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  1. Dear both, may you share a video of how the...

    Dear both,
    may you share a video of how the issue occurred?
    I will check on BIOS 404 as well.
    Thank you.
  2. Hello marvinn, Do you still have the dimming or...

    Hello marvinn,
    Do you still have the dimming or flickering issue?
    May you capture some video of the issue and share with us?
    Thank you.
  3. Hello Alpha23, May you PM me your RMA number?...

    Hello Alpha23,
    May you PM me your RMA number?
    Thank you.
  4. Dear all, After checking internally, the...

    Dear all,
    After checking internally, the temperature of your PCH is normal.PCH can stand the heat up to 108C.
    Eventhough the device is idling, the system is still running, so an amount of heat...
  5. Dear both, May you share the feedback log...

    Dear both,
    May you share the feedback log through the GUI to our technical support?
    Please send the log after you connect GT-AX11000 with RP-AX56U, then send another log when you connect GT-AX11000...
  6. Replies
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    583

    Hello Cool Barn, May you share the alarm website...

    Hello Cool Barn,
    May you share the alarm website with me? The issue start after you start using that website? or just simply after you change the DAC?
    and may you record a short video of the noise...
  7. Hello Cool Barn, for better communication. I...

    Hello Cool Barn,
    for better communication. I will reply you in your original thread,
    please kindly reply there as well.
    This thread will be closed but stay here as record.
    Thank you.
  8. Replies
    3
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    164

    Hello Loxnar, may you share some screenshot of...

    Hello Loxnar,
    may you share some screenshot of your setting? or provide feedback log through the router GUI?
    and please refer to below FAQ
    https://www.asus.com/support/FAQ/1030641/
    If you set...
  9. Dear both, I have reported this issue as well. ...

    Dear both,
    I have reported this issue as well.

    Dear enterfornone,
    About your warranty issue, I would like to explain more.
    We have local and global warranty for all product.
    local warranty is...
  10. Hello Static, I know the dim is random, but I...

    Hello Static,
    I know the dim is random, but I was hoping if there is a chance to capture the issue since it happens quite often as you describe.
    After knowing your setting by word, and see how the...
  11. Dear all, May I know which motherboard you are...

    Dear all,
    May I know which motherboard you are using and which motherboard BIOS is it?
    Thank you.
  12. Hi there, How about under BIOS? how many GB or...

    Hi there,
    How about under BIOS? how many GB or how many RAM is detected? please share the screenshot with us
    and in task manager?
    Thank you.
  13. Replies
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    888

    Dear all, We are aware of the issue with BIOS...

    Dear all,
    We are aware of the issue with BIOS 2005 when using 30 series display card.
    New BIOS will be released soon.
    If you have further concern about this, please PM me your product SN and...
  14. Replies
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    24,265

    Hi EU users, Sorry for the confusion. due to the...

    Hi EU users,
    Sorry for the confusion. due to the sales condition and local regulation, things are more complicated for you.
    Some of you can not send the device to repair yourself, and must go...
  15. Dear all, May you specify your BIOS version and...

    Dear all,
    May you specify your BIOS version and share a picture or video of how the LED lights up or blinking?
    Thank you.
  16. Replies
    23
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    1,903

    Hello Krzywy, Thank you so much for your detail...

    Hello Krzywy,
    Thank you so much for your detail description.
    Please kindly send your card to our service center.
    We can discuss further and detail information in PM.
    Thank you very much.
  17. Hello Martin, I haven't see any repair record in...

    Hello Martin,
    I haven't see any repair record in the system.
    Are you planning to send the monitor to our service center?
    Please PM me your RMA number if you get one, I can track your case by it....
  18. Replies
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    394

    Hi Dunking Donut, May you help to record a video...

    Hi Dunking Donut,
    May you help to record a video of the issue?
    Thank you.
  19. Replies
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    1,903

    Hello Krzywy, Thank you for providing more...

    Hello Krzywy,
    Thank you for providing more information.
    So after you update VBIOS, you have reinstalled all the drivers?
    If so, may you share the drivers you install and it's version? (Display...
  20. Hello MAngelBG, Version 0605 please. Thank you...

    Hello MAngelBG,
    Version 0605 please.
    Thank you very much.
  21. Replies
    1
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    277

    Hi there, Have you ever contacted our local team...

    Hi there,
    Have you ever contacted our local team about it?
    Please PM me your product SN.
    Thank you so much.
  22. Hello Planetgazer, From you description, the...

    Hello Planetgazer,
    From you description, the BIOS installation is fine, and if you still have concern about it, you can always flash the same version again manually.
    Please also kindly understand...
  23. Hello geecee, May you share a video of how you...

    Hello geecee,
    May you share a video of how you adjust the setting and the issue you encountered?
    Thank you very much.
  24. Replies
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    Hi there, May you share a picture with us to...

    Hi there,
    May you share a picture with us to identify the issue?
    And please PM me your SN, you may refer to below link to double check on your SN.
    https://www.asus.com/support/article/566/
    Thank...
  25. Hello shark75, There is a new BIOS 0605...

    Hello shark75,
    There is a new BIOS 0605
    https://rog.asus.com/motherboards/rog-maximus/rog-maximus-xiii-hero-model/helpdesk_download
    may you help to update it and see if you still have the problem?...
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