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  1. Sticky: Please record a log for me again thanks. The test...

    Please record a log for me again thanks. The test version isn't for everyone, need to check your log if applicable. Error 502 could be cause by more than one thing.
  2. We'll definitely look into it, thanks!

    We'll definitely look into it, thanks!
  3. Sticky: Please uninstall and install using the normal...

    Please uninstall and install using the normal process - do not install individual components separately. Try that and record a log (AC Lite Log Tool) if unsuccessful.

    We cannot be troubleshooting...
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    We appreciate honest customer feedback such as...

    We appreciate honest customer feedback such as this, but please do not lose your temper at the mods the way you responded to Nate152. It is not acceptable, he was genuinely trying to help with the...
  5. Please check inbox, test version provided.

    Please check inbox, test version provided.
  6. Sticky: Can you check the OSD on your XG27AQ? Make sure...

    Can you check the OSD on your XG27AQ? Make sure Aura Sync is enabled. Or have you checked already?
    Check again if any updates in Armoury Crate.
  7. Hey PWN3D & MarcioTB, can you guys take a...

    Hey PWN3D & MarcioTB, can you guys take a screenshot of your BIOS home page? We need to check if any settings are affecting the shutdown effect. We cannot replicate. Thanks.
  8. Sticky: The XG27AQ was not mentioned previously, will...

    The XG27AQ was not mentioned previously, will have our guys check it out.
    We will have a chat with Kingston about the packaging, but at the present time - the Aura Sync logo should not be on there.
  9. Sticky: Is your system overclocked? Where did you find...

    Is your system overclocked? Where did you find the ACLS install package? Users are not supposed to install this individually...

    See the "Installation Error?" section in the original post, and...
  10. The macro is working while joystick is set to...

    The macro is working while joystick is set to digital (cannot be in analog mode).
    94531

    You need to create a macro first in order to assign it.
    94532
  11. Please check out this thread for getting the...

    Please check out this thread for getting the joystick to work in non-Steam games.
    https://rog.asus.com/forum/showthread.php?128988-ROG-Chakram-Series-Add-Analog-Joystick-Controls-to-Non-Steam-Games
  12. The latest Chakram (only Chakram X) has a new...

    The latest Chakram (only Chakram X) has a new Joystick Compatibility Mode which prevents this problem. Try enabling it.
    94530
  13. Are you launching the pressing Armoury Crate by...

    Are you launching the pressing Armoury Crate by pressing the dedicated shortcut key (above F4) or the icon in Windows?
    Did you try going through the installation process?

    Please go to the thread...
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    With any service center, it is normal procedure...

    With any service center, it is normal procedure that they ask you to back up your information before allowing them to troubleshoot just in case.

    While many people are very knowledgeable about...
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    Guys, this is not accurate. Please be aware that...

    Guys, this is not accurate. Please be aware that we have an official issue reporting thread for Armoury Crate. It only takes a few minutes to fill in a form and record a log. ...
  16. Sorry, as you probably already know, we do not...

    Sorry, as you probably already know, we do not verify the software on systems with Insider Preview.
  17. If you are experiencing issues, please go to the...

    If you are experiencing issues, please go to the thread below. We can help you resolve it. Provie a log and fill in an issue report form (only takes a couple of minutes).
    If the log cannot help us...
  18. PWN3D_ and MarcioTB have already filled in issue...

    PWN3D_ and MarcioTB have already filled in issue report forms and provided their logs. If other guys here can do so as well it may help. Thanks!

    Please remember to read the original thread for...
  19. Sticky: Please remember to fill in a form.

    Please remember to fill in a form.
  20. Sticky: Please note that your memory does not support...

    Please note that your memory does not support Aura Sync at this time. We will talk to KIngston about having it validated.
    94526
  21. Sticky: Hey There, A log was not received, please see...

    Hey There,

    A log was not received, please see original post for instructions and upload to your form, thanks.
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    Sorry to hear you are having such issues, please...

    Sorry to hear you are having such issues, please report it by filling in a form (won't take long)....
  23. It's unfortunately that you are having some...

    It's unfortunately that you are having some issues. With that being said, these types of flaming posts are not acceptable in our community and further escalation will result in deletion of posts and...
  24. Sticky: Please fill in a form, see original post for...

    Please fill in a form, see original post for instructions. Thanks.
  25. Sticky: Please see the last part of the original post...

    Please see the last part of the original post (Installation Error?)
    When you have a log ready, upload to your cloud storage, generate a link and PM that to me. Thanks.
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