AI Suite 3 Version 3.00.10 & 3.00.13 - user test/report thread

My experience with this update is that AI Suite is now properly controlling only the CPU fan, the rest of the chassis fans I have connected to my Sabertooth Z170 Mark 1 do not react at all to CPU temp changes.
I'm assuming this is related to the chassis fans being driven by other sensor temps but I am not able to customize nor see which specific sensor controls each fan with this version (I as able to do both with the original AI Suite I had installed and working before the CPU vulnerability patch, though running auto fan tuning configured the fans correctly and they always reacted to CPU temps). As of now my chassis fans are running at a fixed speed so I can create proper airflow within my case, using any fan curve they are stuck at their lowest speed no matter what RPM/temperature curve I set on the Fan Xpert page, changing between PWM or DC control mode doesn't affect this, all my fans are PWM capable tho.

I had, like everybody else, problems with AISuite 3 when the MS patch to Win 10 was released. First thing I did was to uninstall my current version which was 1.02.61. That did not work at all... I ran into a number of issues saying something like "installshield engine (ikernel.exe) could not be launched class not registered". The program was however removed from the list of installed programs but left a number of folders and services running. I then tried to reinstalled the same old version once again to get back where I was from the beginning. The installer ran without any problems. I was now back in the state where the AISuite UI did not start but all the services did. I then installed the new AI_Suite_III_3.00.13_DIP5_1.05.13 ontop of my old installation. That worked fine and everything in AISuite 3 seems to work.

I then, just for fun, did a virus scan with Bitdefender (Antivirus Free Edition) on "C:\Program Files (x86)\ASUS", "C:\ProgramData\ASUS" and also my installer directory where the original zip file was located and it reported the AsusFanControlService.exe in all three places! The ASUS_AISuite3_Win7-81-10_V10161_HM.zip file has been downloaded from the official ASUS site. I even downloaded it again and ran a scan on the zip file and it got caught. This may very well be a false positive, I don't know... Strange thing is that I have done a number of virus scans before and the AsusFanControlService.exe never got reported. Maybe Bitdefenders virus definitions has been updated regarding this potential problem. Strange thing is that AsusFanControlService.exe included in the new 3.00.13 version seems to be clean from Bitdefenders point of view... Has anyone else seen this before?

Also, does anyone know why there are so many files in the "C:\ProgramData\ASUS\AI Suite III"? This directory almost seems to be a copy of the installer directory. Can this stuff be removed?

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Originally Posted by Raja@ASUS

We are aware of it. This affects some platforms, not all. Those affected will receive another update in due course.

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At the moment if you are running Ryzen then this software is worse than useless - they didn't release the AMD Ryzen Balanced Plan for fun. I've uninstalled it as I can't wait for you to get your act together.

KB4057144 fixed the problem caused by MS patch (KB4056891) so I installed the old ai suite iii and it works as it should.

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Originally Posted by alexnt

KB4057144 fixed the problem caused by MS patch (KB4056891) so I installed the old ai suite iii and it works as it should.

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When did that windows update come out, so everyone who had the problem that did not uninstall old version, should be back to normal once they get new windows update then ?

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Originally Posted by alexnt

KB4057144 fixed the problem caused by MS patch (KB4056891) so I installed the old ai suite iii and it works as it should.

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Quote:

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Originally Posted by Daytrader

When did that windows update come out, so everyone who had the problem that did not uninstall old version, should be back to normal once they get new windows update then ?

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This update is not for the Falls Creators Update (build 1709), it is for the Creators Update (build 1703).

But he said KB4057144 fixed it for him, thats not even out for me yet.

This is the latest I have heard regarding my ticket:

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At this time, ASUS and Microsoft are already working together to resolve the issue with the 1709 Fall Creators update. A lot of our hardware and software, even drivers are having issues with this recent update. Microsoft already admitted that this issue came from their end and we at ASUS are working as well to have a complete resolution for this issue. Microsoft is planning to release another update that will resolve the cases through Windows Update or a small downloadable patch to fix the issue with the 1709 Falls Creator. We don't have the definitive time of the update release and I do apologize for the inconvenience. Please bear with us.
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I have to say I am not surprised. At this point, I expect there will probably have to be a BIOS update as well before this problem is finally resolved. Maybe it's a good thing it happened, in a way. ASUS was not doing any maintenance on the AI Suite on my board. Many modules, such as DipAway, never did work right, and ASUS never fixed them despite multiple tickets logged from my end. Now they'll have to fix some of that stuff. I had pretty much disabled everything except fan control and USB Boost/UASP.

Edit: I notice that every response I get from ASUS refers to Windows 10 updates. I am still using Windows 8.1. I did not want 10 precisely because I didn't want to be forced to accept MS updates willy-nilly. But this one caught me out. Now I'm nervous. I just did a search of of all the KB numbers from my January updates, and I can't tell which one of them is causing the problem. I wouldn't know which one to uninstall if I went that route. I've asked ASUS for clarification. I'll post here if they tell me anything useful.

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Originally Posted by ohn0n0n0

Asus Strix Z370-F
Intel Core i5-8600K
ROG STRIX GTX 1070 Ti
Gskill 8Gx2 3000
Win 10 pro 64bit

I remove 3.00.10 Beta > reboot > AI cleaner > reboot > install 3.00.13.
I still have same issue with 3.00.13.
Attachment 70612

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How did you solve this?

3.00.13 is now listed on my X99-A II page, I installed it and have the exact same issue.

Ok so after checking my motherboard page (X99-A II) and seeing the newest 3.00.13 Suite version is available, I uninstalled my suite, reboot, ran aicleaner, reboot and installed the new version. This is the final result:

Attachment 70807

At the time of install, i notice there is only DIP5 in the new version. But I already tried installing 3.00.10 (beta) and then .13 ontop and nope, still the same outcome.