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Type: Posts; User: Blake@ASUS

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  1. Replies
    3
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    370

    Hello markws2, Please PM me your SN or RMA...

    Hello markws2,
    Please PM me your SN or RMA number.
    I will consult more form our technical support.
    Thank you very much.
  2. Replies
    1
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    297

    Hello alexuilea, Was there any specific update...

    Hello alexuilea,
    Was there any specific update or modification before the issue occurred?
    What is your current BIOS version?
    Thank you.
  3. Hello rhenno, If you are in BIOS or safe mode,...

    Hello rhenno,
    If you are in BIOS or safe mode, does the fan run?
    Thank you.
  4. Hello McCoolitz, I think there is something...

    Hello McCoolitz,
    I think there is something wrong with the panel hardware.
    If would be very helpful to diagnose the issue if there is a video, but I know that it's a bit difficult.
    So let me...
  5. Hello bearssd, Please kindly send your device to...

    Hello bearssd,
    Please kindly send your device to service center for further examination.
    Thank you.
  6. Hello Neeto Guido, Please kindly send your...

    Hello Neeto Guido,
    Please kindly send your device to service center for further examination.
    Thank you.
  7. Replies
    4
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    284

    Hello invisns, We have tested SATA3 and PCIE 3X4...

    Hello invisns,
    We have tested SATA3 and PCIE 3X4 SSD on this model, maximum capacity is 512GB.
    Thank you.
  8. Replies
    15
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    10,838

    Hello qwetym0nk, We have only test SATA 3 SSD on...

    Hello qwetym0nk,
    We have only test SATA 3 SSD on this model, maximum capacity is 512GB.
    We can not guarantee the compatibility and performance of NVMe interface and 1TB.
    Thank you.
  9. Hello BagonkBalap, Please kindly rollback to...

    Hello BagonkBalap,
    Please kindly rollback to 1909 for stable performance.
    Than you.
  10. Hello jinzapper, Thank you for your feedback....

    Hello jinzapper,
    Thank you for your feedback.
    This had been reported to related department.
    Thank you again.
  11. Hello miguel pereira, May you check your ...

    Hello miguel pereira,
    May you check your
    Armoury Crate UWP
    ARMOURY CRATE Service
    ROG Live Service
    ASUS System Control Interface V2
    Armoury Crate APP and My ASUS APP
    are all updated and which...
  12. Hello jinzapper, Please refer to below link...

    Hello jinzapper,
    Please refer to below link
    https://www.asus.com/supportonly/GX502GW/HelpDesk_Download/
    Thank you.
  13. Hello fils, Please kindly send your device to...

    Hello fils,
    Please kindly send your device to service center for further examination.
    Thank you.
  14. Replies
    1
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    144

    Hi, Thank you for letting us know your problem...

    Hi,

    Thank you for letting us know your problem on ROG Keystone shadow drive function.

    1. Shadow drive is a dynamic VHD rather than a real extra partition disk. The situation you encountered is...
  15. Replies
    4
    Views
    363

    Hello kreshimir, Please kindly send your device...

    Hello kreshimir,
    Please kindly send your device to service center for further examination.
    Thank you.
  16. Replies
    1
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    173

    Hello MrTDale, Any action that including...

    Hello MrTDale,
    Any action that including dismantling the device will break the warranty.
    Thank you.
  17. Hello JefersonB, Please kindly send your device...

    Hello JefersonB,
    Please kindly send your device to service center to fix the battery issue first.
    Thank you.
  18. Hello fivetech, The Display port on G731GW is...

    Hello fivetech,
    The Display port on G731GW is 1.4, and VG259QM is 1.2, so it's enough to support it.
    Thank you.
  19. Hello Soupladel, Thank you for the information....

    Hello Soupladel,
    Thank you for the information.
    I have reported both of your thread.
  20. Dear all, Please refer to below notice from...

    Dear all,
    Please refer to below notice from Intel
    https://www.intel.com/content/www/us/en/support/articles/000055804/processors.html?wapkw=SA-00289
    We are following this on our BIOS setting....
  21. Replies
    5
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    421

    Dear all, Please refer to below notice from...

    Dear all,
    Please refer to below notice from Intel
    https://www.intel.com/content/www/us/en/support/articles/000055804/processors.html?wapkw=SA-00289
    We will follow this by BIOS update for all model...
  22. Replies
    3
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    215

    Hello whatcorey, We would suggest you to enhance...

    Hello whatcorey,
    We would suggest you to enhance heat radiation in this situation.
    Thank you.
  23. Hello redmastering, This is a common situation...

    Hello redmastering,
    This is a common situation for all devices in order to save power.
    And for AMD devices, frequency can not be fixed by software.
    Sorry about it, and your opinion has been...
  24. Hello Padraigo, This is the current design, RGB...

    Hello Padraigo,
    This is the current design, RGB light off when lid is closed.
    Thank you.
  25. Hello mengjuechen, Do you have another HDMI...

    Hello mengjuechen,
    Do you have another HDMI device you can link to? to see if the HDMI is really working?
    or you may change another HDMI cable.
    And for the USB-C hub, do you have another hub to...
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