Asus dark hero startup issue ?

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Originally Posted by stixix

I just got a refund for my "new" used board - can't decide if I'm going ASRock, Gigabyte og MSI.

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https://us.msi.com/Motherboard/MEG-X570-UNIFY

its very good even on auto oc, my cpu boost on this mb 50mhz higher as with dark hero

i have test in on a friends unify, if only I had known that beforehand....

25~ CPU-Z single score more, and i have here a custom loop, the test was without.

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Originally Posted by stixix

I just got a refund for my "new" used board - can't decide if I'm going ASRock, Gigabyte og MSI.

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MSI has some of the best support for AMD, useful BIOS features and board quality is good.
Gigabyte has some really unique motherboards and board quality is good.
Would not use ASRock only boards I've had issue with AMD wise.

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Originally Posted by NuadaXXX

https://us.msi.com/Motherboard/MEG-X570-UNIFY

its very good even on auto oc, my cpu boost on this mb 50mhz higher as with dark hero

i have test in on a friends unify, if only I had known that beforehand....

25~ CPU-Z single score more, and i have here a custom loop, the test was without.

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Active chipset fan - that's why I have moved the passive cooled board.

Short update from the ****ty replacement board...

History:
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Returned board:
Happened daily multiple times.

Replacement board since 27.10.2021:
13.11.2021
26.11.2021
12.12.2021
15.12.2021
23.12.2021
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I really hate this board. It's not made for production use.

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Originally Posted by 9junes

I'm planning to buy another board, not sure if another dark hero might have a same issue?

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Do not buy another Dark Hero. I returned my first DH board for a refund (because of this issue) and bought another DH from a different supplier. The issue recurred.

I don't know what proportion of DH boards have this issue -- I suspect it might be dependent on the specs of the attached components (CPU, Memory, PSU etc ...) and their interaction with the board, so perhaps some configurations are more likely to trigger the fault than others. If you've seen the issue once, I would not recommend exposing yourself to it again.

Since we've seen this issue on other X570 based boards from Asus, I would go with a different manufacturer. Even if you have that feeling, like many of us, that Asus is of higher quality, this issue shows us that it is not.

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Originally Posted by von_nihil

Do not buy another Dark Hero. I returned my first DH board for a refund (because of this issue) and bought another DH from a different supplier. The issue recurred.

I don't know what proportion of DH boards have this issue -- I suspect it might be dependent on the specs of the attached components (CPU, Memory, PSU etc ...) and their interaction with the board, so perhaps some configurations are more likely to trigger the fault than others. If you've seen the issue once, I would not recommend exposing yourself to it again.

Since we've seen this issue on other X570 based boards from Asus, I would go with a different manufacturer. Even if you have that feeling, like many of us, that Asus is of higher quality, this issue shows us that it is not.

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I'm afraid you are right, it's really sad.... I've been using ASUS board since forever not they sort of force you to turn your back:(

Asus probably knows it is a manufacturing defect and will not say anything because it will cost them too much money to fix it and replace everyone's boards who have this issue. Hence why we receive no answers and/or response for this issue. Just keep saying, "oh we can't reproduce this issue, must be some of your other hardware" lol I was always a loyal ASUS buyer but for my next board I will be looking for other brands unless they are actually truthful and explain to us what is going on.

Still no update on this issue....
Asus must do more to address this problem.
Look at the forum, this thread is BY FAR the most viewed, most commented, most discussed topic of ALL issues relating to their ENTIRE range of X570 boards.
This has got to be the largest scale issue that I have personally witnessed in a motherboard range, I mean there literally must be thousands of cases.

So come one Asus, how much longer do you want to damage your reputation?
It will only grow and spread from here, if this issue is not addressed promptly, reputation and sales will suffer

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Originally Posted by JBROG87

Still no update on this issue....
Asus must do more to address this problem.
Look at the forum, this thread is BY FAR the most viewed, most commented, most discussed topic of ALL issues relating to their ENTIRE range of X570 boards.
This has got to be the largest scale issue that I have personally witnessed in a motherboard range, I mean there literally must be thousands of cases.

So come one Asus, how much longer do you want to damage your reputation?
It will only grow and spread from here, if this issue is not addressed promptly, reputation and sales will suffer

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I've sent my Dark Hero back to amazon for a full refund as i could not see this issue being sorted out, i put my Asus B550-E board back in my PC now it runs perfect again, so glad i never sold that!

So.
I've got the same issue described multiple times in this thread.

Crosshair VIII Dark Hero with 5950X.

First time it was when i just assembled my new setup and it's just didn't want to start. So eventually by turning on and off multiple times, being nervous a bit i managed to start it.
I always leave my PC sleeping and i started to notice, that after sometime it's also don't want to start and only turning PSU off for ~10 sec(until LEDs are shut) helps.

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Originally Posted by outofdate

So.
I've got the same issue described multiple times in this thread.

Crosshair VIII Dark Hero with 5950X.

First time it was when i just assembled my new setup and it's just didn't want to start. So eventually by turning on and off multiple times, being nervous a bit i managed to start it.
I always leave my PC sleeping and i started to notice, that after sometime it's also don't want to start and only turning PSU off for ~10 sec(until LEDs are shut) helps.

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Yea one way to tell if the system has a bad sleep is if you have rgb ram and the lights go out instead of staying on. That's if you keep lights on for standby mode in bios. It does the same **** for sleep and shutdown. Some error is occuring with either the bios or hardware causing it to error for both of these processes.

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Originally Posted by D-Rocky

Yea one way to tell if the system has a bad sleep is if you have rgb ram and the lights go out instead of staying on. That's if you keep lights on for standby mode in bios. It does the same **** for sleep and shutdown. Some error is occuring with either the bios or hardware causing it to error for both of these processes.

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Yeah, thing with LED as indication also works.


I also trying DOCP setting suggested here right now. Will see how it goes.

Attachment 91343

bugs.

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Originally Posted by D-Rocky

Yea one way to tell if the system has a bad sleep is if you have rgb ram and the lights go out instead of staying on. That's if you keep lights on for standby mode in bios. It does the same **** for sleep and shutdown. Some error is occuring with either the bios or hardware causing it to error for both of these processes.

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I've been battling this issue for months, read every post and tried every method, no fix. RMA the board is the way to go.

Hi together,

i have this MB nearly a month now. Had the same problem you guys describe. After the newest Bios update (3904) i had no problems for nearly 7 days. But starting 3 days ago it resurfaced. i have it daily now...

i also can confirm: you can see if the mainboard has a bad sleepstate if the rgb lights on the mainboard are not working anymore (if activated in bios).

Attachment 91352

Other than this issue, the board is functioning well and everything else works great. This is just a super annoyance to have on an expensive board. My tower is on my desk and my psu switch is super easy to reach when my shutdown and subsequent power ups fail. Can imagine for some people where they would have to crawl on floor to reach their psu switch would get even more annoyed then me. lol Hey ASUS this isn't a rare occurrence and is a plague with these series of boards, give us details please!

No luck with DOCP settings to fix startup issue.

Attachment 91367

When I shut down pc after gameing or editing videos, this start up issue happens 100%.
So I just checked below.

Case1:Start up pc -> Logon to windows -> Just shutdown ->[result] Start up issue is not happened.

Case2:Start up pc -> Run 3D mark ->After the 3D mark finished quick shut down ->[result] Start up issue is happened. 5/5

Case3:Start up pc -> Run 3D mark -> after the 3D mark finished 5min cool down time then shut down ->[result] Start up issue is not happened.


I guess
just before shutdown -> mb BIOS hold a high temperature on some parts and just keep holing while pc is off. *
then after the shutdown, when you try to boot pc, the bios check the held temp.
PC fans are not running and the held temp is high.
So it is not starting up?

Could someone confirm this with your pc?

My PC spec
Ryzen7 5800X
CORSAIR DDR4-3600MHz 16GBx4
Asus Strix-LC-3080Ti-O12G-gaming

And I'm using Hwinfo64 pro, every sensors show under 80 degree temp when Im playing game and editing vid.
So it most be ok.*

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Originally Posted by Hardstyle

Hello guys,

No problem since I received my new board.
But guess what ?

New start up issue with the new BIOS UPDATE....

The computer start, instantly switch off and restart by himself 2 second later...

To be honnest I think it's my last time I'll choose ASUS for motherboard.

Is there anyone with in the same case ? Eveything was fine with previous bios version

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Hello guys,
I've made a full clean install and no more booting issue. Here what I did :
- clean CMOS
- reinstall bios 3904 via usb
- clean all hard disk from bios with asus secure erase (important step)
- install windows by setting hard disk to GPT
- set the bios to nvidia rezisable mode
- install all the drivers
- VBIOS the graphic card (it's was the first time i did it, maybe this is what fixed the problem)
- Resizable bar is now on
- I've tested the turn on/off 20 times this morning and it's seems ok.

Hope this will help ,

Quote:

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Originally Posted by Hardstyle

Hello guys,
I've made a full clean install and no more booting issue. Here what I did :
- clean CMOS
- reinstall bios 3904 via usb
- clean all hard disk from bios with asus secure erase (important step)
- install windows by setting hard disk to GPT
- set the bios to nvidia rezisable mode
- install all the drivers
- VBIOS the graphic card (it's was the first time i did it, maybe this is what fixed the problem)
- Resizable bar is now on
- I've tested the turn on/off 20 times this morning and it's seems ok.

Hope this will help ,

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Guys, don't do this. Don't waste more time! But read on...

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Specially reinstalling and cleaning all disks - DON'T DO THIS! This is a massive time waste and 100% not related to the problem. But if you think it can be... just unplug all the disks. But again: Ignore this "solution" because it is NOT a solution.

Also testing it within a short time window isn't a test in this case.

Some of you have noticed that the problem appears not every day - depends on the mainboard and what ever.
It's up to Asus to fix this.

Quote:

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Originally Posted by Xairoo

###########################################

Guys, don't do this. Don't waste more time! But read on...

###########################################

Specially reinstalling and cleaning all disks - DON'T DO THIS! This is a massive time waste and 100% not related to the problem. But if you think it can be... just unplug all the disks. But again: Ignore this "solution" because it is NOT a solution.

Also testing it within a short time window isn't a test in this case.

Some of you have noticed that the problem appears not every day - depends on the mainboard and what ever.
It's up to Asus to fix this.

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This is to fix 3904 booting issue. I don"t think this will fix the power supply off/on problem...

A fresh install with a good computer is less than one hour. Maybe some of you may try

I dont remember if it was written about this earlier, but I noticed a pattern, if the start button on the motherboard lights up white after shutdown, then the computer will not turn on. If this button goes out after shutdown, then everything is in order.
Sorry for the English, Google translate is used.

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Originally Posted by HelHel

I dont remember if it was written about this earlier, but I noticed a pattern, if the start button on the motherboard lights up white after shutdown, then the computer will not turn on. If this button goes out after shutdown, then everything is in order.
Sorry for the English, Google translate is used.

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Totally agreed, I can confirm that mine does the same.

Weird but I haven't had the issue reoccur since ROG Armoury crate had a bunch of new driver updates and App update. Been about 3/4 days now.

Quote:

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Originally Posted by pokotaan

When I shut down pc after gameing or editing videos, this start up issue happens 100%.
So I just checked below.

Case1:Start up pc -> Logon to windows -> Just shutdown ->[result] Start up issue is not happened.

Case2:Start up pc -> Run 3D mark ->After the 3D mark finished quick shut down ->[result] Start up issue is happened. 5/5

Case3:Start up pc -> Run 3D mark -> after the 3D mark finished 5min cool down time then shut down ->[result] Start up issue is not happened.


I guess
just before shutdown -> mb BIOS hold a high temperature on some parts and just keep holing while pc is off. *
then after the shutdown, when you try to boot pc, the bios check the held temp.
PC fans are not running and the held temp is high.
So it is not starting up?

Could someone confirm this with your pc?

My PC spec
Ryzen7 5800X
CORSAIR DDR4-3600MHz 16GBx4
Asus Strix-LC-3080Ti-O12G-gaming

And I'm using Hwinfo64 pro, every sensors show under 80 degree temp when Im playing game and editing vid.
So it most be ok.*

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This is a pretty helpful info, thanks for testing it. I'll take a look at similar behavior on my setup.

Quote:

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Originally Posted by HelHel

I dont remember if it was written about this earlier, but I noticed a pattern, if the start button on the motherboard lights up white after shutdown, then the computer will not turn on. If this button goes out after shutdown, then everything is in order.
Sorry for the English, Google translate is used.

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it was the same on my pc but after bios update to 3904 the POWER Led is now all the time on and its boot without problems.

Can more people test if Bios 3904 helps in resolving this issue or if it re-occurs?

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Originally Posted by JBROG87

Can more people test if Bios 3904 helps in resolving this issue or if it re-occurs?

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I have 3904 and it didn't solve the problem

I have still have no issue since Armory Crate app update and compnent driver updates on different items. Going on 5 days now. Also 3904 didn't change anything when I flashed earlier in the month.

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Originally Posted by D-Rocky

I have still have no issue since Armory Crate app update and compnent driver updates on different items. Going on 5 days now. Also 3904 didn't change anything when I flashed earlier in the month.

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I just installed Armoury Crate and update all drivers (incluce component drivers).
Then just play game (Escape from tarkov), after few hours of playing I shutdown pc then the issue was there.
So no luck for me.

Using BIOS3904.

As written by someone before, Erp(S4+S5) is the only solution atm.*

https://www.youtube.com/watch?v=QdoB9p3LXVQ&t=433s

Yes, I know a little bit off topic, but the Asus DH motherboard doesn't seem to be the only one with a serious problem.

I'm really thinking about swapping my board for another one.

My requirements:
- No active chipset cooler
- I need the same amount of USB as the DH board
- The board must have an amplifier so that I can operate my BD MMX 300 headset with an impedance of 600 ohms.
- It must have 4 RAM slots
- I need WiFi antennas to be able to connect bluetooth speakers

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Originally Posted by basi1990

i'm really thinking about swapping my board for another one.

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x570s-aero-g

Quote:

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Originally Posted by BASI1990

https://www.youtube.com/watch?v=QdoB9p3LXVQ&t=433s

Yes, I know a little bit off topic, but the Asus DH motherboard doesn't seem to be the only one with a serious problem.

I'm really thinking about swapping my board for another one.

My requirements:
- No active chipset cooler
- I need the same amount of USB as the DH board
- The board must have an amplifier so that I can operate my BD MMX 300 headset with an impedance of 600 ohms.
- It must have 4 RAM slots
- I need WiFi antennas to be able to connect bluetooth speakers

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So here are Dark Hero boards, Hero and Hero Wifi boards that can't turn on (and may eventually die due to what ever manufacturing fault they did)
And their latest boards catch fire ?

Wow, Asus really went from Hero to Zero !
Anyone should really avoid using Asus products, be sure to warn anyone you know who are thinking of buying/building a PC !

Quote:

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Originally Posted by JBROG87

So here are Dark Hero boards, Hero and Hero Wifi boards that can't turn on (and may eventually die due to what ever manufacturing fault they did)
And their latest boards catch fire ?

Wow, Asus really went from Hero to Zero !
Anyone should really avoid using Asus products, be sure to warn anyone you know who are thinking of buying/building a PC !

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That's exactly what I wrote under JayzTwoCents Video. I then checked whether someone had replied to my comment, but unfortunately it was deleted for whatever reason

Quote:

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Originally Posted by BASI1990

https://www.youtube.com/watch?v=QdoB9p3LXVQ&t=433s

Yes, I know a little bit off topic, but the Asus DH motherboard doesn't seem to be the only one with a serious problem.

I'm really thinking about swapping my board for another one.

My requirements:
- No active chipset cooler
- I need the same amount of USB as the DH board
- The board must have an amplifier so that I can operate my BD MMX 300 headset with an impedance of 600 ohms.
- It must have 4 RAM slots
- I need WiFi antennas to be able to connect bluetooth speakers

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Thanks for sharing. STARRAIN@ROG asked for the room temperatures.

A few weeks ago I had a few bad soldered IC pins on a few PCBs.
Can't be seen by eye or even with magnifying glasses.
I tried to move the pins with a tweezers. It worked. Easy to fix, but not detectable using an automated method.
Temperature could cause a movement of the pins. And if they don't have a good contact you have a problem.

PCBs often get checked using cameras, fully automated, so wrong twisted electrolytic capacitors can easily be detected.
But no way to detect cold solder joints, specially when the solder points joints are under the component.

This thread has been dark for weeks from ASUS and it is probably because they know what is wrong and it would cost them to much to fix and replace our boards. So they will just deny and ride it out. When shutting down the PC, something power related is failing on the board and causing it not to reboot, without completely cutting off power to the board before restart. Another good reason from previous poster said maybe it has something to do with temperature before shutdown too. The issue is also sporadic, at least, for me. It doesn't 100% happen all the time.

Just happened while disabling SMT @ BIOS and saving it, wasn't able to boot.

The Asus ROG Crosshair VIII Dark Hero is the worst mainboard I ever had (since 21 years!).

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Originally Posted by JBROG87

So here are Dark Hero boards, Hero and Hero Wifi boards that can't turn on (and may eventually die due to what ever manufacturing fault they did)
And their latest boards catch fire ?

Wow, Asus really went from Hero to Zero !
Anyone should really avoid using Asus products, be sure to warn anyone you know who are thinking of buying/building a PC !

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The issue was a reversed capacitor on Z690 in manufacturing of some boards correctlly identified by Buildzoid first which result in mofset burning out. It's not the same issue as what is going on here and Asus have issued a product recall for effected motherboards.

J2cents isnt worth listening to ~imo.

I know ASUS is prob busy sorting out their newest boards that catch fire, but could someone, ANYONE, at least confirm that this issue is being looked into?
It has been so long, nothing yet? Nothing at all ???