AI Suite 3 Version 3.00.10 & 3.00.13 - user test/report thread

Found the new version.

Used Revo uninstaller to remove the old beta version a few days ago, so I did the installation of the new version, and rebooted.

This is for a Sabertooth Z87.

At first it seemed like it was going to work. It seemed to see my assistant fans, and in the little curves it shows, it showed points indicating variable speed, and I was all happy.

Then, after labeling all the fans and indicating their positions (I did not give the assistant fans labels or positions because I am afraid to even look at them wrong or they might stop working).

I was just starting to get a smile on my face when I dared to follow instructions. A little window popped up at the bottom left side and said "now click this button to tune your fans", so I did. After the tuning, of course, the assistant fans are once again greyed out, only this time it's both of them, and they say "ASUS FAN EXTENSION CARD is required to enable these items". Of course, both fans are now running at full speed, very noisy.

Am I missing something here? Is this one of the "modules" people have been talking about?

Why are we being left to guess about this stuff? Why is there no complete package with instructions and everything needed? I really hate having my expensive computer not working properly.

Can we please get a version that works properly with the assistant fans?

Now, I'm off to uninstall this version (again). Is this ever going to be corrected? I apologize for being a little snippy, but really, how much effort does it take to get software to read address locations and data there in, compare that data to the fan curve, and then apply the resulting data to another address controlling fan speeds? I mean, it's not rocket science.

I'm going to try reinstalling it again, only this time there will be no tuning. I will try altering the curves myself and see if things work. Obviously the software is incapable of doing this properly with the assist fans.

Attachment 70717

Still no fix. They say they are working on it. Beta does not even load, much less work, on this board. This is not just about fan control. The problem has also disabled USB 3 boost and UASP. I have been in regular touch with ASUS support, and this is the latest update I received from them, on the 16th:

==================
I appreciate your patience and for giving us time to come up with a resolution for your case. After collaborating with our support staff, we are now able to provide you with a recommendation on how to address your concern.

At this time our course of action should be as follows:

The AI Suite 3 beta is currently not available yet for all end users. SW RD is still debugging all the different environment types and will have it uploaded on our Asus Support site soon. The beta version is not stable yet: https://drive.google.com/file/d/1EBU...ciiUvN6HR/view

In the meantime if needed, they can uninstall AISuite in SAFE MODE until there is a patch for the Windows KB update.
Or alternatively uninstall KB (KB4056892)

We'll continue pushing for the official release if we can get it anytime sooner.
======================

Hope this helps.
R

So, I am starting to get problems with the constant uninstall and reinstall.

I usually let the app uninstall itself in Revo, then let revo remove leftovers, then reboot, then run the cleanup app. It's worked perfectly up until now.

I just had to screw around for an hour, uninstalling and reinstalling just to get errors to stop popping up when I boot my computer. Also getting errors during install now, with the app complaining it can't remove some temporary files.

I don't want to have to reinstall Windows just because of a dumb fan control program. I just wish something else would work. I don't need an "ai suite", I just need software that will control all these fans based on temperature readings.

I posted a screenshot of the problem in AI Suite with the assistant fans, in my previous post. Now they are not running at all, and I can't even manually adjust them.

I'd almost be willing to connect the two assistant fans to a fan controller just so I know my VRMs are not overheating. Too bad the cables are so short.

Quote:

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Originally Posted by Yankeese

Still no fix. They say they are working on it. Beta does not even load, much less work, on this board. This is not just about fan control. The problem has also disabled USB 3 boost and UASP. I have been in regular touch with ASUS support, and this is the latest update I received from them, on the 16th:

==================
I appreciate your patience and for giving us time to come up with a resolution for your case. After collaborating with our support staff, we are now able to provide you with a recommendation on how to address your concern.

At this time our course of action should be as follows:

The AI Suite 3 beta is currently not available yet for all end users. SW RD is still debugging all the different environment types and will have it uploaded on our Asus Support site soon. The beta version is not stable yet: https://drive.google.com/file/d/1EBU...ciiUvN6HR/view

In the meantime if needed, they can uninstall AISuite in SAFE MODE until there is a patch for the Windows KB update.
Or alternatively uninstall KB (KB4056892)

We'll continue pushing for the official release if we can get it anytime sooner.
======================

Hope this helps.
R

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Yankeese;700246, I can Confirm your Issue as Well. Besides my system I have a another similar to yours same motherboard. I cannot get any of the AI suites to function at all. Asus Please You need to get this Fixed A.S.A.P. This machine is Staying off as I cannot afford a $10,000. Dollar Paperweight!

ASUS Maximus VIII Ranger

Uninstalled everything, restarted in safe mode, run cleaner 2 & 3
Rebooted from safe mode to normal windows mode
Installed 3.00.13
Rebooted
Everything works.

Restarted 1 hour later all seem to work except FanXPert : access violation at address 05B1B5A2 in module 'dip4.dll'

Help.

Quote:

---

Originally Posted by Silent_Sniper

Yankeese;700246, I can Confirm your Issue as Well. Besides my system I have a another similar to yours same motherboard. I cannot get any of the AI suites to function at all. Asus Please You need to get this Fixed A.S.A.P. This machine is Staying off as I cannot afford a $10,000. Dollar Paperweight!

---

I succeeded installing the new 3.00.13 release by uninstalling everything, rebooting in safe mode, running the 2 cleaners (AI Cleaner 2 and AI Cleaner 3) and then rebooting to normal mode and installing ONLY 3.00.13. Everything worked, up until after an hour or so, when I restarted and the fanxpert plugin caused access violation at address 06a5b5aa in module 'dip4.dll' crashing the app.

My mobo is Asus Maximus VIII Ranger

New version seems to be working finally on my PC, Z170-A and 1070 Strix OC, no errors or pop ups on restart so far.
Attachment 70719
Thanks ASUS!

I am stopping using aisuite myself now, only used it for the fan thing, now i just do it in bios, easy peasy.

Check out this topic
https://rog.asus.com/forum/showthrea...-patch)/page21
Seems MS KB4073290 fixes the issue with old AISuites ;)

Guys it’s apparent from this thread and from what Asus has said that AI Suite 3.00.13 isn’t working and will negatively affect your system. Please don’t install it and then post about how it doesn’t work! We know it doesn’t work! Download 3.00.10, if you are lucky enough to have a board that supports it...