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  1. Hi Icehunter, May I have the serial number of...

    Hi Icehunter,
    May I have the serial number of your ROG STRIX Z690-A Gaming D4 motherboards via PM?
    For your ram model, could you please help to provide a photo like this to check the version?...
  2. Hi seiferx80, May I know how do you check the...

    Hi seiferx80,
    May I know how do you check the SSD is not running X4 speed?
    Do you have only one samsung 970 EVO SSD or have other SSD in slot2?
    Have you tried with other SSD in slot 1?
    Do you...
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    Hi Dodgexander, If you install the OS drive in...

    Hi Dodgexander,
    If you install the OS drive in M.2_1 slot, do you also get WHEA 17 error when run CrystalDisk mark on bios 1601 with bios all default settings?
    Do you only use TEAMGROUP T-Force...
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    Hi Kukul, Do you get WHEA 17 error on bios 1601...

    Hi Kukul,
    Do you get WHEA 17 error on bios 1601 with bios all default settings except PCIE Native Power Management disabled?
    If you install the OS drive in other M.2 slot, do you also get the...
  5. Hi Icehunter, Do you mean you only get the issue...

    Hi Icehunter,
    Do you mean you only get the issue when any drive installing in M.2_3 slot?
    Do you use dedicated graphics card? If yes, do you use riser cable?
    How often does the issue occur with...
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    Hi TrebleTA, Do you mean you check DSL-AX82U and...

    Hi TrebleTA,
    Do you mean you check DSL-AX82U and it is sky Boardband? How do you check it?

    For testing, it is better to prepare two same pc/laptops and two same cables. One is connecting to ISP...
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    Hi AfterShock, Thank you for your reply. Please...

    Hi AfterShock,
    Thank you for your reply.
    Please send me PM to provide the S/N of your mobo.
    May I double confirm your ram model is G.Skill F4-3200C14D-16GFX?
    Thank you.
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    Hi trihy, Thank you for your reply. If you...

    Hi trihy,
    Thank you for your reply.
    If you encounter issue on it, please let me know.
    Thank you.
  9. Hi trihy, Thank you for your reply. If you...

    Hi trihy,
    Thank you for your reply.
    If you encounter issue on it, please let me know.
    Thank you.
  10. Replies
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    Hi TrebleTA, After consulted our tech team, the...

    Hi TrebleTA,
    After consulted our tech team, the first screenshot looks like ISP device information, so the DSL driver version would be different on different device.
    Although use the same ISP and...
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    Hi trihy, For the idle freezing issue you...

    Hi trihy,
    For the idle freezing issue you mentioned, please refer to the thread below.
    https://rog.asus.com/forum/showthread.php?128548-Bug-in-B660-bios-cpu-voltage-offset/page4
    Thank you.
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    Hi trihy and w4rdog, I've sent PM to you. Please...

    Hi trihy and w4rdog,
    I've sent PM to you. Please help to check you PM.
    Thank you.
  13. Hi rosefire, Do you mean if enable XMP and plug...

    Hi rosefire,
    Do you mean if enable XMP and plug into larger/newer USB drives, you cannot boot into windows? Is the larger/newer USB drives OS drive?
    Does the USB issue also occur on bios 1403 with...
  14. Hi anthonyarnao, Which effect do you select in...

    Hi anthonyarnao,
    Which effect do you select in shutdown effect?
    Is the light color after shutdown the pc same as you select in shutdown effect? but it will be default rainbow color after turn it...
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    Hi Dodgexander, May I double confirm you got...

    Hi Dodgexander,
    May I double confirm you got screen blacked out and system rebooted issues on the Z690I with bios all default settings except PCIE Native Power Management disabled?
    Or the issues...
  16. Hi all, The latest ROG CROSSHAIR VII HERO BIOS...

    Hi all,
    The latest ROG CROSSHAIR VII HERO BIOS 4901 was released.
    https://rog.asus.com/motherboards/rog-crosshair/rog-crosshair-vii-hero-model/helpdesk_bios/
    "1. Update AMD AM4 AGESA V2 PI...
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    Hi TrebleTA, I'll consult our tech team more...

    Hi TrebleTA,
    I'll consult our tech team more about it.
    Thank you.
  18. Hi trihy, May I know how you judge they are all...

    Hi trihy,
    May I know how you judge they are all show wrong readings for idle cpu vcore voltage?
    Is the value different on each monitor software?
    Thank you.
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    Hi Rolda and AfterShock, Does it also occur with...

    Hi Rolda and AfterShock,
    Does it also occur with bios all default settings(no OC)?
    May I have the serial number of your motherboard and graphics card(if it is ASUS) via PM?
    Thank you.
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    Hi Dodgexander, Is the X570 motherboard X570...

    Hi Dodgexander,
    Is the X570 motherboard X570 AORUS ELITE (rev. 1.0)?
    Was it the first time screen blacked out and system rebooted when playing World of Warcraft?
    How long did you play World of...
  21. Hi Icehunter, Which apps and how long you run...

    Hi Icehunter,
    Which apps and how long you run the apps would get BSOD?
    In addition to WD SN770, which SSD you have tried and which M.2 slot you have tried?
    Have you also tried another PSU?
    Thank...
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    Hi adam11998833, If you have cross checked all...

    Hi adam11998833,
    If you have cross checked all other components, please send your motherboard to our RMA for further examination.
    Please describe your issue in detail while send RMA as it looks...
  23. Hi zeon801305, The problem of crackling sound is...

    Hi zeon801305,
    The problem of crackling sound is that volume of the playback software change too quickly, for example increase or reduce or mute. This suddenly change will result in a discontinuous...
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    Hi Dodgexander, Most likely the whea 17 errors...

    Hi Dodgexander,
    Most likely the whea 17 errors are related to your riser cable. May I have the specific model name, photo and purchase link of your riser cable?
    Could you please refer to the...
  25. Hi w4rdog, The first pic is with LLC 1 settled...

    Hi w4rdog,
    The first pic is with LLC 1 settled but APE is off, so performance would be better. The second one is with AC loadline modified to 0.68, which is lower than standard voltage, so it would...
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