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Type: Posts; User: OnePiece@ASUS

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  1. Replies
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    80,443

    I will suggest you to shut down the laptop first,...

    I will suggest you to shut down the laptop first, then press the power key 30 seconds to reset Embed Controller and charge the battery again.
    If it is still no work, please take your laptop to our...
  2. Because we provide the system for the windows...

    Because we provide the system for the windows system, rather than linux system. We can not guarantee the compatibility of the hardware on the linux system. Sorry for the trouble.
  3. The following is the tested memory brand &...

    The following is the tested memory brand & specifications.
    FYR.
    2400-16G
    03A08-00060400 DDR4 2400 SO-D 16GB 260P SAMSUNG/M471A2K43BB1-CRC
    03A08-00060500 DDR4 2400 SO-D 16GB...
  4. You could see more detail in chapter 5: Upgrading...

    You could see more detail in chapter 5: Upgrading your Notebook PC of the user’s manual.
    For your reference....
  5. Replies
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    5,411

    The maximum support for memory and hard disk as...

    The maximum support for memory and hard disk as below

    SSD
    256GB SSD SATA 256GB M.2 2280/20200L00 Hynix/HFS256G39MND-2300A
    256GB SSD SATA 256GB M.2 2280/Z2317002 SanDisk/SD8SNAT-256G-1002...
  6. We will notify the local service team to contact...

    We will notify the local service team to contact you again.
    Sorry for the trouble.
  7. I will pass this case to our technical support...

    I will pass this case to our technical support department to confirm whether this is normal.
    Sorry for the trouble.
  8. Replies
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    3,351

    I have passed to the technical support department...

    I have passed to the technical support department to confirm the BIOS version of the official website.
  9. Did you use the system restore method that we...

    Did you use the system restore method that we have provided in your laptop?
    If the file which downloaded from the support site could not be used normally, we might suggest you to find the patch...
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    1,155

    The keyboard's part may be different between...

    The keyboard's part may be different between different laptops. So it may not be able to be used.

    According to your description, I would like to suggest you to bring back your mobile to our...
  11. Sorry for the trouble. We may suggest you to...

    Sorry for the trouble.

    We may suggest you to ask the mobile phone's manufacturer to confirm the fast charge OS support & compatibility.
  12. Replies
    1
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    1,573

    Sorry for the trouble. According to your...

    Sorry for the trouble.

    According to your description, we might still suggest you to bring back your laptop to our service center to check the condition of the machine.

    The following is the...
  13. Replies
    8
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    3,351

    Would you please tell me what is your laptop's...

    Would you please tell me what is your laptop's model ? GX501VIK or GX501VSK?
  14. In order to protect your rights and interests, if...

    In order to protect your rights and interests, if you feel the new product is flawed, we might suggest you to return this laptop and replace an new one.
  15. Replies
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    4,297

    Sorry for late reply. I will pass your case to...

    Sorry for late reply. I will pass your case to local service supervisor to assist this case.
  16. Replies
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    1,164

    We may suggest you to reinstall the OS and try...

    We may suggest you to reinstall the OS and try again. Please back up your data to an external storage device , then using system restore function to system default. If there is still no work , please...
  17. We have passed your case to local service team....

    We have passed your case to local service team. Sorry for the inconvenience.
  18. Please take your product to our local service...

    Please take your product to our local service center for comprehensive inspection and help you to fix the problem. Sorry for the trouble.
    The following is the contact information: ...
  19. Sorry for the trouble. I would like to suggest...

    Sorry for the trouble.
    I would like to suggest you to bring back your laptop to our service center to confirm where there is a problem.
    The following is the contact information: ...
  20. Sorry for the trouble. I would like to suggest...

    Sorry for the trouble.
    I would like to suggest you to bring back your laptop to our service center and fix the problem.
    The following is the contact information: ...
  21. Replies
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    2,684

    Sorry for the trouble. I would like to suggest...

    Sorry for the trouble.
    I would like to suggest you to bring back your laptop to our service center and make adjustments.
    The following is the contact information: ...
  22. I would suggest you can contact the local service...

    I would suggest you can contact the local service center for help again , ask them where you could buy it.
    The following is the contact information:
    http://www.asus.com/support/CallUs#
  23. As far as I know the latest BIOS version is 203....

    As far as I know the latest BIOS version is 203. Here is the link https://www.asus.com/us/ROG-Republic-Of-Gamers/ROG-STRIX-GL502VY/HelpDesk_Download/
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    1,387

    Sorry for the trouble. This model could not...

    Sorry for the trouble.
    This model could not adjust the Aura core settings by yourself.
  25. Replies
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    3,351

    Maybe you could download the drivers from here...

    Maybe you could download the drivers from here
    https://www.asus.com/Laptops/ROG-ZEPHYRUS-GX501/HelpDesk_Download/
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