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  1. Replies
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    Return your laptop to seller and ask for...

    Return your laptop to seller and ask for assistance.

    If they are no help, take laptop to local service center for repair.

    If there is no local service center, then return laptop to ASUS for...
  2. I have a neighbor that has needed a replacement...

    I have a neighbor that has needed a replacement battery for her G74SX for months. Can't find a good replacement. Several batteries ordered but all are flat discharged upon receipt. I have an external...
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    If mine, I would return the laptop to the seller...

    If mine, I would return the laptop to the seller and ask for a replacement/refund.

    If seller provides no solution, then I would return the laptop to ASUS for repair/replacement.

    Good Luck
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    You are correct to assume your HD is failing. ...

    You are correct to assume your HD is failing.

    The question you should be asking is: "Should you go through the trouble of returning the laptop to ASUS for repair/replacement or simply replace the...
  5. When I get such laptops, I first give the...

    When I get such laptops, I first give the batteries a good charge using an external battery charger (In this case I would remove the battery from the laptop and attach to my shop charger).

    While...
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    The G752vs with i7 6700HQ CPU comes with either a...

    The G752vs with i7 6700HQ CPU comes with either a 120Hz or 60Hz display.

    In the NVIDIA control panel, can you change refresh rate to 60Hz? Is there even the option to change?

    Check the Device...
  7. OK, Blake@ASUS: ASUS builds a laptop that has no...

    OK, Blake@ASUS:
    ASUS builds a laptop that has no access panels on the back. Instead it designs one that the entire back is the access. No warranty lost. Bark another tree!

    As for ASUS selling a...
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    Contact ASUS and request a RMA and return your...

    Contact ASUS and request a RMA and return your laptop for repair/replacement.

    Have ASUS restore your OS drive to original configuration.

    When your laptop has been returned, don't format your OS...
  9. The LAN chip is beside the ethernet connector on...

    The LAN chip is beside the ethernet connector on the motherboard, should be labeled Realtek. Take a close look at both the ethernet connector (inside and out) and the soldered connections to the LAN...
  10. Both LAN and WiFi adapters are affected. Must be...

    Both LAN and WiFi adapters are affected. Must be Windows related.

    You reinstalled Windows 10 with original drivers from your eSupport folder?

    Did you use the ASUS Installation Wizard...
  11. Your ASUS G751JT has a Realtek LAN adapter. the...

    Your ASUS G751JT has a Realtek LAN adapter. the latest Realtek driver is:

    https://dlcdnets.asus.com/pub/ASUS/mb/04LAN/Realtek_LAN_Driver_V10.34.307.2019_Win1_64-bit.zip
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    Have you manually tried to install the original...

    Have you manually tried to install the original ATK driver from your eSupport folder?

    This would only apply if your laptop came with Windows 10.

    There is a conflict with older (Windows 7 & 8)...
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    Have you tried to uninstall the offending device...

    Have you tried to uninstall the offending device in device manager then reboot laptop?

    Here's a link to the latest ASUS ATK driver:
    ...
  14. Here's a corrected link for the Lighting Service:...

    Here's a corrected link for the Lighting Service:

    https://dlcdnets.asus.com/pub/ASUS/GamingNB/AppforWin10/Aura_Lighting_Service/AuraService_3.03.38_NBDTHal_2.2.9.1_20190509.zip
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    A loose keyboard flat cable.

    A loose keyboard flat cable.
  16. If your laptop did not come with an OS. Did you...

    If your laptop did not come with an OS. Did you install all the ASUS programs and drivers found on your Driver DVD? Yes I know you don't have a DVD player. Did your laptop come with a Driver USB? How...
  17. Did your laptop come with Windows 10 installed ?...

    Did your laptop come with Windows 10 installed ?

    The GA502DU can have two NVMe drives.

    Here's a video showing the teardown.

    https://www.youtube.com/watch?v=fp0xyJQVIlU

    Please post a copy...
  18. With the problems you have identified, I would...

    With the problems you have identified, I would return the laptop for a refund or replacement.
  19. Have you read a few reviews for this model...

    Have you read a few reviews for this model laptop? This model runs hot!


    https://www.ultrabookreview.com/28536-asus-zephyrus-ga502du-review/

    You may want to return the laptop for replacement,...
  20. Your laptop has "hung" while performing the BIOS...

    Your laptop has "hung" while performing the BIOS update.

    1. Power off the laptop and unplug from the power brick.

    2. Leave the laptop disconnected from power for about 10 minutes.

    3. Power...
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    If you see no problems with cable and it seems to...

    If you see no problems with cable and it seems to connect good, then replace just the screen.

    Good Luck
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    G752VS = 312 G752VSK (OC Edition) = 305 ...

    G752VS = 312

    G752VSK (OC Edition) = 305

    G752VS (7th Gen Intel CPU i7700) = 304

    It is confusing as hell. I blame this on ASUS.
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    Replacement screen: ...

    Replacement screen:

    https://www.laptopscreen.com/English/screen-part-number/LP173WF4(SP)(F3)/
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    Well I don't know what display you have in your...

    Well I don't know what display you have in your laptop. You will need to get the part number off the display itself, then look for a source. As for the cable and number of pins, yes I think the only...
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    What does the NVIDIA GeForce Experience Settings...

    What does the NVIDIA GeForce Experience Settings look-like?
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