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    Hi Chinoka, I'm afraid our tech team don't have...

    Hi Chinoka,
    I'm afraid our tech team don't have the same model headphone and tested other headphone with the latest audio FW but didn't found the same issue.
    Since it is also pc case related,...
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    Hi Dodgexander, Thank you for your reply. Our...

    Hi Dodgexander,
    Thank you for your reply.
    Our tech team have tested NVME T-Force CARDEA A440 in z690i M.2_2 slot, but only saw WHEA 17 at first 3Dmark test.
    Then, disabled PCIE Native Power...
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    Hi TrebleTA, G.fast is not supported on...

    Hi TrebleTA,
    G.fast is not supported on DSL-AX82U and cannot support it through firmware update.
    Thank you.
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    Hi MonstyB, I'll consult our tech team more...

    Hi MonstyB,
    I'll consult our tech team more about your case.
    Thank you for your information.
  5. Replies
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    Hi Chinoka, Thank you for your test and reply....

    Hi Chinoka,
    Thank you for your test and reply. I'll forward it to our tech team.
    Please use the sound card first.
    Thank you.
  6. Hi jnelsoninjax, Please refer to the...

    Hi jnelsoninjax,
    Please refer to the instructions in the following link to check components.
    https://www.asus.com/support/FAQ/1042632/
    Also, please remove pc case and all external devices to test...
  7. Hi SuddenSaturn, Did you get the ThunderboltEX4...

    Hi SuddenSaturn,
    Did you get the ThunderboltEX4 working under windows 10?
    Do you plug power into the 6-pin port on the ThunderboltEX4?
    Do you find thunderbolt driver in the hidden device category...
  8. Replies
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    Hi Chinoka, Our tech team tested headphone at...

    Hi Chinoka,
    Our tech team tested headphone at hand and it had similar impedance sensing issue but the issue was gone after update ALC4080/ALC4082 audio FW with the Realtek USB Audio Driver...
  9. Replies
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    5,201

    Hi MonstyB, Thank you for your reply. Have you...

    Hi MonstyB,
    Thank you for your reply.
    Have you tried bios 1603 with bios all default settings(no OC and no XMP)? Did it also freeze at the beginning of boot process and during shutdown?
    or it...
  10. Replies
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    Hi AfterShock and Rolda, After consulted our...

    Hi AfterShock and Rolda,
    After consulted our tech team, only some specific ASUS graphics cards will show information in GPU post.
    Also, newer graphics cards are not supported.
    Thank you.
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    Hi TrebleTA, SNR margin is affected by ISP line,...

    Hi TrebleTA,
    SNR margin is affected by ISP line, so if it is low from ISP side, I'm afraid we cannot deal with the issue.
    Thank you.
  12. Replies
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    35,304

    Hi Dodgexander, Our tech team have tested the...

    Hi Dodgexander,
    Our tech team have tested the motherboard and NVME T-Force CARDEA A440 in M.2_2 slot with CrystalDiskMark testing, but I'm afraid they don't see WHEA 17 error.
    If you disable PCIE...
  13. Hi trihy, Do you want to restart the pc but the...

    Hi trihy,
    Do you want to restart the pc but the power led remaining on?
    Please click restart in windows to see if it meets you needs.
    Thank you.
  14. Replies
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    5,201

    Hi MonstyB, Do you have freezing issue at idle...

    Hi MonstyB,
    Do you have freezing issue at idle or only during boot?
    Do you have the issue on bios 1603 with bios all default settings?
    If you disable C-states in bios, does the freezing issue...
  15. Hi seiferx80, Thank you for your reply. Was it...

    Hi seiferx80,
    Thank you for your reply.
    Was it the same when you used previous bios?
    Are other components you are using same as PC specs profile on the forum?
    Is the ram model name...
  16. Replies
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    35,304

    Hi mini-itx, May I have more detail about the...

    Hi mini-itx,
    May I have more detail about the BSOD, freezing, black screen crashing issues you encounter?
    Do they occur when run the specific apps? How often do they occur? Is there any error...
  17. Replies
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    35,304

    Hi Kukul, Thank you for your reply. If you...

    Hi Kukul,
    Thank you for your reply.
    If you exchange two SSDs(the one in M.2_3 slot changed to M.2_2 slot), do you get WHEA 17 error when do CrystalDiskMark testing on the SSD in M.2_2 slot?
    May I...
  18. Hi ChrisL1971, The estimated schedule is the...

    Hi ChrisL1971,
    The estimated schedule is the middle of September, but if tech team find issue when testing, it would be postponed.
    Please stay tuned to our official website for bios update...
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    Hi TrebleTA, If the up line attenuation (dB) is...

    Hi TrebleTA,
    If the up line attenuation (dB) is the same on the ISP device, most likely it is from ISP line.
    Please consult ISP more about it.
    Thank you.
  20. Replies
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    35,304

    Hi Dodgexander, Thank you for your confirmation....

    Hi Dodgexander,
    Thank you for your confirmation.
    For WHEA 17 in M.2_2, I'll consult our tech team more about this.
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    Hi TrebleTA, In your first screenshot, we see...

    Hi TrebleTA,
    In your first screenshot, we see Sky NR801 and our tech team think it is not the information of DSL-AX82U. If you see DSL-AX82U has sky boardband in DSL-AX82U quick setup wizard, may I...
  22. Replies
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    35,304

    Hi Dodgexander, Thank you for your reply but I'm...

    Hi Dodgexander,
    Thank you for your reply but I'm little confused.
    After checked specs on our site, for ROG STRIX Z690-I GAMING WIFI, M.2_1 is from CPU and M.2_2 is from chipset.
    Do you get the...
  23. Hi Icehunter, Thank you for your reply. I'll...

    Hi Icehunter,
    Thank you for your reply.
    I'll consult our tech team more about this.
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    Hi TrebleTA, If you see DSL-AX82U is sky...

    Hi TrebleTA,
    If you see DSL-AX82U is sky Boardband in the DSL-AX82U box, may I have photo of it?
    If you have concerns about connecting both to the DSL line at the same time, please try both in the...
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    Hi AfterShock, Thank you for your information....

    Hi AfterShock,
    Thank you for your information.
    I'll consult our tech team more about this.
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