning later. Sometimes it can go for 30 reboots/sleeps before recurrence of the problem, sometimes it appears after just a few (<5) -- but so far, I do not find a single BIOS setting that reliability stops the failure on 3601 or 3801.

For the record, I've also reproduced the problem on different operating systems (Windows and Linux) using completely different software stacks. Same problem.

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yes "Stealth mode" helps also, but after i changed the RGB setting in Armoury (bios has Default settings only ram-Cpu OC). i got till this day no problem, with the stealth mode the problem was mutch faster there for me again.

but that would also confirm that it has something to do with it.

so i said i would be happy about a full RGB reset button in the bios.

If Asus doesn't give us a beta BIOS to test something like this, the problem will never be found an 100% confirmed.

I have no way of completely resetting it, the settings are retained even after a new bios flash, that's ridiculous, and Armoury default change it also not 100% back.

Hi Xairoo,
Your RMA case is advanced ship process for the distributor. We have created RMA first on 11/8 to ship the replacement to the distributor, and then the distributor need to send the motherboard back for RMA. The distributor have sent back your motherboard on 11/16. However, it may take a while(about 2 weeks) since it is non-EU shipment and some time may be needed to release the shipment.
Once our repair center receive your motherboard, they will check if the issue can be reproduced.
Thank you.

Hi all,
I'm afraid the information from everyone is different. (stealth-mode, aura light settings, S4+S5...)
Some customers have sent RMA, and I will follow up those case to see if our repair center can reproduce the issue.
If it is possible, may I know the information below?
-If you shut down or put it to sleep mode and then turn it on or wake it up immediately, did the issue occur?
-How often the issue occurs?
For example: Shut down or put it to sleep mode for 1 hr each time and do 5 times a day. The issue occur once a day at least.
Thank you so much.

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Originally Posted by STARRAIN@ROG

Hi Xairoo,
Your RMA case is advanced ship process for the distributor. We have created RMA first on 11/8 to ship the replacement to the distributor, and then the distributor need to send the motherboard back for RMA. The distributor have sent back your motherboard on 11/16. However, it may take a while(about 2 weeks) since it is non-EU shipment and some time may be needed to release the shipment.
Once our repair center receive your motherboard, they will check if the issue can be reproduced.
Thank you.

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I prefer to speak openly, honestly and directly.
Forgive me when I say that this is a really slow process. That's nothing against you and that's definitively not your fault.
In this case it should be handled/shipped faster.
But yeah, a customer will place this issue in a higher priority. Specially because it's not only happening to one mainboard.

PS: The issue still happened to my replacement board only once.

Hey all, just an update - I received my motherboard back from ASUS (Asus Crosshair Hero Viii Wi-Fi) after about a week or so of the RMA. It appears all they did was send me a replacement motherboard. I assume this means they were able to replicate the issue, but I did not receive any details or any confirmation of this.

Just hoping this issue does not reappear with the new board.

Quote:

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Originally Posted by STARRAIN@ROG

Hi all,
I'm afraid the information from everyone is different. (stealth-mode, aura light settings, S4+S5...)
Some customers have sent RMA, and I will follow up those case to see if our repair center can reproduce the issue.
If it is possible, may I know the information below?
-If you shut down or put it to sleep mode and then turn it on or wake it up immediately, did the issue occur?
-How often the issue occurs?
For example: Shut down or put it to sleep mode for 1 hr each time and do 5 times a day. The issue occur once a day at least.
Thank you so much.

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Hi Starrain,

I expect the information from everyone is different because the issue is not related to a single BIOS setting but is something broader.

To answer your questions:
- Yes
- On average, 1/10 sleeps or power-cycles

Quote:

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Originally Posted by von_nihil

Hi Starrain,

I expect the information from everyone is different because the issue is not related to a single BIOS setting but is something broader.

To answer your questions:
- Yes
- On average, 1/10 sleeps or power-cycles

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it is 100% a bios issue 2 friends got this issue also and one of them has send it back to amazon and got a other. same issue after 15 days send it back 26 days later and now again the same problem, im sure this mb has no hardware issues.

that would be strange to get a broken MB 3 times
If it were a hardware problem, then the error would be there and it would not be possible to partially fix it.

i got the start issues 10x and now after ich changed rgb profile its not more there since ~20 days and 40+ starts.

Quote:

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Originally Posted by NuadaXXX

it is 100% a bios issue 2 friends got this issue also and one of them has send it back to amazon and got a other. same issue after 15 days send it back 26 days later and now again the same problem, im sure this mb has no hardware issues.

that would be strange to get a broken MB 3 times
If it were a hardware problem, then the error would be there and it would not be possible to partially fix it.

i got the start issues 10x and now after ich changed rgb profile its not more there since ~20 days and 40+ starts.

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Did you change the RGB settings via Armory Crate app or in the bios ?

Quote:

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Originally Posted by NuadaXXX

it is 100% a bios issue 2 friends got this issue also and one of them has send it back to amazon and got a other. same issue after 15 days send it back 26 days later and now again the same problem, im sure this mb has no hardware issues.

that would be strange to get a broken MB 3 times
If it were a hardware problem, then the error would be there and it would not be possible to partially fix it.

i got the start issues 10x and now after ich changed rgb profile its not more there since ~20 days and 40+ starts.

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It can be a hardware fault. Electrical components have tolerances. So it also can be temperature related in some cases. Different temperatures can result in different voltages (really easy example).

Also it could be possible that Asus got some bad components. That's a common problem. Components doesn't fit the values from the datasheet - that just could happen and that could also happen only to a few parts from a batch. Or components that got relabeled. Companies have to deal with these problems every day, specially when they buy from brokers (guess Asus does this only from really well known brokers, so relabeling shouldn't be a problem).

It's not only one component that is placed on the board. Perhaps a few tolerances were calculated too limited. And more hard limited (or bad) tolerances can cause an issue faster.

There are many possible sources for this issue.

The best solution would be: Sending Asus a complete system (and get a replacement for this of course) to find the problem. That's possible, but they have to ask, find and deal :-)

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Originally Posted by JBROG87

Did you change the RGB settings via Armory Crate app or in the bios ?

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"in Armory Crate"


ok i say it one more time :)

go bios do it to default (only cpu+ram oc) and BT+WLAN off (i have it off)

ErP = Disabled

--------------------
RGB LED Lightning

All on
Post Code only
Aury Only
-------------------

go to Armory Crate change rgb settings, turn all extra stuff off standby color e.c.t but change (also standby color) i have red

RESTART

go again to Armory Crate reset the profile

PC OFF

PC ON

go to bios save profile in bios.

CMOS reset

load PROFILE

------------------

i see now still my changed standby color (it is off in Armory Crate) but still on if pc is OFF

------------------

be happy and do not open Armory Crate, and see if it works or not. but dont touch Armory Crate in any way.


i can not exactly say wich settings i have turned off in Armory Crate but basically all that I have found.
i don't want it install ATM I got no problems now.

I took some more time today.
Regardless of NUADAXXX possible solution with RGB and Armory App, this I have not yet been able to test so exactly. But I can now say the following with certainty.

1. ErP Enabled to S4+S5 brings nothing and the error occurs anyway.
2. RGB set to stealth in the BIOS, brings also nothing
3. as well as simply, RGB Off, in Armory App

I have made the following test.
Sometimes the CPU under load with Cinebench R20, sometimes simply in idle (it occourd in both situations), 10 seconds the power button pressed to force a reset > PC can only start after PSU reset in 5 of 20 attempts.

Attempt 1 = PC did not start
Attempt 2 = PC start
Attempt 3 = PC start
Attempt 4 = PC start
Attempt 5 = PC start
Attempt 6 = PC start
Attempt 7 = PC did not start
Attempt 8 = PC start
Attempt 9 = PC did not start
Attempt 10 = PC did not start

After these 10 attempts I enabled ErP to S4+S5 since it looked like this could be a solution earlier this week, but again the problem occurred.

Attempt 1 = PC start
Attempt 2 = PC start
Attempt 3 = PC start
Attempt 4 = PC start
Attempt 5 = PC start
Attempt 6 = PC did not start
Attempt 7 = PC start
Attempt 8 = PC start
Attempt 9 = PC start
Attempt 10 = PC start

The whole thing took about 1h and at the end it shows me that no matter which setting is set in the bios, the error occurs.
Only the description of NUDAXXX I have not tested yet (RGB).

For the sake of completeness, in the past there was a
- CMOS reset
- Load defaults
- no overclocking,
- changed PSU, RAM, CPU, graphics card

It always occurred anyway.

Only in the 9 weeks where I exchanged the Boad for the MSI and otherwise all components were the same, the system ran without problems.

My dealer would like to send the board again to Asus for a RMA, but as long as no solution is found I think that is not goal leading or can Asus test with my board so accurately that it can be narrowed down?

Quote:

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Originally Posted by von_nihil

Hi Aalz0r,

If you take a look at my earlier post (and others) you can see that we are experiencing the problem specifically also with Stealth mode enabled (and any other LED mode).

Since the issue is so sporadic, I have found myself thinking I have a 'eureka moment' where I've discovered the important BIOS setting -- only to discover the problem returning later. Sometimes it can go for 30 reboots/sleeps before recurrence of the problem, sometimes it appears after just a few (<5) -- but so far, I do not find a single BIOS setting that reliability stops the failure on 3601 or 3801.

For the record, I've also reproduced the problem on different operating systems (Windows and Linux) using completely different software stacks. Same problem.

---

You are right. After nearly a week of no issues (even with longer sleeps) it struck again.

I tested 30 short sleeping bursts (sleep, wake after 15sec, sleep, wake after 15 sec) and found that it did not fail to wake from sleep even once.

So to me it seems it is a problem with some kind of deeper sleep state/power state that occurs after a longer period of time. (But not consistently?)

Can others confirm whether the bug happens for them after short sleeps as well?

And also, can you try setting your AURA setting in the bios to "AURA OFF" because when I did that, it caused the motherboard to stop responding to the power button after selecting "save changes & restart", in the exact same way it does when sleep bugs.

The expected behavior here is:
1. Change aura setting in bios to "AURA OFF"
2. Save changes & Reboot
3. Computer turns off
4. Doesn't come back on, until PSU is power cycled.

So if we have enough people who can reproduce that behavior, I think we could narrow it down to that setting. Since it's causing the same behavior as the sleep failure.

I think it would help the bios developers look in the right direction more.

Hello guys,
It's been two months since my new board (no repair, a real new one).
And computer works perfectly.

I've plugged and setup the new one exactly the same way as the first buggy one.

My conclusion : it's a material issue, or hardware deteriation .

I repeat, don't loose time trying to fix : ask your retailer to change the board

Quote:

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Originally Posted by Aalz0r

[...]The expected behavior here is:
1. Change aura setting in bios to "AURA OFF"
2. Save changes & Reboot
3. Computer turns off
4. Doesn't come back on, until PSU is power cycled.

So if we have enough people who can reproduce that behavior, I think we could narrow it down to that setting. Since it's causing the same behavior as the sleep failure.

I think it would help the bios developers look in the right direction more.

---

Confirmed, I tried this and got the same behavior.

Quote:

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Originally Posted by Hardstyle

Hello guys,
It's been two months since my new board (no repair, a real new one).
And computer works perfectly.

I've plugged and setup the new one exactly the same way as the first buggy one.

My conclusion : it's a material issue, or hardware deteriation .

I repeat, don't loose time trying to fix : ask your retailer to change the board

---

a friend got 2 times a new MB from Amazon (not repaired) and now he has the 3 MB and same issues as with the first.

Perhaps you behaved differently in the BIOS than on the first motherboard and did not triggered the bug

i have today 25 times the pc new startet

OFF
ON
OFF
ON

and i got not one error

there was a time when the error occurred after every start

and after RGB reset it works normal.

sorry i can't leave your comment stay like that, i don't believe in a hardware error not 3 times in a row

Quote:

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Originally Posted by Aalz0r

The expected behavior here is:
1. Change aura setting in bios to "AURA OFF"
2. Save changes & Reboot
3. Computer turns off
4. Doesn't come back on, until PSU is power cycled.

---

Hi Aalz0r and tony-rambo,
If you restore bios to all default settings, and then only change aura setting to "AURA OFF", does it happen?
If you replace other power supply, does it also occur?
Did it occur every time?
Is the bios version 3801?
May I have the following information?
- the serial number of motherboard via PM
- the brand and model name of CPU, RAM, graphics card and PSU.
(Please check the specific model name of RAM such as G.SKILL F5-6000U4040A16GX2-TZ5RS.)
@Aalz0r have mentioned CPU 3900X, graphics card 3080Ti and bios version 3801 in previous discussion.
- a video about how you adjust bios settings and the issue occurs
- OS version & OS build
Thank you so much.

Quote:

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Originally Posted by STARRAIN@ROG

Hi Aalz0r and tony-rambo,
If you restore bios to all default settings, and then only change aura setting to "AURA OFF", does it happen?
If you replace other power supply, does it also occur?
Did it occur every time?
Is the bios version 3801?
May I have the following information?
- the serial number of motherboard via PM
- the brand and model name of CPU, RAM, graphics card and PSU.
(Please check the specific model name of RAM such as G.SKILL F5-6000U4040A16GX2-TZ5RS.)
@Aalz0r have mentioned CPU 3900X, graphics card 3080Ti and bios version 3801 in previous discussion.
- a video about how you adjust bios settings and the issue occurs
Thank you so much.

---

I cannot test with another power supply as I do not have one on hand.

But I tested about 4-5 times and it happened every time consistently. Even after powercycling the PSU, and restarting (without changing the setting) after turning off the computer manually (for example, letting it boot to windows, then shutting down normally) it will not respond anymore to power button presses, until you power cycle the PSU.

I am trying NuadaXXX's method now with crate+reset so if the bug happens again, I will let you know and make a video.
So far (1 day of long 10-14 hour sleep mode) and it started fine. But time will have to tell if it keeps working well.

I will PM you the details of my board and RAM.

Quote:

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Originally Posted by NuadaXXX

"in Armory Crate"


ok i say it one more time :)

go bios do it to default (only cpu+ram oc) and BT+WLAN off (i have it off)

ErP = Disabled

--------------------
RGB LED Lightning

All on
Post Code only
Aury Only
-------------------

go to Armory Crate change rgb settings, turn all extra stuff off standby color e.c.t but change (also standby color) i have red

RESTART

go again to Armory Crate reset the profile

PC OFF

PC ON

go to bios save profile in bios.

CMOS reset

load PROFILE

------------------

i see now still my changed standby color (it is off in Armory Crate) but still on if pc is OFF

------------------

be happy and do not open Armory Crate, and see if it works or not. but dont touch Armory Crate in any way.


i can not exactly say wich settings i have turned off in Armory Crate but basically all that I have found.
i don't want it install ATM I got no problems now.

---

Hi NuadaXXX,
I don't get it.

Part A - BIOS
1. load default
2. do changes for CPU/RAM
3. Aura set to "All on" ("Post Code only" does not exist) Aury Only??? Please more details on this step

Part B - Windows Armoury Crate App
1. just change RGB settings
2. turn RGB off (I can't find Standby color )
3. Reboot
4. reset Profile (means it will show rainbow?!)
5. PC OFF

Part C - BIOS
1. PC ON
2. save profile in bios.
3. CMOS reset
4. load PROFILE

"i see now still my changed standby color (it is off in Armory Crate) but still on if pc is OFF"
As I wrote, I don't find the settings for standby color

Thanks a lot

Quote:

---

Originally Posted by Vitacola

Hi NuadaXXX,
I don't get it.

Part A - BIOS
1. load default
2. do changes for CPU/RAM
3. Aura set to "All on" ("Post Code only" does not exist) Aury Only??? Please more details on this step

Part B - Windows Armoury Crate App
1. just change RGB settings
2. turn RGB off (I can't find Standby color )
3. Reboot
4. reset Profile (means it will show rainbow?!)
5. PC OFF

Part C - BIOS
1. PC ON
2. save profile in bios.
3. CMOS reset
4. load PROFILE

"i see now still my changed standby color (it is off in Armory Crate) but still on if pc is OFF"
As I wrote, I don't find the settings for standby color

Thanks a lot

---

----------
A
3. yes Aury Only is right and it is default

-----------

B

2. https://youtu.be/qa3xfgZkmDI?t=136 (change color (i have static red )and after restart turn it off and all settings in armory that u can find.)

4. after reset it is again Rainbow yes, but the standby color is not resetet and still there.

Quote:

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Originally Posted by Aalz0r

I cannot test with another power supply as I do not have one on hand.

But I tested about 4-5 times and it happened every time consistently. Even after powercycling the PSU, and restarting (without changing the setting) after turning off the computer manually (for example, letting it boot to windows, then shutting down normally) it will not respond anymore to power button presses, until you power cycle the PSU.

I am trying NuadaXXX's method now with crate+reset so if the bug happens again, I will let you know and make a video.
So far (1 day of long 10-14 hour sleep mode) and it started fine. But time will have to tell if it keeps working well.

I will PM you the details of my board and RAM.

---

if it bug again do it again, or try something out yourself and when you have done that always do a cmos reset and then armory stays out.

i got one time a wired issue i got days no problems, then i have armoury deinstalled and bam, again i got the error lol?

then i have do the same and after it was working some days i have windows reinstalled then armory was never on the system and now i got no error since this day.

Quote:

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Originally Posted by STARRAIN@ROG

Hi Aalz0r and tony-rambo,
If you restore bios to all default settings, and then only change aura setting to "AURA OFF", does it happen?.

---

with aura off i got the same error.

only with my reset method its now working wirred yes but i lie not :)

Hi STARRAIN@ROG,

Quote:

---

Originally Posted by STARRAIN@ROG

If you restore bios to all default settings, and then only change aura setting to "AURA OFF", does it happen?

---

Yes

Quote:

---

Originally Posted by STARRAIN@ROG

If you replace other power supply, does it also occur?

---

Unfortunately, I have no other power supply available at the moment

Quote:

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Originally Posted by STARRAIN@ROG

Did it occur every time?

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When ErP option is disabled, yes

Quote:

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Originally Posted by STARRAIN@ROG

Is the bios version 3801?

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Yes

Quote:

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Originally Posted by STARRAIN@ROG

- the serial number of motherboard via PM

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I have already communicated it to you via PM

Quote:

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Originally Posted by STARRAIN@ROG

- the brand and model name of CPU, RAM, graphics card and PSU.

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- AMD Ryzen 9 5950X
- G.Skill F4-4000C16D-32GTRSA
- EVGA GeForce RTX 3090 XC3 ULTRA GAMING
- Be Quiet! ATX 1200W Dark Power PRO 12 80+ TITANIUM

Quote:

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Originally Posted by STARRAIN@ROG

- OS version & OS build

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Microsoft Windows 11 Professional (x64) Build 22000.348




Finally, I have two pieces of information to specify:

- Despite what could be said previously concerning the ErP option, I confirm that for the moment, since I activated this option (on Enable (S4 + S5)), my PC starts every time without problem (tested only a start after a shutdown under Windows, I did not test after a standby because I do not use this feature),

- I noticed a problem with the "Download & Install ARMORY CRATE app" option in the BIOS, by default it is on Enabled, and when I set it to Disabled, the PC restarts but does not go beyond the POST, I have to reset the CMOS.

The new board has this problem too, but not that often.

Returned board:

• Happened daily multiple times

Replacement board since 27.10.2021:

• 13.11.2021
• 26.11.2021

Sometimes the system crashes while waking, but that's really rare. Only happened while a WOL a few times.
Haven't done a BIOS updates, so I am still on 3601, but I'm updating it now.

Quote:

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Originally Posted by Xairoo

The new board has this problem too, but not that often.

Returned board:

• Happened daily multiple times

Replacement board since 27.10.2021:

• 13.11.2021
• 26.11.2021

Sometimes the system crashes while waking, but that's really rare. Only happened while a WOL a few times.
Haven't done a BIOS updates, so I am still on 3601, but I'm updating it now.

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yes its the bios not the hardware 100%

i got also that wol but most likely after i change a bios setting and got this after the first start. but the system is in windows 100% stable i have testet each core solo for 12h with prime and 24h the ram

and no games crash or so it runs all 100%

i have one question, was u ever with ur new mb in armoury crate or never?

Or there could be a connection that you changed the rgb and it started with the problems days later.

i think that info can help

Quote:

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Originally Posted by NuadaXXX

yes its the bios not the hardware 100%

i got also that wol but most likely after i change a bios setting and got this after the first start. but the system is in windows 100% stable i have testet each core solo for 12h with prime and 24h the ram

and no games crash or so it runs all 100%

i have one question, was u ever with ur new mb in armoury crate or never?

Or there could be a connection that you changed the rgb and it started with the problems days later.

i think that info can help

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I had this ****ty program installed and just started it ;-)
But no idea if I started it after replacing the board.

I don't think it's because of the app. But who knows. 1.07 GB for such a ****ty tool. Wow! Just uninstalled it.

I just started to puke after I updated the BIOS and checked the fan profile with Fan Xpert: All my profiles got deleted (they are stored on the drive C:\ProgramData\ASUS\Dip\FanXpert\Profiles) because "new hardware" LOL. Instead of moving the profiles to the trash... holy ****, happy to had a backup. As we all know, ALL mainboard apps suck, but some suck more.

They should keep an eye on functionality instead of the UI. You open these apps for a few minutes for a few times and not every day.

I have now tested the settings of NuadaXXX. (RGB)
Without success. After two shutdowns the error already occurred.

I'll send the board back to ASUS on Monday for an RMA.

Quote:

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Originally Posted by Vitacola

I have now tested the settings of NuadaXXX. (RGB)
Without success. After two shutdowns the error already occurred.

I'll send the board back to ASUS on Monday for an RMA.

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That's all strange, ERP on helps some, Aura OFF others, neither did anything for me, but the RGB reset worked and I had now for 3 weeks no problems.

i have not changed one setting i have testet some times and restarts and then it was away no idea why test more.

i have sure do 5 cmos reset. and i have push 3-5 times 10 sec the cmos button for one try. that im 100% sure it is deleted.. maybe it was this.. or both.. no idea Don't give up so easily )

and say if RMA helps u

Quote:

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Originally Posted by Xairoo

I had this ****ty program installed and just started it ;-)
But no idea if I started it after replacing the board.

I don't think it's because of the app. But who knows. 1.07 GB for such a ****ty tool. Wow! Just uninstalled it.

I just started to puke after I updated the BIOS and checked the fan profile with Fan Xpert: All my profiles got deleted (they are stored on the drive C:\ProgramData\ASUS\Dip\FanXpert\Profiles) because "new hardware" LOL. Instead of moving the profiles to the trash... holy ****, happy to had a backup. As we all know, ALL mainboard apps suck, but some suck more.

They should keep an eye on functionality instead of the UI. You open these apps for a few minutes for a few times and not every day.

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yes, i hate also that app, it's garbage.

That's why I don't want to install it now to see what's set :-)

now all is working smooth, and never change a running system :-)

I am also the owner of a Crosshair Dark Hero mainboard and have the same problems that are dealt with in this topic.
My PC doesn't always start when I press the start button on the case or on the mainboard, it only helps to completely disconnect the PC from the power. Then I can start the PC normally again.

My system:

CPU: Ryzen 9 5900x
Mainboard: Crosshair Dark Hero / BIOS 3801
RAM: G.Skill Trident Z Neo 32GB 3800 CL 14
System hard drive: WD Black SN850
GPU: AMD Radeon RX 6900 XT reference design
PSU: Be Quiet Dark Power Pro 12 1200w

The problem can be avoided if I change the setting for ERP to S5 in the BIOS. But then every now and then I have the problem that my PC doesn't boot properly.
Usually the yellow (DRAM) or the white (VGA) Q-LED lights up.

To troubleshoot, I swapped all components for others, except for the mainboard and the CPU.

Quote:

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Originally Posted by BASI1990

I am also the owner of a Crosshair Dark Hero mainboard and have the same problems that are dealt with in this topic.
My PC doesn't always start when I press the start button on the case or on the mainboard, it only helps to completely disconnect the PC from the power. Then I can start the PC normally again.

My system:

CPU: Ryzen 9 5900x
Mainboard: Crosshair Dark Hero / BIOS 3801
RAM: G.Skill Trident Z Neo 32GB 3800 CL 14
System hard drive: WD Black SN850
GPU: AMD Radeon RX 6900 XT reference design
PSU: Be Quiet Dark Power Pro 12 1200w

The problem can be avoided if I change the setting for ERP to S5 in the BIOS. But then every now and then I have the problem that my PC doesn't boot properly.
Usually the yellow (DRAM) or the white (VGA) Q-LED lights up.

To troubleshoot, I swapped all components for others, except for the mainboard and the CPU.

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Could we perhaps gather how many of us with the issue have G.Skill ram?

I'm also on G.Skill Trident Z Neo but 3600 CL16 ver. Should all use similar design/RGB controller though? Only difference being memory IC configurations.

Quote:

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Originally Posted by Aalz0r

Could we perhaps gather how many of us with the issue have G.Skill ram?

I'm also on G.Skill Trident Z Neo but 3600 CL16 ver. Should all use similar design/RGB controller though? Only difference being memory IC configurations.

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The components I used to troubleshoot were:

RAM: G.Skill Trident Z RGB DDR4-3200 DIMM CL14 (also G.Skill RAM)
System hard drive: 250GB Samsung 960 Evo M.2
GPU: GTX 1080ti
PSU: be quiet! Dark Power Pro 11

<--- G.Skill Trident Z Neo 3600 CL16

Quote:

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Originally Posted by NuadaXXX

a friend got 2 times a new MB from Amazon (not repaired) and now he has the 3 MB and same issues as with the first.

Perhaps you behaved differently in the BIOS than on the first motherboard and did not triggered the bug

i have today 25 times the pc new startet

OFF
ON
OFF
ON

and i got not one error

there was a time when the error occurred after every start

and after RGB reset it works normal.

sorry i can't leave your comment stay like that, i don't believe in a hardware error not 3 times in a row

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Component can be defective at first start or 3 months later. It's random...

The only difference between first and second setup : I've installed bios 3801 right after building the pc and before installing windows

About RGB light, it's always set to off when computer down in bios for me

Quote:

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Originally Posted by NuadaXXX

<--- G.Skill Trident Z Neo 3600 CL16

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Quote:

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Originally Posted by BASI1990

The components I used to troubleshoot were:

RAM: G.Skill Trident Z RGB DDR4-3200 DIMM CL14 (also G.Skill RAM)
System hard drive: 250GB Samsung 960 Evo M.2
GPU: GTX 1080ti
PSU: be quiet! Dark Power Pro 11

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So that makes at least 3 of us already with Trident Z Neo RGB memory.

Anyone else with the problem please post your RAM model/brand.

Who knows it could be narrowed down to some incompatibility with RAM's RGB controller and motherboard RGB controller? (Just some wild guessing here...)

Since so far it seems to be affected by AURA setting in bios, and at least 3 of us have near identical RGB memory kits, so there could be a connection?

Quote:

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Originally Posted by Aalz0r

So that makes at least 3 of us already with Trident Z Neo RGB memory.

Anyone else with the problem please post your RAM model/brand.

Who knows it could be narrowed down to some incompatibility with RAM's RGB controller and motherboard RGB controller? (Just some wild guessing here...)

Since so far it seems to be affected by AURA setting in bios, and at least 3 of us have near identical RGB memory kits, so there could be a connection?

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I have 4 x G.Skill 16 GB DDR4-3200 'Ripjaw' DIMMS (16-18-18-38) in my system -- but they have no RGB whatsoever. Same problem.

In fact, other than the motherboard itself, I have no lights in the case generally.